Zuma Reviews 18

It is a scam. The prices in the menu doesn’t include taxes and service fees. So when they bring there is added additional 20% on too of everything. It is already most expensive place in all city but with that clever trick it becomes just ridiculous. Avoid please.

The guy at the door is rude , unprofessional and disrespectful with the guests in general and more with those who don’t have a reservation.We were waiting in the row to get in for 1 and a half hour.It was hot and we asked for water and they they didn’t pay any attention they just left.

I agree with so many of the comments here - Terrible service, rude and unhelpful staff. I got food poisoning after eating £83 lobster. Awful experience. Never again

DO NOT WASTE YOUR MONEY AT ZUMA. I treated myself and my partner to the tasting menu and got horribly, violently ill with food poisoning almost immediately.

This was not a cheap meal, and we were not able to enjoy it. We took what we could away with us, but didn’t end up eating any of it for fear of getting sick again.

This is obviously absolutely unacceptable for a restaurant that charges a premium, so I got in touch with the team to discuss how they might rectify this (a return visit at no charge seems like the very least they could do, but frankly a full refund should be offered as their lack of hygiene ruined not only the meal, but the following 24 hours).

My first email was ignored. My second follow up was answered with a phone call where a Zuma representative told me they cannot do anything until their auditing service has investigated the issue. I told them to please proceed with the audit, as I want this resolved.

Several days passed without contact, so I emailed again to ask why I hadn’t heard from the auditing service, and lo and behold, they service got in contact with me the next morning. I might be being cynical, but it seems they never actually bothered to contact the auditing service and had no intention to resolve this issue.

I provided the auditing company with all of the details, but the fact that I am having to take part in Zuma’s health and safety practices in my own time is honestly a joke. Absolutely pathetic for a company of their size and reputation.

Since completing the audit, I have emailed Zuma and been ignored again. I have chased up again and they responded vaguely while ignoring my complaints and request to escalate the issue due to the clear lack of customer service.

Do not eat here, and if you do, do not expect good service or high quality food.

Bloody brilliant - best sushi I’ve ever had.

Had a really great time, great service and the sushi was on point. Highly recommended.

Went for a birthday dinner and was treated like royalty. Service was 10/10 will definitely be returning

Great food, would recommended

Great food
Great ambience
Great service (although food can take longer than usual on busy nights)

5 stars from me

Brilliant Food, despite taking long worth the wait.
Valet parking available
I would definitely go again

Awesome food
Great service
Just hard to get a booking

authentic Japanese food, great atmosphere

To get a table is not that easy, but to eat on the sushi bar is another option, so you could see how chefs are preparing the food. Insainly tasty meals, not budget friendly, as it is a fine dining in Knightsbridge, just next to Bulgary hotel and 2 min walk from Harrods. Loved by celebrities and footballers, will charge you 15 % service charge, but will worth every single penny. And delicious food and immaculate service.

I love the food, really high quality but the nouce level...
Not even able to talk with people at my table.