The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out. Amazing service. Thank you.
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See what reviewers are saying
My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... See more
Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitt... See more
I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the produ... See more
Company replied
Company details
Written by the company
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Contact info
1 Tannery House, Tannery Lane, GU23 7EF, Send, United Kingdom
- customerservice@zone3.com
- zone3.com
4.6
Excellent
559 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ZONE3
Thank you for your kind words. We're proud to provide high-quality wetsuits and truly appreciate your support. We look forward to continuing to meet your expectations.
– The ZONE3 Team
Adam was a great in helping is get the…
Adam was a great in helping is get the correct sizes for rental open water wet suits.
June 5, 2025
Unprompted review
Reply from ZONE3
Hello,
Thanks so much for the lovely feedback! We're really glad to hear Adam was able to help you find the right sizes for your rental open water wetsuits. We know how important the right fit is for comfort and performance, and it's great to hear everything went smoothly.
Best regards,
The ZONE3 Team
Smooth return process
I spoke with Adam about a wetsuit return and he was super helpful and speedy with his responses! Love Zone3 products and will always be buying from here
June 3, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you so much for the kind words! We're thrilled to hear Adam was able to help you quickly and efficiently — we’ll be sure to pass your feedback on to him. We're so glad you love your Zone3 gear, and we really appreciate your continued support.
Best regards,
The ZONE3 Team
Great Products and excellent service
I recently started triathlon / open water swimming and Zone3 have been my go to brand for all of my big purchases. Recently I had an issue with my Wetsuit which was resolved by Adam in great time and with the best possible outcome. I'll definitely be purchasing more from them in the future.
June 4, 2025
Unprompted review
Reply from ZONE3
Thank you so much for your kind words and for choosing ZONE3 as your go-to brand for your triathlon and open water swimming journey — it really means a lot to us!
We’re so pleased to hear that Adam was able to resolve the issue with your wetsuit quickly and to your satisfaction. We'll be sure to pass your feedback on to him.
Wishing you all the best with your training and races ahead. We look forward to supporting you with your future purchases!
Best regards,
The ZONE3 Team
Wetsuit sizing advice
I contacted Adam about purchasing my first wetsuit, as I was sitting between sizes, he responded quickly to my request for help and recommended a SM size for me, and if it wasn’t right Zone3 were happy to accept a return & help me to get the correct fit of wetsuit. The suit arrived very quickly after placing the order. The sizing is perfect, the fabric feels really great next the skin, the quality feels really good. I am excited about going for a swim with my wetsuit. I would highly recommend this company for their products and customer service.
June 3, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you so much for taking the time to share such a positive review — it truly means a lot to us.
We’re delighted to hear that Adam was able to assist you so promptly, and we’ll be sure to pass your kind words along to him.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Good prompt response to rectify a…
Good prompt response to rectify a mistake I made with my order
June 2, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you for your feedback! We're glad we could assist quickly and help resolve the issue with your order. If you need anything else, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Zone3 came highly recommended by a…
Zone3 came highly recommended by a friend and I must admit I’ve not been disappointed.
Well designed equipment with excellent support. My fist Venture into open water swimming and looking forward to the adventure!
May 31, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you so much for your kind words! We're thrilled to hear that your friend recommended us and that your first experience with ZONE3 has been a positive one. It’s fantastic to know our gear and support have helped you feel confident as you start your open water swimming journey.
Wishing you all the best in your new adventure — If you ever need anything, we’re always here to help.
Best regards,
The ZONE3 Team
Really great service
Really great service. I needed to a return an item (bought 2 sizes as wasn't sure of fit) and it was super easy to do the return. Product looks really great - can't wait to wear it!
May 28, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you so much for the great review! We're thrilled to hear you had a positive experience with us.
If there's ever anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Great Products, Great Service
I have been a customer of Zone3 for several years, and the quality of their products has always been top class. Today, I spoke to Adam after requesting some support on some issues I am having with models and sizes - we had a great consultation and it was much appreciated.
May 30, 2025
Unprompted review
Reply from ZONE3
Good afternoon, Shane,
Thank you for taking the time to share such a positive review—it truly means a lot to us.
We're delighted to hear that Adam was able to assist you so promptly. We'll be sure to pass along your kind words to him.
If there's anything else we can help with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
A company highly dedicated to sports.
A company highly dedicated to sports.
Great products and pro-customer approach. Huge thanks to the amazing customer support team.
May 28, 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you so much for the great review! We're really pleased to hear you had a positive experience with our customer service team — your kind words truly mean a lot, and we'll make sure to share them with the team.
If there's anything else you need, we're always here to help.
Best regards,
The ZONE3 Team
Return
Very smooth and speedy advice from Sam on returns and selection of correct product. Revised order all set up for me
May 28, 2025
Unprompted review
Reply from ZONE3
Hi Caroline,
Thank you for your kind words.
We’re pleased to hear that Sam was able to assist you so promptly—it’s always great to know our team is making a positive impact.
If there’s anything else you need, please don’t hesitate to get in touch. We’re always here to help.
Best regards,
ZONE3
Sent an email for advice and Adam…
Sent an email for advice and Adam answered straight away with recommendations thank you.
May 29, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Adam was able to assist you so promptly—your kind words will certainly be passed along to him, and we’re sure he’ll be thrilled to hear them.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
The ZONE3 Team
Very good customer service
Very good customer service. Ordered a wetsuit and needed to send it back. Easy to do with no quibbles.
May 27, 2025
Unprompted review
Reply from ZONE3
Hello, Katie
We appreciate your kind review!
It's great to hear our return process was straightforward and our customer service met your expectations.
We're always here to assist with anything you need.
Best wishes,
The ZONE3 Team
Zone3 customer service is A+++
Zone3 products are great - they're my go-to for everything open water swimming and more. I did have an issue with a product, however, and got in touch with customer service. My email was responded to incredibly quickly by Adam, and thanks to him (and his manager!) my item is going to be replaced ASAP. Such great customer service should be an example to other retailers.
May 22, 2025
Unprompted review
Reply from ZONE3
Hi Emma,
Thank you for taking the time to share your experience — we’re so glad to hear that you’re enjoying our products and that Adam was able to support you so efficiently.
We take pride in delivering excellent customer service, and it’s great to know that we’ve lived up to your expectations.
Thanks again for your continued support!
Warm regards,
The ZONE3 Team
Goggles out of stock
The colour of goggles I ordered were out of stock, quickly contacted by Adam who offered a replacement colour and price matched. Excellent customer service on top of great quality products. Thanks
May 22, 2025
Unprompted review
Reply from ZONE3
Good evening,
Thank you so much for taking the time to leave such a positive review.
We're really pleased to hear that Adam was able to resolve the issue for you, and we hope you're happy with your replacement.
If there's anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service! The item I ordered was out of stock but an alternative was immediately offered. Very pleased!
May 21, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you for your kind review! We’re so pleased to hear that our team was able to offer a swift alternative and that you’re happy with the outcome.
If you need anything else, we’re always here to help.
Best wishes,
The ZONE3 Team
Issue quickly resolved hassle free
Had an issue with an order quickly resolved by Adam who upgraded my order at no extra cost and was even sent the order with next day delivery. Great products and excellent customer service.
May 21, 2025
Unprompted review
Reply from ZONE3
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear there were issues with your order, but we’re very pleased that Adam was able to resolve things promptly for you. We’ll be sure to pass along your kind words—he’ll be delighted to hear them.
We hope you enjoy your order, and if you experience any further issues or need assistance, please don’t hesitate to get in touch. We’re always here to help.
Best wishes,
The ZONE3 Team
Fantastic customer service
Fantastic customer service. I was having difficulties with placing an order as it wouldn't allow shipment to Ireland for the on sale wetsuit I wanted. I contacted customer service who got in contact with their IT and changed their site settings. Very happy customer & a bargain wetsuit.
May 21, 2025
Unprompted review
Reply from ZONE3
Dear Joseph,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our customer service team was able to resolve your matter promptly and to your satisfaction.
We hope you enjoy your wetsuit, and please do not hesitate to contact us should you require any further assistance.
Kind regards,
The ZONE3 Team
Really excellent customer service
Really excellent customer service, I had accidentally ordered the wrong thing, contacted them, they updated the order and adjusted the payment really efficiently. Definitely an online retailer I trust.
May 20, 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thanks so much for your great feedback! We’re glad we could sort out your order quickly and make things right. We really appreciate your trust and look forward to having you shop with us again.
Best wishes,
ZONE3
Adam dealt with my enquiries promptly…
Adam dealt with my enquiries promptly and knowledgeably. I am a fan of Zone3’s products and my customer experience has been excellent.
May 15, 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you for your kind words.
We’re glad to hear that Adam was able to assist you on this occasion, and we’ll be sure to pass on your feedback.
If you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
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