ZOXS Reviews 

I sold a PS4 to ZOXS. The console was in a good condition.

ZOXS reviewed the console and assessed it as "passable" stating minor scratches, all well below 0,5cm.
Don't sell or buy here.

Quick and trustworthy
I will recommend them.

I wanted to sell my wife's iPhone 12 Pro Graphite, as she preferred to have the iPhone 12 mini, so I searched for online sellers who buy used phones and found ZOXS.

My first impression was positive and I liked the fast procedure, which also worked smoothly. The advertised sum in a like-new condition should be just under 720 euros. So I checked the phone meticulously to make sure it would meet the requirements. There were no scratches or dents to be found because there was always a protective film on the display and the phone was never used without a cover. So I packed the iPhone in its original packaging and sent it to ZOXS, after testing it with the app.

A few days later we received the result and we were shown 2 photos with scratches on the screen and due to this, the price was also corrected downwards by about 200 euros.

These scratches were very obvious and I should have seen them during the inspection, so these scratches were not present at the time of packing. Other reviewers have accused ZOXS of causing damage to their devices, but I refrain from accusing anyone of anything for the simple reason that I have no proof. However, it seems questionable to me, so everyone has to check for themselves if they want to trust ZOXS or not. MY wife and I have used ZOXS for the first and last time.

We accepted the offer anyway because we simply did not want to wait for the return and then find another provider.

I have evidence of the photos from ZOXS where they said the screen has scratched and another photo of the iphone before we sent it to ZOXS. Unfortunately, I can't upload them in this review.

The ebook (Kindle Paperwhite 10th Gen) I bought came very fast and well-packed, condition is better than promised. Client support was very helpful in resolution of the query I had, one of the best experience buying a refurbished item.

Products are reviewed quickly And payment received in in couple of days.

I'm really happy till now. I really like the idea of exchanging instead of buying and I bought a MacBook with the Tauschflat Tarif. It came better and more beautiful than expected. Unfortunately the charger was broken, but the customer service was really fast and answered me really quick. Within two weeks I had a new charger. I now want to sell something in the website.

I bought the animal crossing switch and received it but the download code is not included in it and I expected it to include a download code, since they didn’t say it wouldn’t be included. Very disappointed since I thought I could start playing upon receiving the switch.

Zoxs is a big scam!! Don't sell nothing to them ! They will try to scam you!
So,i become a s21 ultra from my new contract and i don't need it.
I decide to sell it,i found zoxs who give me 813 euro for my phone who is original packaged and is worth new 1299 €.
Everything fine till they send me a mail with a new offer.
They say my phone package need to be open because they think package weight is few grams less like the "normal" packages.
But the problem is ,if they open the package they will pay me for my phone "like new" no more for "brand new".
They are scam,is the second time when then make this,i call them and they ware so rude.i need to pay 5 € for retoure.My phone package was scratched and without protection back sended.
I don't recomand this site to sell new phones.
Scam scam scam !!!

DO NOT use Zoxs. I sold 3 games to them since they offered a higher price than others I used without problem in the past. However, they claimed that a disk was missing and did nothing about it. In the end they threatened me with a law suit when they lost the disk, worst costumer service I ever experienced. I will never use them again. I recommend you use another service even if, in theory, you would get more with them.

Likeliness of not getting any support at all, in case of technical defects of a product purchased as used, is very high. This company left us high and dry, claiming that 4 weeks after us purchasing a cellphone, a microscopic small crack, which we hadnt even noticed and which could well have been there from day one, likely caused The complete failure / stall of the phone! The companies position was we mishandled it. Sorry but completely Out of proportion. Money lost, bad luck, our problem! That was their reaction. That was our sad truth. And that will Likely be any customers fate who dare buys a used product with them. Be prepared to be let down.

I sent in an xbox one x for sale. I received a message back with a picture of the controller in a terrible state with lots of packaging material attached to it. I did not send the controller in this state. The controller had carefully been wrapped in bubble wrap, with tape only on the outside of the wrap, not on the controller itself. On the phone with ZOXS support, I was blamed for something that was very clearly not my fault. I was treated very rudely. I had to accept the offer because ZOXS had ruined my controller and I would've not been able to sell it anywhere else.

Zoxs took over 1 month to process my order and further depressed the price of the product, already valued well below market value, by claiming micro-scratches on their part. If you want a reliable deal, I advise against selling to them. Customer service is hard to reach and then unfriendly and not interested in a solution.

Takes 13 working days to process. After receiving the item, ZOXS changes price for "very good" condition from 105,86 EUR to 91,46 EUR.

I sold two displays to ZOXS but I had a very pleasant experience. The customer service is wonderful and they were very sincere, friendly, and helpful.
I was surprised to see bad ratings here but I had a great experience with ZOXS and I will definitely use them again.

They claim that my articles would smell because they don't want to pay.

absolute catastrophe, hotline is dead, I sent my device in (worth over 900€) more than two months ago and we've been emailing back and forth. Apparently they never received my package. DO NOT USE ZOXS

Bought a Switch in "Very Good" condition. I was nervous about buying secondhand, especially not exactly knowing what to expect from "Good" or "Very Good" condition.
Today it arrived (took 2 business days, there was a weekend in between) in mint condition. It has a bit of a scent, probably from their former owners, which is okay since it's more of a perfume scent than smoke or anything the like. Everything seems to be in great condition, no scratches, fully functional and slightly charged. I'll let it charge up fully now and test it out in a few hours, but while setting it up for my TV everything already went smoothly and fast.

I am impressed, relieved and happy with my purchase for now and not so anxious to buy second hand from resellers again. Thank you ZOXS.

Very dissapointed...Things were looking good as the phone arrived quickly and the testing process was underway (which is why I gave them at least 1 star). However, a new offer was sent explaining how their "tester" had found a micro scratch effectively reducing the overall worth of the phone. Nowhere in their webpage you can find anything regarding micro scratches. It is only mentioned how scratches should be visible when light is reflected upon them. You can't expect an average customer to have special tools to identify micro scratches in a phone. To add salt to the wound they don't provide ANY proof that your device is actually in a degraded condition and you have to pay for them to return your phone if you do not agree with their offer. If you are willing to heavily undersell your phone and accept whatever counteroffer they give you without any proof then go ahead. Otherwise save yourself getting scammed

Edit: Now I have receives their payment and it turns out they didnt transfer the original preis they mentioned in theirf offer but 2.10 Euro less...it is not much, but WHY would they end up transfering even less. Changed my review to 1 star. AVOID at all costs!

Got my samsung galaxy note 9 phone exactly as described and super happy! Thank you.

Extremely slow. Devalued items because of phony reasons and then corrected the price to significantly less than what they advertise for the same condition on their webpage.

I declined their offer and of three cell phones only two were sent back to me. One charger is also inexplicably missing. The returns were packaged in a careless manner with a battery placed directly against an unprotected screen.

Never. Ever. Again.