Zneakerzone.shop Reviews 66

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 5 out of 5 stars

when I had a question about my order, the customer service team was quick to respond and incredibly helpful. They addressed my concerns promptly and ensured that I was completely satisfied with my pu... See more

Rated 1 out of 5 stars

Customer service is nonexistent! Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or or... See more

Rated 5 out of 5 stars

Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.

Rated 1 out of 5 stars

I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning t... See more

Company details

  1. Footwear Wholesaler

Written by the company

At Zneakerzone.shop, we believe that premium/designer clothing, sneakers and accessories shouldn’t be reserved for the privileged few. That’s why we aim to make designer footwear accessible to all. The great fashion revolution starts here.\


Contact info

3.4

Average

TrustScore 3.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great shoes and customer experience

Great shoes. I have ordered a couple pairs from Zneakerzone and the quality of the shoes are good. Customer service has been great as well as all my questions were answered in a timely manner.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is nonexistent!

Customer service is nonexistent!

Placed an order and no update for 2 weeks and after numerous messages (as you can’t call) I was told my sizes were out of stock and I could request a refund or order something else. When I requested a refund immediately following the message I was ghosted and still waiting.

I have messaged multiple times a day with no response on IG and WhatsApp. Starting to feel like it’s a scam

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Would do 0 stars if i could

Would do 0 stars if i could. I ordered three pairs of shoes only got two and only one showed up correctly have been waiting three months for a refund and wont get any response back. do not order from this scam.

February 5, 2024
Unprompted review
Rated 3 out of 5 stars

Not a scam

Not a scam, just lack of transparency and delayed communication. Shoes arrived and they are very nice.! ZneakerZone proved me wrong. It is legit.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

High quality sneakers and good customer service

Just received my order and the sneakers are very high quality i am impressed. Between order and receiving my shoes i was asking a lot of questions about the shipement etc... and they were very reactive so i really appreciate the experience with also extra discount with etransfer.

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience! I have my doubts, never like internet deal, and the woman I spoke to understand it all and we work trough it together. A good website? Really good customers services. Thank you

December 4, 2023
Unprompted review
Rated 2 out of 5 stars

Shipping issue or been scammed

Well they say they are located in Ottawa canada, and that the shoes I ordered are in stock and ship from Ottawa. I live a few hours away from Ottawa so should really only take a few days to be delivered especially when paying for express shipping. Fast forward one week they say the shoes have shipped but still have no tracking from canada post yet ? Wow how is that? Pretty sure the shoes are being shipped from another country and canada post still has not received the shipment, therefore no tracking info. This co should be straightforward with people. Either that or I have been completely scammed. I will update this review if I ever receive the shoes. Well I will update my review. Got one pair of shoes 3 weeks later. Never receive the second pair I ordered but after emailing 3-4 times before getting a response why I didn’t receive the second pair. I was told they were no longer available. Only took 3 weeks for them to respond lol. Did get my money back though. So if you’re looking at getting shoes from these guys just know the communication is terrible and don’t expect any tracking on your package although the site says that you will receive tracking within 2-3 days.

July 24, 2023
Unprompted review
Zneakerzone.shop logo

Reply from Zneakerzone.shop

Hi Carlos,

Hope you are well!
We really appreciate your time and we want to apologize for the delay. Yes, some of our orders are shipped from Ottawa when the size/model is there. If not, we ship them our our other warehouses. That's why some orders take a few more days to get delivered. I verified your package and it was delivered within our website time frame. Please send us an email to zneakerzone@gmail.com and my team will be more than happy to assist you if you have any other questions or concerns.

Thank you and have a great day!
Best wishes,

ZneakerZone

Rated 1 out of 5 stars

Horrible communication and returns and refunds

I got some shoes and said they were guaranteed authentic and when I got them I legit check them and they were reps according to Legit App. Shoes are high quality but not authentic. I tried returning them and they haven’t contacted with ups so I couldn’t get my return and got my shipment sent back to me after I payed to ship the shoes out. Definitely don’t recommend unless you are confident and okay with getting high quality fakes.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good

Good service, shoe passes every check a part from inside label

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service and amazing shoes

It was the best customer service I have received. James responded very fast and to every question of mine which I greatly appreciate. The shoes arrived very fast as well and they were amazing, great quality, I loved them.

March 15, 2023
Unprompted review

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