My experience with boots gets worse
My experience with boots gets worse. I got sent the wrong order-my order was £80 and i was sent a £20 toothbrush. My order was Christmas presents and they're telling me that there has to be a 14 day investigation - Christmas is in 14 days and as i bought my items on black Friday i can't just go and re buy them as the price is different and its a lot of money to loose at Christmas time. All i keep getting told is 'sorry for the inconvenience' I just want my order i'm £80 down with no items 2 weeks away from Christmas. We can't just be going to spend another £100+ because someone at boots can't read which items go to which address. I was also told i can't escalate this issue so Boots have literally took my money and that's that? Boots make mistakes and never try to rectify it, they want the consumer to do all the leg work.
Reply from Boots
Hi Jessica,
At Boots, we strive to provide excellent service and care for our customers, and we’re sorry to hear that we didn’t meet your expectations this time. Your feedback is invaluable to us and helps us improve.
For the quickest and easiest way to get in touch, please visit our contact us page and use the webform. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers. You can also reach us via our social media channels on Facebook - Boots UK, X @BootsHelp, and Instagram @bootsuk.
Thank you for bringing this to our attention.
Thanks,
Customer Care Team
Boots
