ZoomMail reviews Reviews 

77
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

they market their services by flood spamming dozens of our users and from multiple email domains in an attempt to evade filtering. We've blocked these domains plus others! zoommailnews.uk zoo... See more

Rated 1 out of 5 stars

Spamming on a massive scale. They're sending unsolicited emails from David Hazzard that we have never opted-in. Must have bought the email addresses in bulk as my three different business mailboxes r... See more

Rated 1 out of 5 stars

Spam, unsolicited email from David Hazzard. Never opted-in to their marketing. Their privacy policy states: "The ZoomMail service helps companies send opt-in email campaigns. It is against o... See more

Company replied

Rated 1 out of 5 stars

SPAM Email Marketing Company - Another company that feels they are above the law and can spam people with emails that land in their spam box's. Never trust a company that spams you as most spammers ar... See more

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Company details

  1. Internet Service Provider

Written by the company

For the latest customer reviews see www.zoommail.co.uk/reviews


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1.9

Poor

TrustScore 2 out of 5

77 reviews

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1.9

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(77)

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Rated 5 out of 5 stars

I can't thank your enough for the help…

I can't thank your enough for the help and support your team have provided over the last couple of weeks. It is refreshing to find that you guys actually care and are up for helping me in any way required. Your support is better than I had hoped and have no reservations in recommending you to others. Please keep up the great work and best of luck.

September 8, 2020
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE: UNREPENTANT SPAMMERS - Wayne Mansfield associations

WARNING : Buying service from this company may result in you becoming tagged as a spammer and being blacklisted in various DNSBLs, as Mansfield is "block on sight" for many operators and has been listed in the Spamhaus ROKSO database for many years

Zoommail hit several of my spam traps and also work addresses using names not matching the target addresses, most recently from 6 different IP addresses within RIPE netblock UK-ZOOMMAIL-20180209 with direct adverts for zoommail

That's on top of similar spam "on behalf of" customers - including seminar adverts for "how to spam" from notorious convicted Australian spammer Wayne Mansfield (Mavrick/Jindalee/T3 systems)

It appears they STOLE those details from customers who'd given zoom mail unlawfully obtained mailing lists, but using an unlawfully obtained list is still unlawful

GDPR breaching company reported to ICO

Phoned complaints to the WHOIS contact number resulted in a conversation with "David Hazzard" - who denied any unlawful behaviour and threatened legal action against anyone publicising their spamming or blocking them (DNSBL or mail server filters)

During one complaint call in 2019, Mr Hazzard's story changed from "Give us the domains and we'll get them removed"
line, to "I have no record of any spamming", then switching to "we're
working with the ICO on this" and finally "The CUSTOMER has an account
with the ICO and is working on this"

The ICO have (of course) made it clear that no such contact took place

August 5, 2020
Unprompted review
ZoomMail reviews logo

Reply from ZoomMail reviews

1. We have no association, never had a customer nor trialee with the name Wayne Mansfield or Mavrick/Jindalee/T3 systems. Alot of what you have stated above we presume Mr Mansfield has done and you are attempting to associate his actions with us - none of Mr Mansfield's actions have been undertaken with us.

2. People receive email they no longer want. Sometimes they do not know what email it was sent to. Our last resort is to try and identify the domain. We do our utmost to help our customers and their recipients.

3. Some of our customers have contacted the ICO for guidance in their communication - this is no different to asking a solicitor to undertake conveyancing when purchasing a property - indeed it could be considered good practice. We have never been contacted by the ICO regards ZoomMail or ZoomMail's customers.

Rated 5 out of 5 stars

Just signed up

Just signed up. It is an easy site to work with, it does exactly what I want it to do.
What used to take me 40 min a day, now takes me 5 min.
Customer service is very helpful and answers first time.
Would defiantly recommend

January 9, 2020
Unprompted review
Rated 5 out of 5 stars

'Working with ZoomMail is a pleasure'

ZoomMail has become a platform that we can't work without. The bespoke care you received from the team is beyond impeccable. Working with ZoomMail is a pleasure and will continually be a pleasure. Our company is filled with characters and to meet a team, epically Gary, who you can genuinely have a laugh with while they're delivering you a perfect product and service is something you don't get a lot. Thank goodness we found Zoommail, couldn't imagine going anywhere else.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased to have found Zoommail

Very pleased to have found Zoommail. Simple system, user freindly but has all the features you'd need to manage sophisticated email marketing campaigns. The guys have been extremely accessible, helpful and have gone above and beyond what you might expect from an online platform in terms of support - rare nowadays and to their credit. Highly recommended. Jamie Chesterman Sales & Marketing Director Pinnacle International Freight.

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I am using the onboarding package and finding it extremely helpful to have a member of the team visit me and go through one to one training. When I get a little stuck, I just pick up the phone and no question is to small for them! Thank you ZoomMail team! I would highly recommend this company.

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - they go above and beyond to help you! I am so grateful for how Gary has helped me with my email marketing campaigns. He was responsive, had a solution to all of my queries and Zoom mail ticked all the boxes in what we are looking for in email marketing. I'd definitely recommend these guys and this email marketing platform. Very happy!

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Zoom Mail is a great platform, easy-to-use, lots of functionality and very responsive with tracking. On top of that the fantastic service and speedy replies make working with this ESP a breeze.

June 13, 2019
Unprompted review
Rated 5 out of 5 stars

Simple to operate!

A breath of fresh air working with ZoomMail. The transition from our old provider was seem less and what little support needed was provided immediately by Gary and Dave. Hardly the most technically knowledgeable, if we can work with ZoomMail, anyone can!!

April 29, 2019
Unprompted review

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