Bureaucratic nightmare
SOLOLIFT2 WC-3 Macerator pump stopped working within warranty. First of all, trying to find a number to call them on was a mission in of itself...when I did get through, I was told they need the part number and manufacture date...which is on the macerator, in the holiday let, with guests in...was told that they would need to send someone out...i just want a spare part, I'll fit it myself! It really shouldn't be so hard to provide customer service...
Reply from Grundfos
Hello, thank you for your feedback and we're really sorry to hear about your experience.
To ensure we provide the correct replacement part and uphold warranty standards, we do need the product's part number and manufacture date. These details help us identify the exact model and ensure compatibility, which is quite standard practice across the industry.
We appreciate that accessing the unit in your situation was difficult, and we’re sorry that made things more stressful. Our aim is always to support our customers as quickly and efficiently as possible, whether that’s through sending a technician or helping with self-installation. If you still need assistance, please don’t hesitate to reach out on 01525 850000 or by email grundfos-uk@sales.grundfos.com
We’re here to help.
Best regards,
Grundfos Customer Support Team