The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out. Amazing service. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitt... See more
My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... See more
I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the produ... See more
Company replied
Company details
Written by the company
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Contact info
1 Tannery House, Tannery Lane, GU23 7EF, Send, United Kingdom
- customerservice@zone3.com
- zone3.com
4.6
Excellent
557 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Very good service, prices and quick delivery (DHL express)
July 20, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Great to hear you were pleased with the service, pricing, and fast delivery.
If there’s anything else we can help with, don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Customer service with this company is…
Customer service with this company is outstanding. I couldn't be happier with how my orders were handled and the quality of the product. Thumbs up in the biggest way possible
July 25, 2025
Unprompted review
Reply from ZONE3
Hi Troy,
We’re thrilled to hear that you’re happy with both our service and the quality of your order. It truly means a lot to us to know we’ve made a positive impression.
If there’s anything you ever need, don’t hesitate to reach out.
Best wishes,
The ZONE3 Team
Great customer service
July 22, 2025
Unprompted review
Reply from ZONE3
Hi Daniel,
We’re delighted to hear you had a great experience with our customer service. If there's ever anything else we can help with, we're just a message away.
Best wishes,
The ZONE3 Team
Good customer service replacing goggles…
Good customer service replacing goggles when they broke
July 24, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to leave us a review — it really means a lot.
We take great pride in our customer service, so it's wonderful to hear that we met your expectations. We hope your replacement goggles serve you well and enhance your experience.
If there's anything else we can help you with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Fantastic customer service
I made contact with the customer service team before buying a product and after. Both times their responses were quick, detailed and gave me lots of information/suggestions. Really, really impressed with this brand and it has encouraged me to buy more from them
July 21, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words.
We pride ourselves on delivering excellent customer service, and we’re delighted to hear about your positive experience with the team.
We’re always here to help, so please don’t hesitate to get in touch if there’s anything else you need.
Best wishes,
ZONE3
I ordered polarised goggles from zone3…
I ordered polarised goggles from zone3 and after one sea swim the coating started to come off. I contacted Zone3 and Adam was excellent. A new pair are being sent out. Efficient, organised and friendly service. Highly recommend.
July 23, 2025
Unprompted review
Reply from ZONE3
Hi Sinead,
Thank you for taking the time to leave a review.
We’re thrilled to hear that Adam was able to help you — we’ll be sure to pass on your kind words.
We hope you’re enjoying the replacement pair and that you’re back in the water in no time!
Kind regards,
The ZONE3 Team
Good prompt service that resolved my…
Good prompt service that resolved my issue immediately and to my satisfaction
July 21, 2025
Unprompted review
Reply from ZONE3
Good afternoon, Leigh,
Thank you so much for your kind words — they really mean a lot to us.
Best wishes,
The ZONE3 Team
Felt like a valued customer, not just a renter
I hired a wetsuit from Zone3 that developed a small hole. I let them know and they immediately sent a replacement – even before I returned the original – so I wouldn’t miss any training.
Sam kept me updated every step of the way. I was treated like a full customer, not just a rental. Fantastic service – highly recommend!
July 14, 2025
Unprompted review
Reply from ZONE3
Hi Chris,
Thank you for taking the time to leave a review and for your kind words.
We’re really pleased to hear that Sam was able to assist you so swiftly — we’ll be sure to pass your feedback on to him.
We hope everything is going well with the replacement, but if you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Zone 3 was quick to answer my question…
Zone 3 was quick to answer my question about an item that was out of stock. I appreciate their prompt response and look forward to doing business with them again.
July 18, 2025
Unprompted review
Reply from ZONE3
Hi John,
Thank you for your kind words.
We’re so pleased to hear that we were able to help on this occasion. If there’s anything else you need, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The ZONE3 Team
Fantastic customer service from Sam
Fantastic customer service from Sam. Worked way beyond to sorting out sizing and dispatching a suit for me to arrive in time. I would highly recommend Zone 3 not only for their great products but for their amazing staff too.
July 18, 2025
Unprompted review
Reply from ZONE3
Thank you so much for your kind words. We'll pass these on to Sam - he'll be thrilled!
Please do let us know if you have any additional questions.
Best wishes,
ZONE3 Team
Excellent service and very helpful advice
Zone3 provided excellent service to me at my previous encounters. I purchased multiple of their products, from a wetsuit to swimming and triathlon equipment.
When I reached out with questions, they were quick to reply, very friendly and helpful, as well as flexible and resolved problems I had.
This is absolute commendable service, and I can highly recommend Zone3.
July 17, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words and continued support! We're delighted to hear you've had such positive experiences with our products and service across multiple purchases. It's great to know our team could assist you quickly and helpfully — we always aim to be as responsive and flexible as possible.
Your recommendation means a lot to us, and we’re proud to have you as part of the Zone3 community. We look forward to supporting you on many more swims, races, and adventures to come!
Best wishes,
The ZONE3 Team
I had a query regarding my rented…
I had a query regarding my rented wetsuit; Adam was very prompt with his responses and gave me exactly the information I needed. I am very happy with my wetsuit and with the service I have experienced with Zone3.
July 16, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for your lovely feedback! We're so pleased to hear that Adam was able to assist you quickly and provide the information you needed. It’s great to know you’re happy with both your wetsuit and the service you received.
We really appreciate you taking the time to share your experience and hope you enjoy your time in the water!
Best wishes,
The ZONE3 Team
Excellent service and Customer Care
Zone 3 were really very helpful with my query. I had difficulty returning online and when I emailed the help centre, Adam emailed me very promptly helping to sort my difficulty. He exchanged several emails with me to ensure I was happy with the outcome. Zone 3 and particularly Adam who helped me were most efficient, friendly and effective. I would certainly purchase from Zone3 again. Thanks Zone 3. Carmel
July 15, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words! We're really happy to hear that Adam was able to help you quickly and thoroughly — we'll be sure to pass along your feedback to him. Providing friendly, efficient support is something we take pride in, and it's great to know your experience reflected that.
We truly appreciate your support and look forward to welcoming you back to Zone3 in the future!
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service. Very fast to dispatch original wetsuit which was too big.
Left an email and was later called by the team (Sam) to discuss exchange options.
Return was easy and I am now awaiting the replacement which was dispatched the same. Day.
Excellent service so far. Thank you Zone3. Highly recommend!
July 10, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thanks so much for your great feedback! We're really pleased to hear everything went smoothly with your exchange and that Sam was able to assist you promptly. It's always our goal to make the process as easy and stress-free as possible, so it’s great to know that came through.
We hope your replacement wetsuit is a perfect fit, and we truly appreciate your recommendation!
Best wishes,
The ZONE3 Team
Customer service is 10/10
Customer service is 10/10. Anytime I have used the contact us page on their website, they respond the same day. I have been using zone 3 wetsuits and buoyancy toggs for about 10 years while training for triathlons. They make great products and I will continue to use them in the future.
July 11, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for the fantastic review! We’re so glad to hear you’ve consistently had a great experience with our customer service — and even more so that you’ve been part of the Zone3 community for the past 10 years. That kind of loyalty means the world to us.
It’s amazing to know our wetsuits and buoyancy togs have supported you throughout your triathlon training. We’re proud to be a part of your journey and look forward to being with you for many more races to come!
Best wishes,
The ZONE3 Team
Fantastic and really responsive…
Fantastic and really responsive customer service. A pleasure to deal with. Big thank you to Martin for helping me with lots of questions.
July 11, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your lovely feedback! We're really happy to hear you had such a positive experience with us. Martin will be especially pleased to know his help made a difference — we’ll be sure to pass on your thanks.
It was a pleasure assisting you, and we're always here if you have more questions in the future!
Best wishes,
The ZONE3 Team
Excellent Telehone Support on Wetsuit Fitting
Excellent support from Adam on the fitting of my wetsuit. I ordered online and was unsure if it fit right. Adam rang me back promptly after an online chat, and was really knowledgeable and helpful. He sent me a couple of video links, and requested I sent in some photos and my measurements, which he looked at and got back to me the same day. It was a bit complicated to do via an email or live chat and I really appreciated a call back from a helpful human. Thanks Adam 🙏😊
July 7, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Adam was able to support you so well with your wetsuit fitting. It’s great to know the call back and personal touch made a difference—sometimes nothing beats speaking to a real human, especially for something as important as fit.
We’ll be sure to pass on your thanks to Adam. He’ll be really pleased to hear how much you appreciated his help!
Best wishes,
The ZONE3 Team
I had some problems with my wetsuit
I had some problems with my wetsuit. I contacted customer service and the problem was solved very quickly. I sent the suit back and received my money back within a few hours.
July 9, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to leave a review—it’s very much appreciated.
We pride ourselves on the service we provide to our customers, and we’re delighted to hear that our customer service team was able to assist you promptly.
Please don’t hesitate to get in touch if you need any further assistance.
Best wishes,
The ZONE3 Team
Zone3 custumer service
I want to say thanks to the customer service for the assistance to resolve one problem, my compliment.
July 2, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for your message, and we’re sorry to hear about the issue you’ve experienced with your Aspire wetsuit.
Please be assured that our customer service team has already reached out to you directly to discuss this matter further. We truly value your feedback and want to ensure you feel supported.
If you have any additional questions or concerns after speaking with the team, please don’t hesitate to get back in touch.
Best wishes,
The ZONE3 Team
Bad experience with Zone3
I've ordered a Zone3 wetsuit. I truly believed I'd ordered it from Decathlon; however, when I went to return the item, I was made aware that I had to deal with Zone3. So, I have been challenging myself to return this item directly to Zone3 because the item is broken, and I have been through a lot to overcome this. Firstly, the customer service did not respond well, so I had to contact Decathlon to help me in this case. Secondly, I felt that corresponding with Zone3 was like playing ping-pong instead of helping me sort out this issue. Thirdly, they lied to customers, saying it's your fault because the item was not used properly, and they created excuses such as the wetsuit was used for cycling, horse riding, motorbike riding, or jumping, etc.
To be honest, I would not recommend this ZONE3 company! You should be strong enough to fight with them, and in the UK, you can submit a small claim through the government website.
July 10, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're not entirely satisfied with the outcome of your recent return. Following a thorough review by our product and returns team, we found that the damage to the wetsuit appears consistent with improper use.
We understand this may be disappointing and appreciate your understanding. These findings were outlined in our previous email, in which we also offered to return the wetsuit to you. We're currently awaiting your response regarding how you'd like to proceed.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team—we’re here to help.
Best wishes,
The ZONE3 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.