when I had a question about my order, the customer service team was quick to respond and incredibly helpful. They addressed my concerns promptly and ensured that I was completely satisfied with my pu... See more
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Customer service is nonexistent! Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or or... See more
Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.
I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning t... See more
Company details
Written by the company
At Zneakerzone.shop, we believe that premium/designer clothing, sneakers and accessories shouldn’t be reserved for the privileged few. That’s why we aim to make designer footwear accessible to all. The great fashion revolution starts here.\
Contact info
22 Bank Street, Ottawa, Canada
- 3432978473
- zneakerzone@gmail.com
- zneakerzone.com
Hasn’t replied to negative reviews
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when I had a question about my order
when I had a question about my order, the customer service team was quick to respond and incredibly helpful. They addressed my concerns promptly and ensured that I was completely satisfied with my purchase.
Great shoes and customer experience
Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.
Customer service is nonexistent!
Customer service is nonexistent!
Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or order something else. When I requested a refund immediately following the message I was ghosted and still waiting.
I have messaged multiple times a day with no response on IG and WhatsApp. Starting to feel like it’s a scam
Would do 0 stars if i could
Would do 0 stars if i could. I ordered three pairs of shoes only got two and only one showed up correctly have been waiting three months for a refund and wont get any response back. do not order from this scam.
Not a scam
Not a scam, just lack of transparency and delayed communication. Shoes arrived and they are very nice.! ZneakerZone proved me wrong. It is legit.
Christmas gifts delayed
Christmas gifts delayed. Make sure to order with express shipping if you want to have them for Christmas xx
Got the shoes after 2 weeks
Got the shoes after 2 weeks. Worth the wait!! I was scared because the tracking number took 5 days to update but James guided me through the process! Recommended
High quality sneakers and good customer service
Just received my order and the sneakers are very high quality i am impressed. Between order and receiving my shoes i was asking a lot of questions about the shipement etc... and they were very reactive so i really appreciate the experience with also extra discount with etransfer.
Happy son happy Wife Great service by Emilie through…
Great service by Emilie through Messenger Facebook. My kid is happy about his Jordan shoes. Wife is excited about her Red Sole Heel, happy wife happy life! Website offer good Price and original quality with a lot of choices.. getting the Christmas gifts now lol.
Really good experience
Really good experience! I have my doubts, never like internet deal, and the woman I spoke to understand it all and we work trough it together. A good website? Really good customers services. Thank you
Shipping issue or been scammed
Well they say they are located in Ottawa canada, and that the shoes I ordered are in stock and ship from Ottawa. I live a few hours away from Ottawa so should really only take a few days to be delivered especially when paying for express shipping. Fast forward one week they say the shoes have shipped but still have no tracking from canada post yet ? Wow how is that? Pretty sure the shoes are being shipped from another country and canada post still has not received the shipment, therefore no tracking info. This co should be straightforward with people. Either that or I have been completely scammed. I will update this review if I ever receive the shoes. Well I will update my review. Got one pair of shoes 3 weeks later. Never receive the second pair I ordered but after emailing 3-4 times before getting a response why I didn’t receive the second pair. I was told they were no longer available. Only took 3 weeks for them to respond lol. Did get my money back though. So if you’re looking at getting shoes from these guys just know the communication is terrible and don’t expect any tracking on your package although the site says that you will receive tracking within 2-3 days.

Reply from Zneakerzone.shop
Customer service is good
Customer service is good. Shipping was a bit delayed but i am happy with the product
Horrible communication and returns and refunds
I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning them and they haven’t contacted with ups so I couldn’t get my return and got my shipment sent back to me after I payed to ship the shoes out. Definitely don’t recommend unless you are confident and okay with getting high quality fakes.
As i am reading the review i could say…
As i am reading the review i could say it the best customer i have got too :)
Best customer service and amazing shoes
It was the best customer service I have received. James responded very fast and to every question of mine which I greatly appreciate. The shoes arrived very fast as well and they were amazing, great quality, I loved them.
The shoes are amazing
The shoes are amazing, look perfect and they came in pretty quick! Only took two weeks. Very satisfied with the purchase and the whats app responses.
The shoes i order is really nice and…
The shoes i order is really nice and they reply to any of your inquiries. The only thing is the shipment delay due to canada post other than that. Theyre awesome
Fast and friendly customer service
Easy to navigate website. Quick to respond and friendly customer service. My son is thrilled with the shoes he recieved.
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