This company has charged me £231.00 to send someone out to investigate a faulty pump which is under warranty and after doing absolutely nothing apart from identifying that a pump seal had failed (which he assumed was caused by an underground pipe leak) he then advised they will need to order parts and speak to a manager to see if this falls outside warranty with no proof of any external leak at all.

We cancelled the return visit after deciding the pump was not worth the hassle causing more issues and used constant electricity from never turning off to avoid any further costs! To then be told the full £231.00 will be taken as the issue fell outside of warranty (no proof whatsoever of external leak) and the failed seal still broken with water coming out of pump....to top things off the site report shows that "customer was not present" to sign off the report when in fact I was there the entire time and have a video on my phone of the leak from failed seal.

I will be taking this further and simply.... looking at the other reviews one customer had 5 faults in a year, speaks volumes.

Don't ask me to reach out to your support email either because I already have and this was the response I got.