We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eithe... See more
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See what reviewers are saying
I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... See more
Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... See more
Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... See more
Company replied
3.8
Great
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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Great Information!
February 28, 2023
I really liked the LIVE webinar
I really liked the LIVE webinar! The presenter was very good. I appreciate getting the recording of the webinar because there was A LOT in there. This is my first time managing GPS Trackit so I need to review it a couple more times, at least. After that I think I can use the "help" tab or call customer service for help.
February 21, 2023
Our training teacher was terrific.
February 15, 2023
Savannah was very knowledgeable and…
Savannah was very knowledgeable and helpful. She answered all of our questions.
February 3, 2023
Savannah answered all of our questions…
Savannah answered all of our questions and was incredibly helpful and thorough.
February 3, 2023
The training was very informative.
The training was very informative. The training video's are so nice, and knowing that I can go back and review if I have questions. Thank you for the excellent training.
January 31, 2023
The trainer was very helpful
The trainer was very helpful, had a great attitude, and she made sure I understood anything she was explaining. Answered all my questions.
January 25, 2023
Reply from Zonar
Hi swalters, Thanks so much for your 5 star review. We're here if you need us!
The presenter offerred to send me a…
The presenter offerred to send me a recap video so I can replay things and get better acquainted with it.
January 5, 2023
My account manager Isabella is the BEST!
My account manager Isabella has made me love this company, she is so responsive, always figures out an answer to my questions, and is such a joy to talk to and work with.
December 30, 2022
Unprompted review
Reply from Zonar
Hi Delani - Thank you so much for the 5* review and the great feedback about your account manager. We'll be sure to pass along your sentiment regarding Isabella being one of the reasons you "love this company."
Thanks!
GPS Trackit Customer Experience Team
Knowledge of trainer
December 29, 2022
Top-Rated Customer Service
The best Fleet management solution with the highest customer service levels!
December 29, 2022
Unprompted review
Poor customer service
The initial training is too scattered. It should be a step by step process. When an instructor states halfway through training that this step should be done first there is a disconnect.
Secondly calling in multiple times and put on callback system and not getting called back 4 times is not a positive response of product.
November 24, 2022
Reply from Zonar
Hi John, We really appreciate your feedback. Upon seeing this review on Dec. 9th, we had one of our trainers reach out and schedule a one-on-one training session. Case notes in the system show we've successfully addressed any service issues you may have been experiencing. If you have any questions or concerns, please contact us at (866) 320-5810.
Thanks,
GPS Trackit Support
Webinar - Usage of Cloud Software
Very informative and helpful. Excellent response to questions during the webinar.
December 6, 2022
Reply from Zonar
Thanks for your great review!
The teacher was attentive and patient
The teacher was attentive and patient. She described things well and made sure things were understood.
November 30, 2022
Reply from Zonar
We appreciate the 5* review of our platform training. Thanks!
Training
I like the one on one training. The person was very good but I think that you need vides for the driver in spanish just not in english.
November 8, 2022
Reply from Zonar
Hi John, Thanks for the great review! We appreciate your feedback on how we can improve our training videos. Happy Holidays!
GPS Trackit Support
Excellent presentation
Webinar host did a great job of presenting the information in very easy to follow format.
November 22, 2022
Reply from Zonar
Thanks for the great review Coronado Mfg!
Not what expected when it tracks miles
Doesn’t get the information 24/7 on specific trucks. We only want it for summary miles report but that is to broad for the information given and the miles report is to much information.
November 17, 2022
Reply from Zonar
Thank you for your review. At the time of this edited response, a member of our support team reached out and was able to assist you with the reporting solution you were looking for. Please feel free to contact our support team for anything you need in the future. All the best!
Thanks,
GPS Trackit Support
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