The food quality is the best! It’s m&s! It for the past few times items have been missing from my order. I’m not talking about one or two items, literally half the order will be missing! I ordered... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had an awful experience with Zoom by Ocado. They failed to provide the delivery service I paid for, yet repeatedly insisted that my delivery fee had already been refunded when it clearly... See more
Company replied
I have been a long time customer. However today I was shocked to discover that my email had been compromised. I was alerted through my PayPal account that I had subscribed to Zoom by Ocado. There is n... See more
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I’ve used this company many times whilst they always try to sort any problems the reason why I’ve given 3 stars is there sell by dates are really poor eg only have 2 days which puts me off placing... See more
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Company details
Written by the company
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
Contact info
Mosquito Way, AL10 9UL, Hatfield, United Kingdom
- 0345 600 2000
- zoom@ocado.com
- zoom.ocado.com
3.2
Average
646 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Excellent Service
The App is easy to use, with good information on products.
Easy to place to order.
The deliveries have been within the designated time.
Products in good order.
Highly recommend the service for a small, medium or large order.
Thank you.
February 9, 2025
Reply from Zoom by Ocado
Hello there! Thank you for leaving this lovely feedback! We’re delighted to hear that you’ve had a great experience with our app, deliveries, and product quality. It’s fantastic to know that you find our service reliable for orders of all sizes. If you ever need anything else, don’t hesitate to reach out!
All worked smoothly as intended
March 2, 2025
Reply from Zoom by Ocado
Hi there! Thank you for your lovely feedback! We’re so glad to hear that everything went smoothly for you. If there’s anything else you need, feel free to reach out. We look forward to seeing you shop again! :)
Quick delivery, good range
Quick delivery, good range. Great customer service when there are any issues.
January 4, 2025
Reply from Zoom by Ocado
Hello there! Thank you so much for taking the time to leave this review. We’re thrilled to hear that you’ve been happy with our quick delivery, wide range of products, and the customer service you’ve received. Providing a great experience for our customers is our top priority, and your feedback means a lot to us. If you ever need anything, don't hesitate to reach out!
Delivery more than 2 hours late
My last delivery was more than 2 hours late and since I had to go out before it came I had to arrange for someone else to take it in. The driver said the van broke down, but no-one had been in touch to explain this before he came. The website just said it would be late and kept pushing the time further back. My delivery charge was refunded, but I don’t really think that was adequate by way of apology.
February 17, 2025
Reply from Zoom by Ocado
Hi, Anne! Thank you for taking the time to share your feedback. We sincerely apologise for the delay in your delivery and understand how inconvenient it must have been for you to have to arrange for someone else to take it in. It’s disappointing to hear that you didn't receive updates regarding the delay of the order as the driver should have kept you informed.
While we refunded your delivery charge, we understand that this situation was frustrating, and we appreciate you bringing it to our attention. Should you wish to discuss this further, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app
Super quick delivery
Super quick delivery, following instructions to the flat which is a bit tough to find. Always friendly and helpful.
February 26, 2025
Reply from Zoom by Ocado
Hi there! Thank you for your fantastic feedback! We're so happy to hear that your delivery was super quick and that our driver was able to follow your instructions to find your flat. We always aim to be friendly and helpful, and it’s great to know we’re hitting the mark. If you ever need anything else, don’t hesitate to reach out!
Reply from Zoom by Ocado
Hi there, Moira! Thank you for your kind feedback! We're so glad to hear that you find our service incredibly convenient. We always strive to make your shopping experience as easy and seamless as possible. If you ever need anything, don’t hesitate to reach out!
Often badly packed with some items…
Often badly packed with some items crushed
Not enough offers
January 31, 2025
Reply from Zoom by Ocado
Hi there, Donna! Thank you for taking the time to leave a review. We’re really sorry to hear that some of your items were badly packed and crushed. That’s certainly not the experience we want you to have. Please contact us via one of our social media channels, or via the 'Contact Us' section on our website/app so we can ensure this is looked into for you.
As for the offers, we always aim to provide great value, and your feedback is helpful as we work on bringing more promotions to our customers.
Reply from Zoom by Ocado
Hi there, Julie! Thank you for your lovely feedback! We're so glad to hear that your delivery was quick and that our driver was helpful. We always aim to provide efficient and friendly service. If you ever need anything, feel free to reach out!
Reply from Zoom by Ocado
Hi Katherine! Thank you for your wonderful feedback! We're so happy to hear that you found our service speedy and efficient, and that you appreciate our great range of products and friendly staff. We always strive to provide the best possible experience, and it’s great to know we’re meeting your expectations. If you ever need anything else, we’re here to help!
Reply from Zoom by Ocado
Hi there! Thank you so much for your kind review! We're thrilled to hear that your delivery was on time and that our driver was able to deliver to the third floor without the lift. We really appreciate your gratitude, and we’re happy to help where we can! If you need anything else, please don’t hesitate to reach out!
Always fabulous
March 3, 2025
Reply from Zoom by Ocado
Thank you so much for your kind words! We're thrilled to hear that you’ve consistently had a fabulous experience with us. If you ever need anything, we're here to help!
Fast and convenient
Good usual Ocado and M&S products. Some more expensive, most are still the same as Ocado.
Same quality.
Good packing and delivering.
Perfect for small shop.
Well done.
February 19, 2025
Reply from Zoom by Ocado
Hi there! Thank you for your positive feedback! We’re so glad to hear you’re enjoying the convenience of our service and the quality of both our Ocado and M&S products. We always strive to offer great packing and reliable deliveries, so it’s wonderful to know you’re satisfied with your experience.
We really appreciate your support and will continue to work hard to keep making your shopping experience as easy and enjoyable as possible. If you ever need anything, don’t hesitate to reach out, we will be happy to help.
Reply from Zoom by Ocado
Hi there! Thank you for your kind words! We’re thrilled to hear you’ve had a positive experience and everything is delivered on time. We always aim to provide a seamless service, and we’re glad to know you appreciate it. If you ever have any concerns or need assistance, don’t hesitate to reach out, we’re here to help!
Food with only one day shelf life left
I dislike the fact that quite often you deliver food that has only one day shelf life
February 28, 2025
Reply from Zoom by Ocado
Hi there! Thank you for sharing your feedback. We’re sorry to hear about the issue with shelf life. We strive to provide fresh products, but we understand how important it is to receive items with a longer shelf life. Your experience is not the standard we aim for, and we’ll be sure to pass your comments along to our team to help improve this aspect of our service. We appreciate your feedback and hope to serve you better in the future!
I love zoom by ocado
I love zoom by ocado, but sometimes I cannot find the items available and it is very annoying
February 21, 2025
Reply from Zoom by Ocado
Hi there! Thank you for your feedback! We're so glad to hear that you love Zoom by Ocado. We completely understand how frustrating it can be when items aren’t available, and we’re constantly working to improve our stock and availability. Your feedback helps us identify areas where we can do better, and we’ll make sure to pass it along to the team. We appreciate your support and hope to make your next experience even better!
Late and broken as per previous experiences
Stopped using due to missed delivery times and damaged goods, got a 30% offer to tempt me back I guess, so gave another go to see if they had sorted anything:
Order was late again
Every updated ETA was a time that had already passed, so all missed
Got a text message saying ‘*driver name* has contacted you. Get your order soon or your delivery may be cancelled.’ - no contact received
Bleach bashed and dented leaking over bag and other goods getting on clothes and ruining top
Kitchen spray bashed and dented leaking over bag and other goods
Chicken bashed open and leaked over lettuce
Lettuce bashed and bruised with wrapping torn open, now covered in raw chicken juice
Body wash bashed and leaked all over bag and other goods
Just more stress than it’s worth.
March 2, 2025
Unprompted review
Reply from Zoom by Ocado
Hi, Mark! Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve encountered. We understand how frustrating it must be to deal with late deliveries, damaged goods, and incorrect communication, especially when you’re trying to rely on our service. This is absolutely not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments will be shared with the relevant teams to help us improve the service. In the meantime, please contact the team via one of our social media channels, or via the 'Contact Us' section on our website/app we’d be happy to assist in resolving this.
Great selection of produce
Great selection of produce. Easy to use APP. Kept informed of the status of delivery.
February 22, 2025
Reply from Zoom by Ocado
Thank you for your feedback, Theresa. We are so glad to hear that you find the app easy to use and can find a great selection of produce and easily track the delivery! If you do ever need anything, please don't hesitate to get in touch with us.
Reply from Zoom by Ocado
Thank you for your kind words! We are so glad to hear that you find Zoom convenient, quick and reliable. If you do ever need anything, please don't hesitate to get in touch.
I tend to pay for the quickest…
I tend to pay for the quickest delivery, but always get it five minutes from the end of the hour , a few times it’s been late so had a refund .
February 26, 2025
Reply from Zoom by Ocado
Hi there, Lizzy. We are really sorry to hear that your order has arrived late a few times meaning you have been refunded for the delivery slot. We know this can be frustrating when you book a specific slot for a reason and we would love to pass the feedback to the relevant team, if you could please reach out.
Reply from Zoom by Ocado
Hi there, Derek. Thank you for your review, we are so glad to hear you were able to shop a good selection and the delivery arrived promptly as we believe you should always receive this level of service.
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