Ordered some upgraded srings for my turbo timber , despatch was not tat speedy and then riyal mail delivered to a wrong address, AT models not much help in sorting the issue so had to get a refund from PayPal and reorder from another firm, that one turned up
The system on the whole is good but sadly let down by a completely useless solar charger for the outside camera , it will only charge the battery if the camera is not being used. So a complete waste of money
November 28, 2025
Unprompted review
Reply from SimpliSafe UK
Hi, thank you for sharing your feedback. We are sorry to hear about the frustration you have experienced with the solar charger for your outdoor camera. We completely understand how disappointing this must feel, especially when the rest of the system has been working well for you.
We have reached out to you via Trustpilot to request a bit more information so we can investigate this further. For clarity, the solar panel does require at least three hours of direct sunlight each day to provide effective charging, and it is designed to offer incremental top-ups rather than fully recharge the battery on its own. Heavy camera usage can sometimes outpace the steady charge the panel provides.
We also want to reassure you that we do have alternative options available to help maintain your camera’s battery, and we would be happy to discuss these with you.