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Zoner Oy Reviews 80

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TrustScore 2.5 out of 5

2.4

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Company details

Written by the company

Olemme yrittäjän tuki netissä ja meidän kauttamme saatkin helposti käyttöösi kaiken tarvittavan omien kotisivujen tai verkkokaupan perustamiseen.

Contact info

  • Pakkalankuja 6, 01510, Vantaa, Finland

  • zoner.fi

2.4

Poor

TrustScore 2.5 out of 5

80 reviews

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Rated 1 out of 5 stars

I had a very poor experience due to an automatic contract renewal

I had a very poor experience due to an automatic contract renewal that was enforced despite not having used their services for more than six months. When I disputed the invoice, I was told it could not be adjusted, which felt unreasonable and unfair. Customer service also took a full week to respond to my request to review the contract. I would strongly recommend reviewing the renewal terms carefully before using this service.

January 21, 2026
Unprompted review
Zoner Oy logo

Reply from Zoner Oy

Hi,

Thank you for your feedback. We’re genuinely sorry to hear that your experience with the contract renewal and our response time was disappointing — this is not the level of service we aim to provide.

Our contracts do include automatic renewal terms, but we understand that this can feel unreasonable, especially if the service has not been actively used. Contract details and renewals can be managed at any time via the Zoner Home control panel. In addition, we notify the account’s designated primary user in advance of upcoming renewals, allowing sufficient time to review the continued need for the service.

At the moment, our customer service team is experiencing an unusually high volume of inquiries, which has unfortunately impacted response times. We sincerely apologize for the delay this may have caused.

We appreciate your feedback, as it helps us improve our communication and refine our renewal notifications to avoid similar situations in the future.

Rated 1 out of 5 stars

Poor service

I forgot to cancel within the 30d prior to new contract, because I really have not been using their services, this is the main reason my subcription is still active. They refused to cancel the contract and now they wont re-date payment even when I told them I’m unable to deal with it within the date they issued… Customer service is at very disappointing level

E:They did nothing, it was an obvious bot response

July 7, 2025
Unprompted review
Zoner Oy logo

Reply from Zoner Oy

Hello,

Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration this situation has caused.

We are reopening the review of your cancellation request and will do our best to find a solution that takes your situation into account, especially considering that you haven’t been actively using our service. We aim to be fair and flexible, and we will look into the possibility of adjusting the contract end date or payment terms.

We’re truly sorry for the trouble this has caused, and we also apologize that our customer service did not meet your expectations. We take your feedback seriously and will use it to improve our service going forward.

Additionally, we are reviewing our internal process for handling cancellation messages to help ensure that similar situations can be avoided in the future.

We will be in touch with you soon to move things forward.

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY! Worst hoisting service I have experienced (and I have used a lot). They didn't answer my request to send me domain authorisation codes for days. I had to send them multiple reminders, contact them in chat multiple times. They caused me a big mess and also didn't answer my emails about cancelling the new invoice they sent.

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Appealing pricing and works decently at…

Appealing pricing and works decently at fist. In the end, you get scammed into paying more and more for things you never ordered with long disputing periods about who's to blame for your increasing bills. Unsubscribing is made difficult and you will have to monitor what you're actually paying for.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with Zoner.fi. Employees are treated with the utmost respect and professionalism. The work culture promotes growth, innovation, and personal development. As an employee, I am constantly challenged to think outside the box, and I feel valued for the contributions that I make to the team. Overall, Zoner.fi is a fantastic company to work for, and I highly recommend it to anyone looking for a fulfilling career opportunity.

October 11, 2023
Unprompted review
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