Strongly Advise Against Buying Grundfos
I strongly advise people not to buy a Grundfos pump for their homes. We have had three pumps (3.0 bar twin) in the past three years in my mother's home - she is the only person living in the house, so the pump is not getting excessive use. Each time Grundfos comes to look at the broken pump, they replace it. However, we had two separate plumbers look at the pump and confirm that Grundfos is fitting a reconditioned pump and passing it off as a new pump. The service is also bad - with our latest issue, the pump completely stopped working, it took them a week to have someone look at it. The plumber replaced it and it immediately started leaking. We logged four tickets with Grundfos stressing the urgency given the leak was causing damage. It has now been nine business days, and still no call out to look at it. We asked Grundfos to take the pump out and issue a refund; they refused and said they would only replace it. We are based in Ireland and are being bounced between the UK and Ireland offices when reporting the issue. Each time we contact them, we are asked to log another ticket. Please do not make the same mistake as we did - buy another brand of water pump.
Reply from Grundfos
Thank you for taking the time to share your experience—we’re truly sorry to hear about the ongoing issues with your mother's pump and the frustration this has caused.
At Grundfos, we take product reliability and customer service seriously, so it's disappointing to hear that we’ve fallen short in this instance. While we don’t handle direct sales or installations, we absolutely want to ensure that our products perform as expected and that any issues are resolved promptly and professionally.
I’d like to help escalate this further. If you're willing, please send us a direct message at grundfos-uk@sales.grundfos.com with your case reference number and contact details so we can look into this with our service team and ensure the right people are following up.
Best wishes, Maria