Zoesydney Reviews 150

This is a scam website. They are NOT in Sydney. They never shipped my dress and they haven't responded to my emails. Report them to the ACCC.

Terrible Quality and expensive

Product: Lightweight Anti-Sweat Linen Trousers
Order Date: (add date)

I’m really disappointed with my purchase from Zoe Sydney. After wearing these pants once, the fabric split right at the fork area. The stitching completely came apart and there was a large tear, which clearly points to poor quality or faulty construction.

I contacted customer service with photos and explained this happened after a single wear. All they told me was that they “don’t offer refunds after use.” They did not address the issue of the faulty workmanship, even though the damage was obviously not caused by normal use.

For the price, I expected much better quality. The lack of accountability and refusal to stand behind their products means I would not purchase from Zoe Sydney again. I’m leaving this review to help others make an informed decision.

A sham! Poor quality. Not normal sizing,Nothing like the photo. A Chinese company who only takes returns in CHINA. DON’T DO it!

Paid around $80 for wedge shoes usually $199. Quality is so poor it is hard to describe! The wedge base is made from very light plastic, sizing is wrong, upper shoe cheap thin vinyl. Shipped from China. No store in Sydney. Buyer beware.

I wish I could rate this store 0. Misleads you into thinking you are ordering from Aus, but you're ordering from China. Took forever for my order to arrive, and when it did, the dress was the absolute worst quality you can inagine. Cheap, thin, flimsy material. I got an XS, but it was more like an XL. Absolutely should have read reviews beforehand do not order from them, they are a scam, it is basically shein.

Oh my goodness - my experience is as per everyone elses on here - y didnt i check here first. very clever making out they are australian owned in stylish Sydney. grrrrrrrrrr - the jacket i received is not the same as the photo at all and yes now i find out i have to ship to china which who knows what that costs....has anyone been to consumer affairs??? this website should be shut down!

Would give a 0 if I could. I agree with every review posted on here. HORRIBLE customer service. Such a scam of a business. I wouldn’t order a single thing from here. STAY AWAY

I wish I could give it 0 stars.
The products are shipped from overseas and are the same quality as what you find on some of the mass produced websites.
Their website says you can return items to a NSW address but when you reach out to request a return authorisation, like they state on their policy, they tell you it must be returned to CHINA or you can keep it and accept a discount.
Honestly, businesses like this are despicable.
DO NOT BUY

The garment I received is made from a totally different fabric from that pictured. Very disappointing. The website states easy returns, but when I tried to return the item, I was told that the return address is in China and there are no returns to an address in Australia. Definitely not an easy return. There is no ZOE in Sydney. Even the name is false.

This fraudulent company, with the deceiving name of 'Zoe Sydney' have a virtual address in Sydney, but in reality are dropshipping from CHINA.
They state their refund policy, to deceive customers into believing a refund can be obtained for faulty or wrong sized clothes. But when my daughter's dress arrived 3 weeks later it stank of FISH and was such bad quality, it must be made in some underground sweat shop (near a fish market) in China.
Customer service then tells me to send it back to China for a refund. This would be $50, which I believe they still dont refund, based on other 1 star reviews here.
'Chloe' from Customer service then has auto response emails for every email i send, to follow up on the 30% refund that they then promised to issue if I kept the dress.
- End result = dress in the bin
- No refund
- Had to buy a new dress from a real company.
- That yuck feeling of being scammed

Dont go there!

SCAM. I am so annoyed I didn't read the reviews!!! Ordered 7th November, still hasn't been picked up by the courier. Will not be here for the event (which would be OVER 4 WEEKS) Tracking website is a mess. WASTE OF TIME AND MONEY. STAY AWAY!

Misleading, not a Sydney company took 4 to 5 weeks to get here from China.
No correspondence, terrible quality small, looked like a large, all round crap, total scam. My fault should have read the reviews first.
Don't bother.

Disgusting quality. Silly of myself not to look at reviews prior to purchasing. Item was the cheapest version I have ever seen on the photo and took 3 weeks to come. Website states based in Sydney, NSW.. tracking was from UK… disgusting.

SCAM!!!

Do not buy from this business.

1. They are not based in Australia as their website suggests, they are drop shipping from China.
2. Returns are INCREDIBLY expensive as they have to go back to China.
3. Dress quality is horrible, so you will absolutely want to return them (see above).
4. Customer service is awful - clearly automated and it was like my messages weren't even being read.
5. My delivery came in stages and was all late - one part still hasn't arrived and it's been nearly 2 months.

DO NOT ORDER FROM THIS COMPANY!!!!!!!…..Dress came in and it was sewn inside out & they won’t ship me a new one & want me to pay to ship it back!!! Terrible company & customer service. Another China company who don’t care about quality or customers!!!!!

Stay away! Another Chinese drop shipping company pretending to be a local Australian store. Quality nothing like advertised. Return at your own expense to china, but I didn’t bother as I didn’t want to sink any more money in case I never saw the refund.

Fake Australian store.
They are based in china and do not deliver products or respond to emails. !
STAY AWAY!!!

Stay away!

Another rip of Chinese store pretending to be an Australian store!
So sick of these companies!

Not safe to buy online anymore!

They make you jump through a million hoops just to say that they can’t accept the return at the address you sent it to despite it being the address they provided. These people rely on you giving up because they make it so complicated. Their return policy is vague and they ask you not to submit disputes with your bank telling me it happens a lot because they’re scamming people. These product I got is nothing like the picture and they are making it so hard to get my money back. I will never shop here again