Mrs Clare Gates

I purchased the winter berry wreath online which became damaged after exposure to poor weather within 2 weeks of purchase even though being sold as outside / inside option. Despite this, the retailer refused to offer a full refund and instead made successive offers of 25% and then 50% of the purchase price.

Product - poor but customer service has been abysmal, particularly the attempt to resolve the matter through partial refunds rather than addressing the issue properly.

Based on my experience, I would not recommend this retailer due to their handling of faulty or damaged goods and customer service.

Ordered 24 gem squash! Haven’t eaten these in forever and they were beautiful! Thanks to Savanna for prompt and careful delivery and beautiful quality produce. Honestly, they were as good as I remembered!

Is this company for real?!? Order placed nearly a month ago with no update and still waiting for some kind of communication! Do NOT buy from these jokers!

No plants, no communication and not sure where to go with this. Feeling pretty annoyed! Would be great if customer service could respond.

Ordered a Father’s Day hamper weeks ago, because silly me, I assumed Fortnum & Mason, with all their pomp and heritage, might actually be capable of delivering something on time. Turns out, I could’ve had better luck strapping a bow on a tin of beans and sending it via pigeon.

Still no hamper. Still no action. Still no clue from their customer service team, who appear to be operating from a different century — possibly the 18th. I suppose I should be grateful I wasn’t offered tea and sympathy by candlelight while they “look into it.”

If you’re after stress, disappointment, and a complete lack of accountability, look no further. F&M delivers, just not to you, and certainly not on time.

EDITED REPLY: Purchased Edith bathroom light which clearly had a manufacturing fault. Reported to company and suggestion was to see if I could bend the light back into shape. That’ll be a ‘no’.
Response and Evri label provided 28.11.24 AFTER review and after chasing emails

Have used VP a few times over past couple of years and have had a great experience each time. Website is excellent, ordering is easy and tracking of items is simple enough. If I have had any issues the process and customer service has been excellent. So all in all customer experience has been pretty great!

Superb company, really responsive, helpful and most importantly, creating a beautiful product.

Product is superb but customer service from start to finish has been outstanding! Thanks to Gemma for super quick response to my question and to Sam and Will for delivering my sideboard. Honestly, what a great company to deal with!

Beautiful quality door, great value and superb service from start to finish. Absolutely delighted!

Great products but more importantly, amazing service! Steve and Aaron went above and beyond! Super quick and efficient and did a really good job. Thank you.

Just Wow and not in a good way!
So I receive a tatty box with a pair of worn boots and wrong size. Email Office with photos, correctly return them, have to chase them for refund and still waiting. They are awful!!!

Regular and accurate communication. Knows where we live which is always a plus and a great delivery person! Thank you.

I can not begin to tell you how angry I am with these jokers! Paying for installation of dishwasher then being told it’s the wrong one, then buying another one and being told to buy another one! These are delivery drivers not technical experts!

Scammers with a capital 'S'!
Absolutely disgraceful company, avoid at all costs. Have removed all ability to sensibly communicate with them. Unable to cancel or change. AWFUL, AWFUL, AWFUL!!!

Beautiful camel trousers, soft fabric, excellent cut and look incredibly elegant. Love them.

Oh dear, what a dismal experience. Inability to receive an order and process on time. Customer service is a car crash but marks out of ten for being able to send customers into orbit from sheer frustration in trying to resolve costly mistakes.

First time we have ever used a hot-tub. Hired for a week and used by 12, 30 year old ladies celebrating a birthday and my goodness the hot-tub was used! It was a new product, fantastic quality, great service and spot on with delivery and guidance.

When no issues with goods be that delivery or quality then BrandAlley are great value. Concern around BrandAlley's business practice on not reimbursing a customer until they've dealt with the supplier. What they forget is that our relationship is with BrandAlley and NOT the supplier. This becomes very frustrating. Still waiting for over £200 refund for non delivery of a lamp which has now left a really bad taste in my mouth in my trust for this company.

Great value, prompt delivery and no issues whatsoever! Always makes for a 5 star rating, in my book.