JA
Jayne
United Kingdom
Reviews
Review of Dibor
Review of Debenhams
Terrible refund service
Terrible refund service, I had an email weeks ago to say my refund had been processed but still haven’t received the funds. Avoid!!
April 22, 2025
Unprompted review
Reply from Debenhams
Hello Jayne
Thank you for taking the time to leave a review on your recent experience.
Your refund should have now been processed. If for any reason you feel this still isn’t the case for you, please reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.
Thank you
-Stacy
Review of Pets at Home
Excellent customer service from Leonie…
Excellent customer service from Leonie P
Very fast resolution to my query.
January 8, 2025
Unprompted review
Reply from Pets at Home
Hello Jayne. Thank you so much for taking the time to leave us your review. I'm so pleased to hear how happy you are with the service from our colleague Leoni! Thank you so much for shopping with us! Best wishes, Steph.
Review of Medivet
Lovely vet Viv and fab receptionist
Lovely vet Viv and fab receptionist. Very helpful.
February 2, 2024
Unprompted review
Review of OnBuy.com
Such a brilliant website
Such a brilliant website. I’ve ordered quite a few things recently after discovering them. Usually free delivery and so much less expensive than other websites.
December 11, 2023
Review of Feel
Price hike!!
I have a subscription for the multivitamins and have been using them for a couple of years with no problem. My latest payment has just been taken and the price has gone up massively, £11.95 to £16.95! No email or anything on the website with a warning or information of any kind. Very sneaky and poor customer service.
June 16, 2023
Unprompted review
Reply from Feel
Hello Jayne, Thanks for taking the time to leave a review. We are sorry you feel this way.
Thank you for bringing to our attention your concern regarding the recent increase in your multivitamin subscription. We understand how disappointing and frustrating it must be for you to receive such news, especially during these uncertain times, we do apologise for any inconvenience caused by the price increase
We have sent an email at the end of April communicating the price increase and the reason behind it but we would like to apologise if you have not received this email.
We appreciate your understanding of the cost pressures we have faced. Our team has been working tirelessly to ensure that we continue to provide high-quality products to our customers while keeping prices as affordable as possible.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding.
If you need any support in this matter please do not hesitate to contact our Support Team at hello@wearefeel.com.
Nicole
Review of Omaze
A great cause.
Although I haven’t won anything yet, it’s so easy to enter, the prizes are amazing and you’re giving to charity. What’s not to love.
December 26, 2022
Review of boohoo
Brilliantl customer service
Brilliantl customer service today from Jayne Y. Solved my query in a matter of minutes. Well done!
June 2, 2022
Unprompted review
Reply from boohoo
Hi Jayne, hope you are well.
It is wonderful to hear the customer service you have received has been brilliant, especially form Jayne Y. Who solved your query in a matter a minutes. Thank you so much for taking the time and leaving this review, it really means a lot. I will be sure to pass your lovely words onto Jayne Y for you.
Take care and stay safe – Lindsay
Review of THE OUTNET
Awful customer services.
Absolutely terrible customer service and returns process. My return is stuck at Uk customs even though I filled out the correct paperwork (x3 copies on the front of the parcel).The tracking says UPS have contacted The Outnet but it’s still sitting there so they obviously haven’t responded. After reading the reviews it seems the only way I will be able to get a refund is to open a case with PayPal. Please think carefully before using this company as returning anything is a nightmare. Such a shame as they used to be a reputable company but they have now lost me as a customer.
April 11, 2022
Unprompted review
Reply from THE OUTNET
Hi Jayne,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear your recent experience has been less than desirable.
It appears that this matter is currently being looked into, however if you need anything else please send an email to feedback@theoutnet.com
Best regards,
The OUTNET Team
Review of Au Vodka
Damaged
The bottle arrived damaged. The label on the front was peeling off. Not great as this was a gift for my sister and it just looked shabby.
March 6, 2022
Reply from Au Vodka
We are so sorry to hear this. We would like the opportunity to investigate your feedback further. Please can you email us at customerservices@auvodka.co.uk . We will work with you to resolve any issues as quickly as possible.
Review of Flannels
Awful customer service!!
Awful customer service! I ordered a pair of trainers at the beginning of November and they never arrived. I contacted customer services to be told I had to wait 28 days for an investigation to take place?! I’m now on day 30 and just keep getting emails saying they are having technical difficulties and to try again in a few hours.
I’m now over £90 out of pocket and this was a Christmas present for my daughter. Awful company, avoid. Very stressful and upsetting as this is a lot of money to me.
December 15, 2021
Unprompted review
Reply from Flannels
Hello Jayne,
Thank you for taking the time to leave us a review!
I'm sincerely sorry to hear that you've had a negative shopping experience with us and you've received no update from your investigation.
For further assistance could you please email us at onlinereviews@jdplc.com with the reference #10019812 as the subject. Also please include your full name, order number, email and billing address including postcode.
Kind Regards,
Jasmine,
Tessuti Online Review Team.
Review of Flannels
Missing order
I never received my item and no refund has been issued yet. It apparently takes a month for this to be looked into, meanwhile I have no goods and I’m out of pocket by nearly £100.
November 23, 2021
Reply from Flannels
Hi Jayne,
Thank you for your review.
I am sorry to hear that you have yet to receive your order!
So we can assist you further, please send the details to us at, onlinereviews@jdplc.com along with the reference number, #18075494 in the subject.
Many Thanks,
Shauna
Tessuti Online Review Team
Review of Flannels
Great website
Great website with good choice of higher end products. Being able to pay with Clearpay was great. I haven’t received my order yet as only placed it a couple of days ago, but it was dispatched quickly.
October 26, 2021
Unprompted review
Reply from Flannels
Hi Jayne,
Thank you for your great review.
It's great to hear that you love our website and products and that you find it convenient to pay with Clear Pay.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind regards,
Lewis,
TESSUTI Online Review Team.
Review of Very
I haven’t received my order
I haven’t received my order. I phoned customer services days ago and they said they would look into it but as yet I’ve heard nothing.
September 27, 2021
Unprompted review
Reply from Very
Hi Jayne.
I'm sorry to hear this.
We’d like the opportunity to chat with you about this and see if we can make things right. In a moment, you’ll receive a notification from ourselves asking for your details, including telephone number and account number. If you could confirm these for us, a member of the team will be in touch as soon as they can.
Thanks
Kimberley