They hold on to your money !!!
I was on Direct Debit with So Energy, with different winter and summer debits, up until March when I decided to switch because they were no longer competitive.
The switch was activated on 18/03/21, and effective on 04/04/21 – my last day with So Energy on 03/04/21.
They had let my account build up credit – no surprise there. They took the last winter DD on 15/03/21.
At the time of closing, the credit equated to 95 days. That’s pretty fortunate for them, maybe even greedy?
But just to take maximum advantage of the situation, and my bank account, on 14/04/21, 11 days after they are no longer my supplier, they take another payment!!!
Now, remember they advise you to leave the DD open so that they can easily make any refund directly into your account, so you do.
This now equates to 125 days.
When the final refund arrives, on 24/05/21, it equates to 130 days, and it took 51 days to arrive.
Now that is stretching it to the ridiculous. Actually, it is stretching everything to their statutory limits before they have to pay automatic compensation.
June 9, 2021
Unprompted review