Ordered and paid a dining table december 2022. Problems with suppliers can always happen so table is not delivered. If you want to have your money back (1250 EUR) it is a huge problem. Promised to g... See more
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Two very kind young men came to deliver a dining table and salon tables.Very professional they bring the big packages in my very full and messy house! They called few minutes before arriving,and wer... See more
I received my order in perfect condition. Omar and Anas were super helpful, they came exactly at the time communicated and they called beforehand to confirm my presence. Theyre very polite, they took... See more
Ordered dinning chairs online from Zoli99, found the quality was premium. Satisfied with the product and price was also reasonable. However delivery took few days, but provided free of charge delivery... See more
Company replied
Company details
Written by the company
Nous Désignons, développons et distribuons des Articles de Mobilier de la maison et de la décoration, Fondé dans une affaire familiale, Zoli99 Est une marque Belge qui s’adresse aux particuliers et aux professionnels dont l’hotellerie Également avec les architectes d’intérieurs, Home Staging et les entreprises spécialisé dans l’aménagement des Restaurants et Horeca. Avec notre expansion fulgurante des 5 Dernières années, la réussite est internationale avec un développement de la marque sur plusieurs marchés internationaux sans oublier nos devises tel que garder un bon rapport qualité/prix et le support markéting pour accompagner nos clients,
Contact info
Boulevard Industriel 9, 1070, Anderlecht, Belgium
- zoli99.com
4.3
Excellent
11K reviews
Hasn’t replied to negative reviews
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The delivery was went well
The delivery was went well
Excellent service.
Yousef and Ahmed
I really reccomend this shop.
April 29, 2025
Unprompted review
Very fast and very friendly
Very fast and very friendly. Delivered well with care.
Yousef and Ahmed did a splendid job!
April 18, 2025
Unprompted review
Anas and Omar helped with perfect…
Anas and Omar helped with perfect delivery.
April 10, 2025
Unprompted review
Zoli is a scam. No refund yet
Zoli is a scam. I ordered a sofa and I paid everything in spot. When the delivery date came they brought me home a conpkerely different sofa. I did not accept that but regardless they left it at my place for several days. Those days I had to save a spot for their elevator to come pick back the sofa that they brought wrong.
After getting the sofa I was told that I will not be able to receive what I ordered. They simply did not have it and I will receive a refund in 14 days.
It has passed almost three months and I still have mot received my money. The customer care says it is talking to management. A total scam as the management has not responded to them like it is in another planet not the same company.
January 30, 2025
Unprompted review
Anas & Omar did a very good job in…
Anas & Omar did a very good job in fixing the furnitures
April 3, 2025
Unprompted review
Anas et Omer
March 21, 2025
Unprompted review
Yousef and rafaat very nice workers and…
Yousef and rafaat very nice workers and very good service!
February 26, 2025
Unprompted review
Raed
Raed , Mike,
Was so perfect and so friendly so faster thanks a lot
September 17, 2024
Unprompted review
desperate
I bought a sofa in a promotion in July (the 3rd) they promised to deliver the item 5 days later, but the next day I received a text message saying that they would only deliver on the 31st, I waited and on the 29th they changed the date again to August 8th, and once again they changed it to August 14th, yesterday (August 13th) I received two calls from them but I was in the hospital and couldn't answer them, a few minutes later I tried to get back to them but without success, today is the day After receiving the order, I cannot contact them, and the tracking link for the item is no longer available. I'm desperate not to have an answer, it's very sad to have to come here and write about this because I really like the store's products, but the delivery service and communication with the customer is terrible. I'm still waiting to receive my order, I don't know when it will be! 🤦🏽♀️
August 13, 2024
Unprompted review
Very good delivery service!
July 30, 2024
Unprompted review
Reply from Zoli99
Hallo,
Hartelijk dank voor uw positieve feedback! We zijn ontzettend blij te horen dat u een goede ervaring heeft gehad met ZOLI99. Uw mening is zeer waardevol voor ons en voor andere klanten.
Vergeet niet dat onze 5 winkels 7 dagen per week geopend zijn en dat we binnen één minuut reageren op alle chatverzoeken tijdens onze openingstijden. We staan altijd voor u klaar!
We kijken ernaar uit u opnieuw te verwelkomen, online of in een van onze winkels.
Met vriendelijke groet,
Team ZOLI99.
Unacceptable customer service- no timely refund
I ordered and paid a table on 12.06.24. On 14.06.24 I received a message that the table had been sent. Then, no further information and only after I contacted the chatbox (no possibility to contact Zoli99 by phone) I was informed that the table actually had not left their company. Again I had to contact the chatbox to have further information and on 02.07.24 I was informed that Zoli99 cancelled my order due to a logistic problem. Zoli99 promised the refund within 14 days, hence 16.07.24. Again no action from their side in the next 14 days…Zoli99 keeps promising they will undertake action but nothing happens. Today is 24.07.24 and still no refund. This is unacceptable. From the reviews I read here it is not an isolated case… Legal action will be undertaken and the belgian consumer organization „Test-Achats“ will be contacted.
July 24, 2024
Unprompted review
Reply from Zoli99
Bonjour,
Merci d'avoir pris le temps de partager votre avis. Chez ZOLI99, nous sommes non seulement la marque la mieux notée sur le marché, mais nous sommes également fiers de répondre à 100% des demandes via notre chat en moins d'une minute pendant nos heures d'ouverture. De plus, nos 5 magasins sont ouverts 7 jours sur 7 pour mieux vous servir.
Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes.
Si vous avez des préoccupations ou des questions, n'hésitez pas à nous contacter directement via notre chat en ligne pour une réponse rapide,
Nous espérons avoir l'opportunité de résoudre toute inquiétude que vous pourriez avoir.
Cordialement,
Team ZOLI99
Excellent service from Mike & Raed
May 16, 2024
Unprompted review
Excellent service de la part de Stan et…
Excellent service de la part de Stan et Mike! Très pro. Merci encore
April 30, 2024
Unprompted review
Reply from Zoli99
Bonjour,
Un grand merci pour votre retour positif ! Nous sommes ravis d'apprendre que vous êtes satisfait(e) de votre expérience avec ZOLI99.
Votre satisfaction est notre priorité principale, et nous sommes toujours heureux d'entendre que nous avons pu répondre à vos attentes.
N'hésitez pas à nous contacter pour toute autre demande ou question à l'avenir.
C'est toujours un plaisir de vous servir!
Bonne journée et à bientôt,
Team ZOLI99
Great service!
February 26, 2024
Unprompted review
Reply from Zoli99
Hallo,
Hartelijk dank voor uw positieve feedback! We zijn ontzettend blij te horen dat u een goede ervaring heeft gehad met ZOLI99. Uw mening is zeer waardevol voor ons en voor andere klanten.
Vergeet niet dat onze 5 winkels 7 dagen per week geopend zijn en dat we binnen één minuut reageren op alle chatverzoeken tijdens onze openingstijden. We staan altijd voor u klaar!
We kijken ernaar uit u opnieuw te verwelkomen, online of in een van onze winkels.
Met vriendelijke groet,
Team ZOLI99.
Alles in orde
February 24, 2024
Unprompted review
Reply from Zoli99
Hallo,
Hartelijk dank voor uw positieve feedback! We zijn ontzettend blij te horen dat u een goede ervaring heeft gehad met ZOLI99. Uw mening is zeer waardevol voor ons en voor andere klanten.
Vergeet niet dat onze 5 winkels 7 dagen per week geopend zijn en dat we binnen één minuut reageren op alle chatverzoeken tijdens onze openingstijden. We staan altijd voor u klaar!
We kijken ernaar uit u opnieuw te verwelkomen, online of in een van onze winkels.
Met vriendelijke groet,
Team ZOLI99.
Wonderful service and friendly staff
Wonderful service and friendly staff
February 17, 2024
Unprompted review
Reply from Zoli99
Hallo,
Hartelijk dank voor uw positieve feedback! We zijn ontzettend blij te horen dat u een goede ervaring heeft gehad met ZOLI99. Uw mening is zeer waardevol voor ons en voor andere klanten.
Vergeet niet dat onze 5 winkels 7 dagen per week geopend zijn en dat we binnen één minuut reageren op alle chatverzoeken tijdens onze openingstijden. We staan altijd voor u klaar!
We kijken ernaar uit u opnieuw te verwelkomen, online of in een van onze winkels.
Met vriendelijke groet,
Team ZOLI99.
Item still not delivered.. 6 months.. I shared my data with you and still have not received any response.
Couch ordered more than half a year ago. Still not delivered.
June 4, 2023
Unprompted review
Reply from Zoli99
Bonjour,
Merci d'avoir pris le temps de partager votre avis. Chez ZOLI99, nous sommes non seulement la marque la mieux notée sur le marché, mais nous sommes également fiers de répondre à 100% des demandes via notre chat en moins d'une minute pendant nos heures d'ouverture. De plus, nos 5 magasins sont ouverts 7 jours sur 7 pour mieux vous servir.
Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes. Malheureusement, nous n'avons pas pu trouver de commande associée à ce pseudo. La protection de la vie privée étant essentielle, nous comprenons si vous souhaitez rester anonyme. Cependant, pour pouvoir résoudre efficacement votre problème, nous aurions besoin de plus d'informations.
Si vous avez des préoccupations ou des questions, n'hésitez pas à nous contacter directement via notre chat en ligne pour une réponse rapide,
Nous espérons avoir l'opportunité de résoudre toute inquiétude que vous pourriez avoir.
Cordialement,
Team ZOLI99
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