United Kingdom
Review of Hobbs
This is a follow up to my last review. I can now report that Evri has completely lost my Hobbs order. I CANNOT get through to Hobbs customer service and have not had a follow up email to explain that I will be getting a refund. I would like to know whether the Hobbs reply to my first review is an AI response.
This whole experience has been completely unacceptable. Hobbs needs to overhaul its customer services and change couriers.
Review of Hobbs
Why oh why is a high end company like Hobbs using a shoddy completely unreliable courier like Evri? Also the Hobbs customer service is appalling. It is virtually impossible to get through to a human being. I have totally gone off ordering from Hobbs. My order will not appear in time for me and so I will be asking for a refund and some sort of compensation. Then Hobbs asks me to fill in a review of my order which is impossible considering I haven’t even received it!!!!!
Reply from Hobbs
Hello there,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially when you were relying on your order to arrive on time. We sincerely apologise for the delivery issues with Evri and for the difficulty you experienced when trying to reach our customer service team, this is not the standard we aim to provide.
We appreciate your feedback regarding our courier services and customer support, and we will be passing your comments on to the relevant teams as they are invaluable in helping us improve. We also apologise for the automated review request being sent before your order had arrived; we understand how disappointing that must have felt.
Please contact our customer service team directly with your order details so we can look into your refund request and discuss this further with you. Thank you for taking the time to share your experience, and we truly regret that it has left you feeling disappointed with Hobbs.
-Hobbs Customer Care.
Review of Swoop Patagonia
Wow. Patagonia Camp surpassed all expectations! The yurts were really comfortable. The dining service is impeccable. The staff are incredibly friendly and helpful. The location is brilliant even though you must drive into the park each day for most of the hiking. There are some lovely trails around the camp.
The guides brought every single hike that we did to life. They were enthusiastic, knowledgeable and fun. A real asset for Patagonia Camp. I would love to return!!
The comfort and calm after a hard day hiking is perfect.
Review of Emma Mellor Handmade Rugs
Thank you for your advice and enthusiasm when deciding whether to buy one of your gorgeous rugs. The process was seamless from buying my rug to receiving it. Also the rug is a really quality and an interesting design.
Reply from Emma Mellor Handmade Rugs
Dear Fiona, thank you so much for such kind words. I’ve only just seen this! Very much appreciate you taking the time to write such a lovely review. Em x
