United Kingdom
Review of AT Models
Happy to take your money for an inferior quality product that looses steering after very little use an only 5 month old. Told warranty only 3 months. Laughable if the item is of inferior quality. Raj seems to be the one who has delt with the people in all the negative reviews. Will not use again. Am in contact credit card company to dispute the payment.
Don't buy from AT models.
Review of FunBikes
sell faulty product and when contacted send emails saying you need to proved prove faulty goods. product sent back with no refund issued. The most DIFFICULT company to deal with in the world. PLEASE DO NOT BUY FROM THIS COMPANY.
Over a few weeks I was instructed to take the tractor apart and check the wiring and switches, I told your ever so not helpful tech team I was happy to fit the two new parts I suspected to be faulty to receive another email saying I had never proved I had checked what they had told me. I sent a video right at the start as requested showing the fault. The item was faulty as shown in the video. Maybe some customer service training may help with running your business. To this day I have had no call back from the tech team.
Have bought a similar product from riiroo who's customer service has been great.
Reply from FunBikes
Hi,
We want to help understand your issue, but we cannot confirm your account details from your review name.
Depending upon the issue, the use and the age of the product, an agent may ask for a photo or video of the item to help diagnose the problem and understand how we can help.
We can assure you we are not being purposely difficult. This request is not about customers proving an item is faulty but about understanding the fault and how best to resolve the issue and advice.
Our agents will accept a return, but if the item is used and is not faulty, or user error is the cause, then this does cause complications with the refund and is the reason we investigate the return initially.
If you have returned an item and a refund has not been received, then it is likely our team have been trying to contact you to discuss the problem, and you will need to contact 01664 498640 and talk to customer services to resolve the issue.
Our apologies for the inconvenience, and thank you for your patience.
Best regards
The FunBIkes Team.
Review of Power Tools UK
Very good service. Items arrived quicker than I expected and kept informed with tracking number and messages. Will use again and tell all my workmates about this great company.
