Zoesydney Reviews 150

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, most reviewers were let down by their experience overall. Many customers report that the products received are of extremely poor quality, often made from cheap, flimsy materials that do not match the descriptions or images on the website. People frequently mention that items appear to be mass-produced, overpriced knock-offs, with some even arriving defective or smelling bad. The sizing is often inaccurate, leading to garments that do not fit as expected, and the overall craftsmanship is consistently criticized. Reviewers also express significant frustration with the return and refund process, noting that the company's policies are misleading and difficult to navigate. Many are required to send returns to China at their own expense, often with difficulties in receiving refunds, and some report that the company's website's stated location does not align with product shipping origins. Additionally, customers find it challenging to get their money back, even for faulty items, with some experiencing long delays in receiving refunds.

What people talk about most

Product

Consumers express significant dissatisfaction with the product quality, often describing items as cheap,... See more

Quality

Reviewers highlight significant dissatisfaction with product quality, frequently describing items as poorly... See more

Return policy

Users describe negative interactions with return policies, with many reviewers finding the return process... See more

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays, some waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely rubbish quality. Fabric is bad polyester and stitching probably wont last 1 wash. Worse than Shein. They take pictures from legit sites and sell “knock off” items. Complete scam. “Free retu... See more

Rated 1 out of 5 stars

Total rip off - I followed the sizing chart exactly but it was totally off and literally the weirdest sizing ever. TERRIBLE QUALITY. came from china, not Australia (neutral bay) like they flaunt all o... See more

Rated 1 out of 5 stars

Zoe Sydney does not deserve even a one star review. Buyer beware if it seems to good to be true it is. The quality is well below average and the materials not environmentally friendly. Customer... See more

Rated 1 out of 5 stars

Absolutely do not use!! Ordered a dress thinking it was coming from Australia to justify the long wait times. Paid £61 (was supposed to be 110) for literally a bit of netting. The photos have obviousl... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Oh why didn’t I read the reviews before…

Zoe from Sydney - Oh why didn’t I read the reviews before purchasing a pair of cowboy styled boots from this Chinese company 🤦‍♀️ $137.99 and look about $19.99 the ugliest smelliest cheapest rubber crap , I am shocked at just how bad they are and they took 3 weeks to arrive , I knew when they didn’t arrive in a few days that I had probably accidentally ordered from a disreputable Chinese company - Zoe from Sydney well that’s a big fat lie

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Very dishonest and misleading

Very dishonest and misleading. The product is far from what was described. Certainly another drop shipping company from China that try and give the impression they are based in Australia. Stay away from this website. Quality is atrocious

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Premium pricing synthetic highly flammable material

A scam cheaply made products passing itself off as an Australian retailer. The fabric is so synthetic static electricity occurs as soon as you put it on. If you stood near a heater it would melt. The design is nice but the execution using cheap material does not justify charging a premium price.
Avoid and shop Australian made.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Don't gamble on this company.

Fit and quality of material was disappointing. They're listed to having a physical location so I figured it wouldn't be too risky. Ended up having to ship a parcel to China to return it, gave me a dodgy address that didn't actually fit into the formats required. Months later the parcel returned 'return to sender'... No refund for me of course. And I had to cover postage back to China... Certainly learned my lesson there.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible ! Scam! Stay away. Wish I had done some research and found these reviews. I have been scammed. Clothes look nothing like their photo on their site. Different fabric and dress all together. A 5 year old could sew something better than that.!!!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. I paid $130 for a dress, only for it to be shipped from China (despite the Sydney AUS address on the website) and the quality to be so poor I couldn't even wear it.

The photo was AI generated, but the quality looked like it was from Shein in person.

I attempted to return the parcel for a refund ($30 postage) only for the parcel to be returned to sender.

This was a complete waste of money and energy. Would never purchase from them again.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FAKE WEBSITE!

Worst company ever! DO NOT ORDER FROM THE FAKE WEBSITE!!!!!!!!!!!!!

They never sent any order! They email you lies. They are an evil fake company stealing people's time and money!

Should be shut down!

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM and very bad quality clothing !!

SCAM !!!
Do not purchase from this company !!

The dress quality was appalling !
upon paying replied postage as instructed by Zoe to receive a return , six months later I still don’t see any money.
The Bot replies via their email 😡

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

If I could give this company a lower score I would. Total rip off. Just spent $33 to return an item valued at $95. Did not remotely look like item advertised. Was hideously ugly. They make return process extremely difficult. So they lied about that too. DON’T SHOP THIS SITE!!!!

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ Very Bad Experience


⚠️ Very Bad Experience – Be Careful

I strongly advise people not to buy from this store. My experience has been extremely disappointing.

The company presents itself as a boutique based in Sydney, but when I wanted to return the items, they asked me to send the parcel to China. The dresses I received were very poor quality and nothing like the photos online.

I returned the items exactly as they instructed and paid almost $50 for postage. After 5 months, the parcel was returned back to Australia because the address in China does not exist.

This clearly shows that the return address they provided is false. I followed all their instructions, kept the receipts, tracking numbers, photos, and proof of shipment.

This behaviour is extremely misleading and unprofessional. I will be reporting this company to consumer authorities.

Be very careful before ordering from this website.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Zoe Sydney

The dress I ordered was delayed by many weeks with no updates until I checked. The dress was extremely large for the small size I ordered. When I tried to return it they sent some extremely confusing instructions to measure it. Then when I requested a credit note they refused and offered a discount code. Suffice to say, I’ll never order from them again!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

This place is an absolute scam

This place is an absolute scam. Not only was my delivery weeks late when it arrived. The package was split open. None of the suits that I purchased matched any of the measurements that were on the website. The shirts that I’d purchased had arm lengths that were up to 5 cm different. All of the material was extremely scratchy and synthetic and poorly made. I sent multiple support emails messages on Instagram messages on Facebook. None of it has responded and they have a phone number that just has an automated voicemail. . All of the material was extremely scratchy and synthetic and poorly made. I sent multiple support emails messages on Instagram messages on Facebook. None of it has responded and they have a phone number that just has an automated voicemail and no way to leave a message. Do yourself a favour. Do not purchase anything. Do yourself a favour and do not purchase anything. I should’ve done better due diligence. They’ve got all feedback and comments turned off on all of their social media.SCAM

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling!!!!

Appalling!!!!! The dress was extremely bad quality, smelt like rotten fish and sizing was off.
I sent it back to China at my own cost only for it to be returned back to me 4 months later. Now I am out of pocket $200. I have been denied a refund and am now receiving chatbot reponses from their email. I wish I read these reviews before I bought the dress. Highly suggest you DO NOT PURCHASE!! I repeaaaat, do not purchase!

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Worst quality at high prices

Shipping took 1 month to arrive, and when it did, the dress was in a plastic bag with Chinese writing on it and the dress quality was WORSE than if it had come from Temu. Which is strange because they claim to be an Australian company and were charging $200 for this dress …. I wouldn’t have paid $10! Sooooo disappointed, would not recommend shopping from them.
The dress I ordered looked like a nice thick knit dress, but when it arrived it was so thin it was see through and the halter was such bad quality I couldn’t securely tie it.

March 5, 2026
Unprompted review

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