Worst customer services
Worst customer services, we have multiple pumps at our premises, but cannot get any meaningful help from Grundfos direct. A new pump is £2000, yet the service parts are £2200, total theft, yet they refuse to respond or help in any way whatsoever - avoid this company at all costs
August 12, 2025
Unprompted review
Reply from Grundfos
Hi Magdy. We're really sorry to hear about your experience, it’s certainly not the level of service we aim to provide. We’d like to understand more and see how we can help. Could you please message us your contact details? Please send to: uki@servicesupport.grundfos.com
Our team will look into it right away. Thank you for bringing this to our attention.
Kind regards, Helen