Zuno Archives Reviews 

1,780
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the footwear features exceptional craftsmanship, premium materials, and an outstanding level of comfort for all day wear. Consumers also deeply appreciate the swift delivery service, noting that packages arrive promptly, are carefully handled, and fit perfectly right out of the box. However, some people mentioned that shipping times were occasionally much longer than expected or significantly delayed during transit. A few reviewers also noted occasional challenges with sizing adjustments, requiring returns or exchanges, along with minor product inconsistencies. Despite these delivery and sizing hurdles, buyers remain largely positive about their overall purchases.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the premium designs,... See more

Quality

People report positive experiences with quality, highlighting the great fit, comfortable materials, and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and orders... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the fast delivery and quick... See more

Service

Customers consistently note positive experiences with service, highlighting great support and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nordic online shoe store with good designs and premium quality. I bought the Brooks Derby Grained 'Walnut'shoes, really impressed by quality vs price. Nice grained cow leather oiled finished with met... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of Roy Boat Shoes last month, and have been wearing them every day since. Will definitely buy from them again. Comfort and quality is way above anything at the same price – even double.... See more

Rated 5 out of 5 stars

The carlo derby’s are beautiful to see, were delivered quickly and fit perfectly. Very comfortable footbed and heel material as well, no blisters (yet)!

Company replied

Rated 5 out of 5 stars

The construction quality of the Derby shoe is exceptional. And the incredible comfort. It exceeded all my expectations.

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(1,780)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Serious scam

Serious scam! I never received the product, yet they are still demanding payment from me. They also do not respond to any of my messages. People, be careful and stay away from this company!

July 3, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hi Jari,

We're sorry to read this, but we believe there may be a misunderstanding. We cannot find any order or customer matching the information provided in our system.

We certainly do not demand payment for orders that have not been delivered, and we always do our best to respond to customer inquiries as quickly as possible.

Please reach out to us directly with your order number or the email address used for your purchase, and we'll investigate this immediately and work to resolve the issue.

Best
The Zuno Team

Rated 1 out of 5 stars

This is a scam

This is a scam. Ordered trainers and nothing ten days later. No movement on my order. Scammers I have emailed numerous times and no reply SCAMMERS

May 25, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hello Ali,

We're sorry to hear about your experience. However, we believe there may be some confusion, as we do not sell trainers and have no record of an order matching your description.

If you believe this review was intended for us, please contact us with further details and we'll be happy to investigate.

Kind regards,
The Zuno Archives Team

Rated 5 out of 5 stars

Most comfortable Loafer i've ever Tried

I’ve tried five pairs of loafers, including Solovair, Dr. Martens, G.H. Bass, and others, and I have to say the Marly loafers are by far the most comfortable I’ve ever worn. I’ve had them for two days now and haven’t gotten a single blister, which I usually do with new shoes.

The only small thing I’d nitpick is that on one shoe, the inside leather doesn’t fully connect at one point. I noticed it immediately when I got them. That said, I don’t feel it while wearing them, and it doesn’t really bother me, but I’d be lying if I said it doesn’t cross my mind sometimes when Im wearing them. I still think they fit well, look great, and are extremely comfortable, and I’ll probably continue buying them.

May 8, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hi Victor

We’re delighted to hear that our loafers have been the most comfortable pair you’ve tried, especially from day one.

We also appreciate your feedback regarding the interior leather finishing. While we’re glad it hasn’t affected the comfort or fit, we will share your comments with our production team as part of our ongoing focus on quality and craftsmanship.

Thank you again for your support - we truly appreciate it and look forward to serving you again in the future.

Best
The Zuno Archives Team

Rated 1 out of 5 stars

SCAM sell cheap knock off sneakers from…

SCAM sell cheap knock off sneakers from China with horrendous smell. Don’t buy

March 3, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hello Olaf,

We're sorry to read this, but we believe there may be some confusion here. Zuno Archives does not sell sneakers - our shoes are leather styles handmade in Portugal - and we have no record of an order matching your description in our system.

If you believe this review was intended for us, please contact us with your order number or the email address used, and we'll be happy to look into it.

Kind regards,
Victor
Zuno Archives

Rated 3 out of 5 stars

Had I read the reviews I wouldn't have…

Had I read the reviews I wouldn't have bought theses sneakers from this place. I didn't get a second pair of shoes laces with my new balance 9060s and the shipping was ridiculously long. I love the sneakers however the shipping process made me not want to be a returning customer.

March 13, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hi Andreana,

Thank you for taking the time to leave a review. We're sorry to hear about your experience - however, we believe there may be some confusion.

We've looked through our system and are unable to find any order associated with your name. We also want to clarify that Zuno Archives is an independent footwear brand - we only carry our own designs and do not sell New Balance products.

It's possible this review was intended for a different store. We'd encourage you to reach out to the retailer you purchased from directly so they can assist you.

If you have any questions or think we can help in any way, don't hesitate to reach out to us.

Warm regards,
The Zuno Archives Team

Rated 1 out of 5 stars

DO NOT BUY FROM FAKE STORE

DO NOT BUY FROM FAKE STORE. Cheap knock offs from China with cheap material and ill fitting improper size. Don’t waste your money.

March 3, 2026
Unprompted review
Zuno Archives logo

Reply from Zuno Archives

Hello,

We're sorry to read this, but we believe there may be some confusion here.

Zuno Archives designs its footwear in Copenhagen and has it handmade in Portugal — we don't source from China, and we only sell our own leather styles. We have also gone through our system and cannot find an order matching this review.

If you have ordered from us, please send your order number or the email address used to info@zunoarchives.com and we'll look into it right away. Otherwise, we'd kindly ask you to check which store you actually ordered from, so your feedback reaches them instead.

Kind regards,
Victor — Zuno Archives

Rated 5 out of 5 stars

Very professionel

Very professionel. They informed me all the time what is happening with My order and made sure that I Got it. Really good👍👍

February 11, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Berit,

Thank you so much for your kind words! We’re really happy to hear that you felt well informed throughout the process and that everything arrived safely 😊

We truly appreciate your support and hope to serve you again soon!

Best regards,
The Zuno Archives Team

Rated 5 out of 5 stars

Great product

Great product, decent price, fast delivery and great customer service.

February 11, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Mischa,

Thank you so much for your great review! We’re delighted to hear that you’re happy with the product, pricing, delivery, and our customer service 😊

Your support truly means a lot to us, and we look forward to serving you again soon!

Best regards,
The Zuno Archives Team

Rated 5 out of 5 stars

Simply perfect

The construction quality of the Derby shoe is exceptional. And the incredible comfort. It exceeded all my expectations.

February 11, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Alejandro,

Thank you so much for your amazing feedback! We’re thrilled to hear that the quality and comfort of your Derby shoes exceeded your expectations 😊

We truly appreciate your support and hope you enjoy wearing them for years to come!

Best regards,
The Zuno Archives Team

Rated 3 out of 5 stars

Delivery time said 2-4 days

Delivery time said 2-4 days, took 13 days in the end.
The shoes are nice though.

February 11, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Henri,

Thank you for taking the time to share your feedback.

We’re really glad to hear that you like the shoes 😊 That means a lot to us!

Regarding the delivery time, the 2–4 day timeframe applies to in-stock items only. The pair you ordered was a pre-order item, which requires additional processing time before dispatch. This is noted on the product page, but we completely understand how the difference in delivery time can be frustrating.

We truly appreciate your patience and your honest feedback, and we’re always working to make our shipping information even clearer and more transparent.

Thank you again for your support!

Best regards,
The Zuno Archives Team

Rated 5 out of 5 stars

Great shoses

Great shoses! And great customer service!

January 23, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Aleksa

Thanks for sharing your feedback - we are happy to hear that you are happy with your next shoes :-)

Best regards
The Zuno Archives Team

Rated 2 out of 5 stars

US delivery was delayed and customer…

US delivery was delayed and customer service channels were slow to respond.

January 15, 2026
Zuno Archives logo

Reply from Zuno Archives

Hi Mitch

Thank you for taking the time to share your experience. We’re really sorry to hear that your US delivery was delayed and that our customer service response wasn’t as quick as it should have been. That’s not the standard we aim for.

International deliveries can occasionally be impacted by carrier delays, but we understand how frustrating that is, and we’re actively working to improve both our shipping timelines and response times. If you’re still waiting on a resolution, please reach out to us again with your order details and we’ll be happy to help.

Best regards
The Zuno Team

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