UPDATE: the products arrived within 23 hours, as promised by customer support!!

ENG:
Had some issues delivering the order, after a short call to the support, we found a better (more expensive) yet similar product which was in stock, and they send it without extra charge as express delivery.

The wait for the support line was 20 min, with 6 persons in line, yet the call was short, precise and solved the issue. Absolutely worth the wait.

DA: Der var udfordringen med min bestilling, men efter en kort samtale med supporten, lykkedes det at finde et andet men tilsvarende produkt, blot bedre og lidt dyrere der var på lager. som de ville sende uden yderligere omkostninger.

Ventetiden var ca. 20 minutter, med 6 før mig i køen. Selve samtalen var kort, præcis og løste problemet, absolut ventetiden værd.