Excellent customerservice and great product with extras in the pack!
Good aftersale and troubleshooting!...ordered the seat for my wife's new bicycle..placing the order was absolutely no problem. But probably because of the holidays I didn't receive anymore info about the shipment (or at least not directly) reported it to customerservice got an immediate reaction from Lisa @ the customerservice and after looking in to my order everything started going uphill. The product came and the pack is awesomely packed in a closed bag with a lot of extra goodies (reflectors for your spokes...a tyre repair kit...and a raincover) it just didn't disappoint and their customer service is just on point...they are awesome and have awesome products period!
Reply from BikeHeroes
Dear John,
thank you very much for taking the time to share such detailed feedback. We’re sorry that there was some uncertainty regarding the shipment information, especially around the holiday period, and that this caused confusion at first.
We’re really happy to hear that our customer service was able to assist you quickly and that everything worked out well afterward. It’s great to know that the bicycle seat met your expectations and that you appreciated the packaging and the extras included in the set. Feedback like this means a lot to us.
Thank you for sharing your experience and for your kind words. We truly appreciate it.
Christina from BikeHeroes Team 🚴♂️🧡