Zonar Reviews 

272
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eithe... See more

Rated 4 out of 5 stars

I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... See more

Rated 5 out of 5 stars

Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... See more

Rated 5 out of 5 stars

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... See more

Company replied


Contact info

3.8

Great

TrustScore 4 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(272)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THE SALESMAN YOU GUYS GOT IS THE SAME…

THE SALESMAN YOU GUYS GOT IS THE SAME AS ALL OTHER THEY TELL YOU THEY WILL HEIP YOU FOR WHAT EVER YOU NEED AND AFTHER THE SALE I REACH OUT FOR SOME HELP AND JUT BLEW MW AWAY THEY FOR WHAT EVER YOU THEY WILL BR THERE BUT U REACH OUT THEY ACT LIKE THEY DONT KNOW WHO UR BAD SRIVICE AFTHER THE SALE HORRIBELAND I WILL LET OUR KNOW NOT TO BUY FROM YOU GUYS CUZ YOU JUST DO THE SALE AND YOUR ON YOUR OWN NO SUPPORT FROM YOU GUYS THANK YOU FOR NOTHIG

December 26, 2023
Zonar logo

Reply from Zonar

Hello Ervey, We are sorry to hear about your experience. This is not the experience we strive to provide for our customers, and we are taking steps to ensure this doesn't happen in the future. It appears that you have since worked with our care team and that we've been able to get you squared away. Please feel free to reach out to the support team anytime you need assistance.

Thanks,
GPST Customer Experience Team

Rated 5 out of 5 stars

I enjoyed the straight forward training…

I enjoyed the straight forward training aspect. Not a lot of wasted time. Short to the point and informative. The speaker spoke clearly and concisely.

December 19, 2023
Zonar logo

Reply from Zonar

That's great to hear! Thank you for the 5* review. We're here if you need anything.

GPST Customer Experience Team

Rated 5 out of 5 stars

Wardwell Construction

Savannah did a great job training one on one with Wardwell Construction in Orland, ME. Once I explained out operation, what she gave as instructions made sense. It is great knowing that information is available on line and by contacting the company.

December 11, 2023
Unprompted review
Zonar logo

Reply from Zonar

Donalyn, Thank you for the updated review and the glowing 5*'s. We're here if you need anything.

Thanks again,
GPST Customer Experience Team

Rated 5 out of 5 stars

DKR Training Session

Savanah led a great training session and helped up answer all questions we had. We're really looking forward to the roll out in January of the new features!

November 29, 2023
Zonar logo

Reply from Zonar

Thank you for your review. Feel free to reach out if you need any assistance with the roll out.

Regards,
GPST Customer Support Team

Rated 5 out of 5 stars

We at Community Forward have been…

We at Community Forward have been looking for someone to hook up with for the GPS tracking and you guys were the best after looing around for a few weeks. Not only are you guys reasonable but we had the option to do a zoom to understand what we are dealing with. So thanks for that

November 14, 2023
Zonar logo

Reply from Zonar

Thank you for the great review Trina! We're here for you if you need anything.

GPST Support Team

Rated 5 out of 5 stars

Your team have been nothing but…

Your team have been nothing but extremely friendly and helpful on any request I've made!
Training session was well worth the time.

September 22, 2023
Zonar logo

Reply from Zonar

Hi Dominick,
Thanks for the great review. Once you're all set up with the basics, let's set up an advanced course to walk you through some of the other cool features included in your subscription. We're here to help with your success.

GPST Customer Experience Team

Rated 4 out of 5 stars

Training was too fast and not customized

The training was very fast and it did not customize the training to our situation with 8 cars for our maid service No way to question things except by chat. Learned some things that we can use for landmarks etc but not being able to have a two way conversation was a little disappointing

September 19, 2023
Zonar logo

Reply from Zonar

Hi Rick, Thanks for the review of our group training. We also offer private training for our customers. We'll have someone reach out to schedule something right away. Please let us know if you have any questions.

Regards,
GPST Customer Experience Team

Rated 5 out of 5 stars

Trainer was knowledgeable and spoke…

Trainer was knowledgeable and spoke clearly. She reminded us that they were there for anything we needed on Care.

September 15, 2023
Zonar logo

Reply from Zonar

Thanks for the 5* review. Yes, our care team is available 24x7. Let us know if you need anything.

GPST Support Team

Rated 5 out of 5 stars

Daniel

Daniel, our Account Executive, has been super helpful and responsive. He has gone the extra mile to ensure that we are getting what we need.

September 7, 2023
Unprompted review
Zonar logo

Reply from Zonar

That's great to hear Alicia. Thank you for your great review. We'll pass along the kind words.

GPST Support

Rated 5 out of 5 stars

Very Informative! Must take this training.

How to use your software, was explained to our company needs. Savannah was a great instructor.

September 6, 2023
Zonar logo

Reply from Zonar

Thanks Jackie! We're glad you found the platform training useful. We're here if you have any questions as you get ramped up and start using our services.

We'll share the feedback with Savannah too.

GPST Support Team

Rated 2 out of 5 stars

+ GPS tracking that works decent

+ GPS tracking that works decent
+ Can set up Zones
+ Power saving when home
+ Scoreboard
+ Light Weight
+ Charges fast

- All Zones have equal notification sound so you cant tell if its on a dangerous road, home, or just going from one part of the neighbourhood to another without having to check the phone all the time. Stressfull.

- The GPS can jump to a location on the map when your animal is indoor/stuck inside some place to a wrong location and not register when it has left the place. Found my cat home one time when it said it was in a garage across the road.

- No security warning if your cat is in a dangerous zone for the cat nor you. You have to manually go in to the app and start the sound on the GPS to try to scare your animal away and off when its off the road. And back on if he goes back. And off again if it returns to the road.

- No power saving when battery is low so if it goes empty you can only see its last location. If it has left that location then good luck finding your animal if it has walked further from that.

Gets a two star cause it works decent as a tracker, can hang sometimes, and has no safety mechanics to warn or if the GPS goes empty. Battery ok.

August 31, 2023
Unprompted review
Zonar logo

Reply from Zonar

This review is not about our product it's about a tracker for a pet cat. We don't sell pet trackers or have features described in this review for this use case.

Thanks,
GPST Support

Rated 5 out of 5 stars

Camilo did a great job

Camilo did a great job! He took his time and demonstrated examples of each feature in the system for our customer.

Well done. Thank you

August 15, 2023
Zonar logo

Reply from Zonar

Thanks for the positive review Phil! We appreciate it. We'll pass along your feedback.
GPST Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look