Zzoomm Full Fibre broadband Reviews 7,693

Been out of contract since August 2025 and kept meaning to call but forgetting and paying a very high price being out of contract. Got connected to Rachael who was lovely and very accommodating and got us a great deal for a further 24 months contract. Thank you for your help Rachael! ☺️

Nothing but problems since January.
Went with the faster service and its not somehow worse.
Wouldn't recommend.

Called today and Mary was really helpful, reconnected my services and could not do enough for me thank you Mary

Great installation on 15 May. Engineers very polite and efficient. V happy with the new broadband service. Spoke to customer services on Thursday regarding adding my old landline to the contract and the young lady was helpful. Did not catch her name but based Oxford? Called again today and put through to Riz who arranged the add-on. Again- very helpful and polite.

Tamayra gave me knowlegable technical support with patience and cheerfulness. Much appreciated.

Carole
5.6.26

Great customer service. Sorted problem with engineer and turned up a couple of hours later

I've been a very happy and satisfied Zzoomm customer on their Fibre 200 plan since April 2023 and have nothing but praise on their reliable and strong service delivery and performance!

Ellie was really patient and most helpful.
Talked me through the process of connecting wi-fi booster to router.

Installation was reasonably quick.
Then I had a problem logging into the new router. The log in page says to enter the last 6 digits of the serial number when in fact it wanted the full 8 characters of the password at the bottom of the router.

Such a simple issue I couldn't figure out but Joy from the Customer Care Team immediately identified the issue and I was able to get in.

Thanks!

Following a power cut of 8 hours our WiFi was down. I called Zzoomm and unfortunately took option 4 - customer care. Following some very basic checks the call was to be escalated to tech support and I would receive a call within 24 hrs. I explained the urgency of the problem, house alarm etc but it was not possible to transfer me to tech support !!
As we were about to leave for France I followed the troubleshooting advice on your website. After connecting to GE LAN we achieved an internet connection but on returning to the 10 GE port the internet connection failed.
At this point I decided to contact tech support directly - still no call from them despite it being marked as urgent.
Spoke to Maria who understood the problem and sent some instructions (different to the website help) via email.
Following these instructions after 5 mins everything (including alarm etc) was back to normal 😃
In conclusion
Why was it not possible to transfer to tech support?
In future go directly to tech support - option 1

Great service from Mary sorted out my connection and billing query in no time

Khaled was very helpful and polite and helped resolve the issue I had so 5 star review for him.👏👏

My only issue is the length of time I had to wait to speak to someone, approx 40 mins on this occasion. I have experienced similar wait times in the past. So please Zzoomm increase your staffing levels.

I have had a contract since December 2024. The initial installation and connection went without a hitch and the service seemed to be good, with both stable connection and good inernet performance. However I had a problem with loss of signal on the evening of the 28th May. Unfortuntaly the helpline closed at 7pm and the disconection commenced after 7.30pm. The following day I completed the diagnostic tests etc and was advised it would be raised with their technical team. I recieved an email on the 30th May and was advised an engineer would attend on the Wednesday 3rd June between 8am and 12pm. Zzoomm state in their email that if the engineer attends and your not in they may charge you for the missed visit. Ironically the engineer artived at 2pm. I was without a service for 6 days. The problem was the fibre connection between the house and the telegraph pole, it was damaged and needed to be replaced. Once replaced the service was back to normal. I requested compensation, whilst it was offered i didnt think much of the offer as previous experience with another provider, Vodaphone, was much more generous. In terms of both loss of service and a missed appoinment. Having looked at Ofcoms website I can see why. Some ISP providers sign up to an automatic compensation scheme. Unfortunatley Zzoomm isnt one of them. I have a whitebox connected to the service and in the last month it registered 38 discoonections, most for a few seconds. Most disconnections were during the night ot early hours of the morning, which might due to maintinance being performed. Some were during the day, but these might be due the failing fibre optic connection. Hence my title to the review, a mixed bag. Initially good, but recent experience not so good.

I have been a local customer but the lack of service this past week is terrible.
I have been without broadband for 4 working days and they haven’t even investigated why yet. I have made 4 phone calls and had no call back.
The technical team have emailed me with only the online trouble shooting list from their website. Nothing from that works and they still will not send an engineer out to fix a service that isn’t working. Especially after their website says they did maintenance in my area the night it went off. Clearly something an engineer needs to fix.
Do not use this company if you need to work from home regular like me!

Mary was very understanding & listened to my concerns. I feel Mary has done her utmost to resolve the issue. I thoroughly recommend Mary for the service she provided. Thank you 😊.

Mary was very helpful and understanding. 5 stars for her help. Excellent service.

Signed up then wanted to cancel during cooling off period. Emailed Zzoomm to inform them, rather than acknowledging this I got a phonecall asking why and claiming (incorrectly) that I could only cancel verbally. Then got transferred to the "Loyalty Team" who left me on hold. For those interested, it is this sort of behaviour that made me change my mind about using Zzoomm.

Rooxane was very pleasant to talk to and was clear with what she was going to try so to resolve my issue with intermittent Internet connection, Rooxane quickly trouble shot the issue and also said that my issue would be monitored and to re contact the support team if the issue came back, very happy with the service provided by Rooxane..

The engineer was thorough and persistent, eventually had the issue resolved