Want to see if I can buy spare plug to…
Want to see if I can buy spare plug to fit there Alpha 2 auto detect .tried filling out their form on website which said failed try later,an hour of trying I gave up found phone no for head office after ringing and pressing relevant buttons was told info available on web site Good bye.
Correct I will not not be back for your products
Peter F
Reply from Grundfos
Hi Peter,
Thank you for your feedback.
We are sorry to hear about your experience, it is not the level of service we aim to provide. We would like to understand more and see how we can help; you are welcome to call at (+44) 1525 85 00 00.
We’d also like to clarify that the spare plug you are referring to is not a Grundfos-manufactured product. While we aim to support all users of our pumps, accessories not made by Grundfos may not be listed or supported through our standard channels. Nonetheless, your experience has been shared with our support team so we can improve how we assist customers in similar situations.
Thank you very much.
Kind regards, Amalie
