They dont deserve even ZERO STARS

I had been with them for years and everytime they created issues with reimbursement and now, when ELEMENTS got insolvent, they are not willing to reimburse me around 500 euros because they have just woken up form sleep after all these years and suddenly realized that the medicine that they always reimbursed till now is actually coming under a clause which is not even being used for the purposes mentioned in that clause.
I have sent doctor notes, all logical facts but the only answer I receive it - 'As mentioned in previous email, for those reasons, we will not reimburse'.
What the hell is wrong with this company and their people. They are just looting others and nothing else. My other dog is registered with Barmenia and I swear, not even once am I anxious whenever I go to vet. They have no hidden agenda like Panda and they dont wake up from sleep one day after years and announce such things. Waste of money, waste of trust. Horrible service. Save yourself from these scammers and please dont go to them for your own peace of mind. they are back stabbers who'd suddenly decide they wont reimburse a huge bill just because they can do so and make other's life living hell.