My pump(Grundfos STN-4.0 B) has started…
My pump(Grundfos STN-4.0 B) has started to cycle on/off. I had a plumber come to investigate and he said it isn't a leak anywhere so suggested I call Grundfos to get the valves changed as most likely the issue. I rang the Dublin number to check it in but have been told I have to go to the premises in Ballymount to get a quote but I need to bring the pump with me so they can see what the problem is. I asked for an email address or phone number but was told they don't have either. I asked if they had a phone in the building and was told NO. I want a quote to replace the 2 valves and asked for this before I remove the pump but was again told that I would have to bring the pump to the premises. Beggars belief how these guys are in business. Wish I had looked at Trust Pilot reviews before I bought this pump. Haven't seem a worse reputation.
Reply from Grundfos
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the difficulties you've encountered with our pump and the frustration caused by the service process.
At Grundfos, we strive to provide reliable products and responsive support, so it's disappointing to learn that your expectations were not met. We understand how inconvenient it is to be asked to bring the pump to our Ballymount premises without being offered alternative contact options. Please know that this feedback has been shared with our team to help improve how we communicate and support our customers. Can we please ask you to share your contact details with us, so we can call you directly from the head office? If you could please email it to me at mtelenga@grundfos.com, I will have my colleague contact you straight away. Many thanks, Maria