The aquarium I bought has a sleek , rimless design that looks stunning but the included filter is surprisingly loud. Lighting is too weak and the plastic lid feels very flimsy
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Initially I receive the wrong I tems and did not have my complaint acknowledged or resolved. Since I gave the trust pilot review of 2 stars a customer service representaive contacted me with an apo... See more
Company replied
Order was made 22th of August. Editing my review, since the company redeemed itself in my eyes. The order was delayed due to the logistics issues, but the support (specifically Margarita, she was amaz... See more
Company replied
They packed the toilet sand on top of my new cat litter box, and of course during transport got completely damaged. Unfortunately they don't know how to pack things. EDIT: Customer service rep... See more
Company details
Written by the company
Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
Contact info
651 Rue du pays de Gosse, 40230, Saint Geours de Maremne, France
- contact@zoomalia.com
- zoomalia.com
3.7
Average
29K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Really good service
Really good service, very fast delivery (next day) professional, good product.
November 4, 2023
Unprompted review
Customer service is great
Customer service is great, very quick response when i contacted them because of delivery by chronopost, so now i choose to have relay point dizy which is closer and convenient but not definitely and unfortunately home delivery because cant really trust stupid chronopost
October 18, 2023
Unprompted review
Placed an order
Placed an order, never received it. There has been no response from Zoomalia, other than someone from their so-called customer service telling me off for sending too many (2) messages about my missing order. Nice. Absolutely terrible customer service - avoid !!
August 19, 2023
Unprompted review
Reply from Zoomalia
Dear Madame,
After checking your order and messages, we are sorry about this issue with our carrier.
We are surprise about your experience with our customer service as they tried to inform you that we are answering on the first conversation opened in order to have the informations in only one conversation.
Your order have been refunded on august the 22th, and you have received the parcel, finally founded on august 23th.
Kind regards
Nuria from Zoomalia
DO NOT ORDER HERE!!
Waiting now 4 weeks for a delivery. Still haven’t heard anything. They don’t respond to anything. I have paid almost 200 euros. Dpd won’t show up and made already 6 appointments. Zoomalia is not doing anything. I am starting to take legal steps now and refund the money through my credit card. DO NOT ORDER HERE!!
June 20, 2023
Unprompted review
Excellent
Excellent. Prices were good and the delivery was very quick. Packaging was very sturdy. Will use them again.
July 13, 2023
Unprompted review
order not received
placed an order on June 11.
Today, July 6, still not received anything. I have mailed Zoomalia customer support several times, but no reaction.
Very frustrating!!!!!
July 6, 2023
Unprompted review
Très belle surface plane belle finition…
Très belle surface plane belle finition mes oiseaux adorent
June 2, 2023
Unprompted review
Still waiting for my delivery
Still waiting for my delivery. Paid extra for next day delivery and it still has not arrived. I would avoid this site. Customer service is terrible
June 27, 2023
Unprompted review
Reply from Zoomalia
Hello,
I am Lara from customer service,
We apologise for the delay in your express delivery.
As soon as you contacted us our teams contacted you by phone and did their best to make your delivery as fast as possible, the next morning your order was delivered.
We remain at your disposal, do not hesitate to contact us via your order or via contacto@zoomalia.es if you need any further information.
We wish you a nice day.
Kind regards.
Lara
Paying for a non working delivery service
3rd time almost in a row where delivery is not happening in lieu and place. Zoomalia is using
DPD who is completely incompetent at getting your parcel delivered on the date agreed up.
Despite complaints to zoomalia, no improvement is forthcoming and compensation provided.
June 22, 2023
Unprompted review
Reply from Zoomalia
Dear Customer
We are sorry to hear that your deliveries are not as you expected.
I see your last appointment for the delivery was delayed 24 h due to an issue at the DPD's Hub and we apologyce for the inconvinience.
Please, do not hesitate to get in contact our customer, service here https://www.zoomalia.com/support/question/ if you have any issue, as we have any mail from you complaining about the deliveries I'm afraid.
Your next parcel is goint to be delivered with GLS.
Kind regards
Anna from Zoomalia
Package arrived on time
Package arrived on time . Pleased with the quality and delivery time . Will use again .
Looking for BIO croquettes for cheins
June 7, 2023
Unprompted review
Do Not Use
I purchased expedited, guaranteed shipping for my dogs specialty food. The delivery is now a week late, and Zoomalia refuse to respond to customer service requests for a refund of the €10 shipping. Do not use this company!
May 3, 2023
Unprompted review
Good company
Fast delivery with dpd. Good quality of products and cheaper than in shop. My dog really likes Taste of the wild and
Acana. I'm Happy with the gifts stickers magnetos for the fridge.
April 1, 2023
Unprompted review
Thank you for the present!
April 17, 2023
Unprompted review
Top pâtees
Top pâtees, les minous adorent ! Super ingrédients, hyper saints :)
February 9, 2023
Unprompted review
Package didn't arrive, money is gone
The products that I ordered never arrived. Apparently, the delivery service erroneously sent it back to the sender. OK, that can happen, but what is not acceptable is that Zoomalia then doesn't seem to make an attempt to send a new package or to refund my money and aren't replying to my message about that. Very unprofessional.
January 8, 2023
Unprompted review
Reply from Zoomalia
Dear Pascal,
Thank you for writing us your experience.
I see at your order that we have asked if you prefer to be refund or having a new delivery. I'm afraid we haven't received your answer. Maybe you answered the mail instead o clic at the bottom to answer on your order?
Please do not hesitate to send a mail to contact@zoomalia.nl with your answer so our Customer service can give you a solution.
Kind regards
Nuria from Zoomalia
6 weeks of delivery!
I’m waiting for the food for my dog more than a month!!! The delivery is awful. My dog suffers from pancreatitis now because of the delays. I ordered the food in advance, but didn’t expect it to be more than 6 weeks! 🤬 HIGHLY DO NOT RECOMMEND. They know about the problem and for 2 weeks no change
December 14, 2022
Unprompted review
Reply from Zoomalia
Good Afternoon,
I am sorry, but I didn't receive any additional information on your customer account in order to give you a precise answer.
I apologize for this delivery delay.
Don't hesitate to contact our costumer service at the following email address : serviceclients@zoomalia.com
On receipt of your request, they will be sure to get back to you as soon as possible and to provide you a solution to the problem encountered ;)
Best regards,
Anaïs from Zoomalia
The delivery was on it's way and was…late and postponed
The delivery was on it's way and was postponed by the delivery company, DPD. I had stayed in to receive it! Finally delivered late and when I was absent anyway!
The dog jumpers were way too small for both my dogs, so totally useless. The Medium would fit a very small Chihauhau not my small Cockerpoo. Only reached his waist. The large was a a small size, so would not fit my Collie. VERY disappointing and a waste of time!
December 7, 2022
Unprompted review
Reply from Zoomalia
Dear Genevieve,
I apologise for this delivery anomaly.
However, your order wad delivered within the timeframe initially announced, i.e. between 08/12/2022 and 13/12/2022
I am sorry to read that the Christmas jumpers you ordered are not suitable for your companions
The retraction period is 14 days
Upon receipt of your articles we will contact you ;)
I stay at your disposal for any further information.
Best regards,
Anaïs from Zoomalia
Watch out for this company
We have used this company a few times but NO LONGER - last order a bag of cat litter was damaged upon receipt and they never compensated for this. Now a full order has not been delivered as their transport company sent it to wrong place - and this company will not offer any kind of help or refund.
Order was number: NO2223606710 - Person who responded from Zoomalia was Nicolas !
November 9, 2022
Unprompted review
Reply from Zoomalia
Hello,
First of all I would like to thank you for choosing Zoomalia.
May I ask you to give us your ordern number so we can look into this?
We apologise for the inconvienience.
Regards,
Zoomalia
Very happy
All is fine: the order has been delivered fast and correctly , cat toilet litter is not the first time I buy it (premium quality : economical and no smell at all), and my kitten adored the gift toys!
October 14, 2022
Unprompted review
on trouve facilement ce que l'on…
on trouve facilement ce que l'on cherche.
October 5, 2022
Unprompted review
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