Shan

My parcel was delivered today (Saturday 28/02/26) to the wrong address. Fortunately, the gentleman who received it kindly brought it to my home. He informed me that the delivery driver had thrown the parcel over his gate during heavy rain. Luckily, he was at home and able to retrieve it before it was damaged. He then noticed it was addressed to me and very kindly drove it to my house.

This level of service is completely unacceptable. Delivering to the wrong address and throwing parcels over gates in poor weather is unprofessional and careless.
I expect this matter to be addressed and the driver to be spoken to regarding proper delivery procedures. Based on this experience, I am very disappointed with the service provided by DPD and will reconsider using your company in the future. Customers, please be aware before choosing this service!

Marisa’s customer service has been truly top-notch. It’s not often that I experience such a high level of care and professionalism. Thank you, Marisa, and thank you Dibor for the opportunity to purchase such gorgeous, unique and stunning products.

I would highly recommend this company, not only for their high-quality products, but also for their incredibly efficient and thoughtful customer service from people like Marisa.

Thank you once again, Marisa… you’ve been an absolute star ✨⭐✨

I paid in full for a couple of items from this online retailer, Tulip Interiors, and on neither occasion were the goods supplied. Only after repeatedly chasing a representative named 'Patrick' over several weeks during which I was repeatedly assured that "your order will be with you soon" did it become apparent that the orders were not going to be fulfilled.

Tulip Interiors continues to advertise and accept full payment for products that appear to be out of stock or discontinued. Such items should not be listed as available for purchase. Allowing consumers to place orders and pay in full for goods that cannot be supplied raises serious concerns regarding compliance with UK consumer protection legislation, including obligations under the Consumer Rights Act 2015 to deliver goods within a reasonable timeframe and to ensure that goods offered for sale are as described and genuinely available.

Furthermore, the provision of repeated assurances without delivery, coupled with the continued acceptance of payment for unavailable goods, may amount to a misleading commercial practice under the Consumer Protection from Unfair Trading Regulations 2008.

This conduct is wholly unacceptable, demonstrates a disregard for consumer rights, and reflects extremely poor and concerning trading practices. I would strongly caution other consumers before purchasing from this business!

Absolutely gorgeous, high-quality products from Lights4fun! I’ve purchased a few items from this lovely shop and every single one has been beautiful. Shop with total confidence with this online shop. Highly recommended! 👌✨

Absolutely stunning, high-quality products from Dibor! I've purchased many items from this gorgeous shop and every single one has been absolutely beautiful and great quality. I shop with total confidence every time and am always delighted. Couldn’t recommend them highly enough!👌✨

The reason I have given one star is because of the attitude of the customer service agent Catherine on 11/03/25. The moment she picked up the call it was obvious that she couldn't be bothered with the call. Perhaps, this customer service agent should be given training to be courteous on the phone to customers.

It goes without saying that friendliness and a cheerful attitude are important aspects of having a pleasant, professional phone call. Customers would appreciate talking to kind, positive people. In a professional setting, the tone and demeanor over the phone reflect the image of the company as a whole but unfortunately, the customer service agent's terrible attitude wasn't a positive outlook for Cover My.

Delivery was a bit delayed but this was communicated to me via email. The products are great and they arrived well packaged. This is my third purchase from Pretty Little Home...I will be back again for the fourth time 😊

After searching high and low for car insurance for my Lotus Emira Turbocharged I4, Admiral was able to provided me with the most competitive quote. Sarah the Customer Service Agent who dealt with me on the phone was efficient and most helpful. She was able to respond to my questions and queries in a professional and courteous manner. Thank you, Sarah 😊 Without hesitation, I would recommend Admiral for good value and competitive car insurance especially for high performance cars when other insurance companies were quoting astronomical and ridiculous prices.

The "Large Grey Apple & Pear Set" is gorgeous. This was a gift for a friend and she absolutely loved it. This is my second purchase with Pretty Little Home and I love their products. The delivery was fast too 😊

Large silver pearlescent apple & pear set looks absolutely fab on my breakfast bar. Love this product it's simply gorgeous! I will without reservation buy from Pretty Little Home again 💗

I purchased the Voronoi II Linear Triple Pendant for my breakfast bar and I absolutely love it! The bulbs stand out and it’s a beautiful masterpiece in my kitchen! Although, the packaging was very good, the element in one of the bulbs wasn’t working. Claire Wilson in Customer Support was great. She sent me another bulb immediately (Thank you, Claire!). In summary the product is classy, great customer support, delivery was fast and I love my Voronoi II Linear Triple Pendant – I’m glad I bought it. What more can you ask for!

Cover My is excellent value for money. My household has four cars all with Cover My... Thank you for keeping the prices affordable 🙂 Without hesitation I will recommend Cover My breakdown cover.

Excellent customer service and good value for money.

Amazing call-out service provided by CoverMy.co.uk. From start to finish one of the fastest call-outs I've ever had. From the call handler who answered my initial call to the mechanic who got my car started was brilliant. Customer Services called to check if everything was sorted at the end of the process was also great. Excellent value for money. Without hesitation I will definitely recommend CoverMy.co.uk

I received excellent service from Neil at Tiffany Lighting Direct. Neil was extremely helpful, friendly and honest. I will definitely purchase from Tiffany Lighting Direct again and would unreservedly recommend them to anyone seeking to purchase Tiffany Lighting. Thank you, Neil, for your exceptional service.

First purchase from Castlegatelights and I am very pleased indeed. Good value for money, great service, item was well packaged and a speedy, well-informed delivery. Will definitely recommend to friends and family. Thank you.

I bought 5 Ivory Battery Real Wax Authentic Flame LED Candles, 10cm. The candles are beautiful and they look like real wax candles. Excellent service – Thank you.