I've been ordering labels from this company for many years, it is usually large orders so shipping was free and fast. Suddenly they decided to charge for shipping and I've received a big customs invo... See more
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See what reviewers are saying
All good from ordering to delivery. Took some setting up as instructions a bit vague. Perhaps a section on how to configure printer for Royal Mail label size settings from their click collect website.... See more
Company replied
Try unsubscribing from this dishonest company. I have tried many times to unsubscribe because I do not want their constant emails. It is impossible to unsubscribe. If they take no n... See more
Company replied
Speedy delivery. Good price, good product. Not as good as an original BMW part, the locking bar internally is not off set at an angle and has been manufactured as straight. So as a result the gear st... See more
Company details
- Digital Printer
- Commercial Printer
- Custom Label Printer
- Logistics Service
- Shipping Service
- Sticker Manufacturer
About Zolemba UK
Written by the company
Welcome to Zolemba
At Zolemba, you as a customer are central to everything we do. As Europe's progressive e-commerce printing company, we not only focus on innovation, but also attach great importance to creating the perfect customer experience. Our production, logistics, marketing, and service teams work seamlessly together through our portals with one collective goal: ensuring your satisfaction through reliable deliveries, excellent customer service, and top-quality products.
Zolemba produces and delivers white labels for well-known label printer brands: Dymo, Brother, Zebra, Star, and Seiko.
In addition, Zolemba also produces custom-made printed labels, entirely according to your submitted design.
On Zolemba.co.uk, you will find a clear and extensive assortment of labels, shipping labels, and label printers at sharp prices. The low prices are thanks to our own production of compatible labels, smooth logistical processes, the unique file-checking system, and the most innovative printing machines.
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Contact info
Nijverheidsstraat 16, 7482 GZ, Haaksbergen, Netherlands
- +31 (0)53737 01610
- service@zolemba.co.uk
- zolemba.co.uk
2.6
Poor
211 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good service
Very Good service, product arrived promptly and as described.
June 29, 2020
Unprompted review
Reply from Zolemba UK
Hi Haydon,
Thank you for taking the time to share your feedback with us!
It means a lot to us knowing you're are happy with our service and speedy delivery.
We appreciate your trust in us and our products. We hope you "stick" with us for a long time!
All the best,
Loralee
Customer Success UK
Slow delivery but good customer service.
Advertised as next day dispatch but took over two weeks. Customer service was not the best either as made promises that didn’t happen. When it finally arrived product was good but just don’t expect it to be quick or to have the best customer service.
UPDATE IN RESPONSE TO YOUR REPLY - Thank you. To be fair had you of messaged me to say it was delayed then I would not have been worried as I can understand that things are out of your hands. However it was not until we chased you that I was able to find what was happening.
FURTHER UPDATE - A few days ago I received a postcard from the company saying sorry that they had not got things right with a bar of chocolate and rolls of labels. This apology has certainly gone along way and my views of the company have changed as it appears they do care.
June 22, 2020
Unprompted review
Reply from Zolemba UK
Dear Louisa,
Thank you for sharing your concerns regarding your experience with us.
We strive to provide not only great products and service but also timely deliveries and knowing that we didn't meet your expectations is never something we want to hear.
I'm sorry to hear you had a negative experience with your order. Because our printer supplier couldn't deliver the printers as scheduled, this resulted in us dispatching your order later than we hoped for.
We now have an abundance of this product in stock that will not cause any future order to have any delays in dispatch.
I would appreciate the opportunity to hear more of the issue in detail. Please feel free to reach out to me directly at service@zolemba.co.uk to discuss further.
We hope to see you back with us at Zolemba!
All the best,
Loralee Tolentino
UK Customer Success
Ordered an item that was showing…
Ordered an item that was showing in-stock to be then told it wasn't in stock a day later. All manner of excuses then arrived whilst holding on to my money for over a week after saying it had been refunded.
June 22, 2020
Unprompted review
Reply from Zolemba UK
Hi Stephen,
Thank you for taking the time to express your feedback with your order and would like to extend to you our most sincere apologies regarding your order.
I'm sorry to hear you had such a difficult experience with your order. We do our best to uphold high standards with our products, service, and delivery times and we've seemed to miss the mark with your order.
I can imagine your dissatisfaction. Due to delivery issues with our printer supplier, the product had delays reaching us and which resulted in delays with dispatching your order.
Going forward, the product is now well-stocked and will not cause any dispatch delays.
Your business means a lot to us, and if you would like to share any additional feedback, please do not hesitate to contact me directly.
Kind regards,
Loralee Tolentino
UK Customer Success
Always very helpful.
April 10, 2020
Unprompted review
totally reliable and very pleasant…
totally reliable and very pleasant sales dept
April 8, 2020
Unprompted review
discount offer…
only ever receive a discount offer AFTER I've placed an order, which will expire before I re-order
February 14, 2020
Unprompted review
STOP EMAILING ME
January 31, 2020
Unprompted review
Reply from Zolemba UK
Hello Colin,
Thank you for expressing your feedback regarding the mailing and bringing this to my attention.
I'm sorry to hear about your experience with our emails. I can confirm that you are successfully unsubscribed from our mailing list and that our newsletters will no longer be emailed to you.
We're sad to see you go! We'll always be here for you for your future labeling needs.
With all the very best,
Loralee Tolentino
UK Customer Success
Very competitive prices coupled with…
Very competitive prices coupled with prompt service
January 26, 2020
Unprompted review
Excellent and quick service!
Excellent and quick service!
Delivery was very quick!
Would definitely use again...
December 18, 2019
Unprompted review
Reply from Zolemba UK
Dear Nicholas,
Thank you very much for taking the time to leave us an awesome review! Very much appreciated.
We are pleased to know that you find our delivery and services quick and excellent. Happy to be of service for any of your labeling needs. Hope to see you back with us soon!
Kind regards,
Loralee Tolentino
Customer Success UK
Very good customer service from Loralee…
Very good customer service from Loralee who is always happy to help.
The orders are handled very fast from the moment I placed them.
Highly recommend.
December 2, 2019
Unprompted review
Reply from Zolemba UK
Hello Josefina,
Your review made my day! We do our best to ensure your orders are handled swiftly, professionally; from start to finish. Thank you again for being a loyal customer and sharing such a wonderful review.
We appreciate your business and we certainly hope you "stick" with us for a long time!
All the best,
Loralee Tolentino
Customer Success UK
Fast professional service ,Excellent…
Fast professional service ,Excellent packaging with speed delivery for on demand busy work environment.Perfect service. thanks
November 20, 2019
Unprompted review
Reply from Zolemba UK
Dear Mr. Ashcroft,
Thank you for your positive feedback and for taking the time to leave this nice review!
Happy to hear that you’re pleased with our service, speed, and packaging.
We appreciate your business. We hope you "stick" with us for a long time!
All the best,
Loralee Tolentino
Customer Success UK
GOOD SERVICE
ITEM DELIVERED PROMPTLY AND WITH NO PROBLEMS. HASSLE FREE EXPERIENCE ;)
October 25, 2019
Unprompted review
Reply from Zolemba UK
Dear Anna,
Thank you for leaving us such an awesome review! It’s always in our best interest to make sure we deliver not only great label products but a seamless hassle-free experience.
If you find that you are in need our services in the future, please do not hesitate to reach out. We’re happy to help!
All the best,
Loralee Tolentino
Customer Success UK
Swift service and excellent product
Swift service and excellent product. Thank you
October 10, 2019
Unprompted review
There was a 1 day delay on our order…
There was a 1 day delay on our order and we were informed via telephone that delivery was delayed. Great service.
September 26, 2019
Unprompted review
Reply from Zolemba UK
Dear Nita,
Thank you for taking the time to write and post this nice review!
We do our best to meet expectations like yours and we're so happy to hear we hit the mark for you!
We hope to see you back with us again soon. Cheers!
Kind regards,
Loralee Tolentino
Customer Success UK
Reply from Zolemba UK
Thank you for the lovely review, Anca!
We value you as our loyal customer and we strive to provide you with great products, service and customer experience.
Thanks for making my day with this kind post; very much appreciated.
We look forward to assisting you with your next order. Happy labeling!
Kind regards,
Loralee Tolentino
Customer Success UK
Great customer experience
Great customer experience, the lady on the live chat helped me choose the right product for my needs and then the product arrived quickly and safely. Really great service.
September 15, 2019
Unprompted review
Reply from Zolemba UK
Hi Jennifer,
Thank you so much for your positive words and for taking the time to post a wonderful review!
We love to hear such feedback from our customers.
Happy that I was able to help you with choosing the right products and that we meet your label needs/expectations!
Thank you for choosing Zolemba , we hope to see you back with us soon!
With kind regards,
Loralee Tolentino
Customer Success UK
Great service
August 29, 2019
Unprompted review
Reply from Zolemba UK
Dear Duncan,
We appreciate that you took the time to leave us this nice review. Great to know you that you are happy with our services.
Hope that you "stick" with us for a long time!
Best regards,
Loralee Tolentino
Customer Success UK
Excellent service..
August 27, 2019
Unprompted review
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