We would just like to say, Luke was amazing! A methodical assessment, quickly identifying the issue and resolving in quick time. Clean and tidy work with no dramas to worry about after. We have... See more
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I had 2 visits altogether on successive days, and both men who came were friendly, polite and efficient. The main problem was fixed on the second visit - not cheap, but all the equipment was brought t... See more
Charlie was phenomenal. His assessed my bathroom tap situation really quickly. Since it needed to be replaced, he popped out to get the parts in a very speedy trip and then carried out the necessary w... See more
We had a problem with our washing machine draining. Luke came down and assisted with fixing the issue. A really nice gentleman, very respectful, polite and knowledgeable. A credit to your company. Wou... See more
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Company details
Written by the company
Welcome to 0800 Homefix your local handy tradespeople! Same day emergency repairs from your local experts. Covering Plumbing, Heating and Handyman Services at competitive prices our aim always is to build strong relationships with our customers built on good quality workmanship, reliability and fast response times! We offer a wide range of services including; service & maintenance boiler breakdowns & repairs competitive new boiler and central heating installation prices handyman services plumbing repairs We look forward to receiving your call. Yours Gratefully, 0800 Homefix 'Just call our name'
Contact info
First Floor Suite, Bridge House, 1 Brants Bridge, RG12 9BG, Bracknell, United Kingdom
- 0800 466 3349
- office@0800homefix.com
- 0800homefix.com
4.5
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Prompt and helpful.Professional.
April 21, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for sharing your experience with us!
Homefix - Rubbish service
Called out Homefix to send an engineer with the correct part (thermostat) to fix a faulty electric shower. I stressed to them on the initial call to only send the engineer when he could come with the thermostat to ensure that I only had to pay 1 call out charge for the repair. Unfortunately, they sent out an engineer without informing him about this requirement leaving me in the position where I now to pay the cost of 2 call-out charges when the job only required. No blame on Dean, the engineer, he was competent, efficient and friendly and correctly diagnosed that I needed a new thermostat! So to sum up, engineer Dean excellent, Homefix rubbish! I would strongly advise using someone else rather than this bunch of cowboys if you want a reasonably priced, efficient service.
April 20, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Ian,
We’re sorry to hear about your experience and the frustration caused.
While our initial visit is intended to diagnose the issue and confirm the exact parts required, we understand you had specifically requested this in advance and appreciate how disappointing it was not to have this aligned on the day. We’ll be reviewing this internally to improve how requirements are passed through to our engineers.
We’re pleased to hear Dean provided a professional service and correctly identified the issue, and we’ll be sure to pass your feedback on to him.
Thank you for your comments.
Kind Regards, 0800Homefix
Drainage
Luke fixed a drainage issue with my kitchen sink quickly and gave useful recommendations on how to improve some other issues. Very professional throughout.
April 21, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback! We’re glad Luke was able to resolve the issue quickly and provide helpful advice. We’ll be sure to pass this on to him.
Great experience with Homefix today
Great experience with Homefix today. Darren was right on time, very pleasant, helpful and professional. Happy with the finished result and will definitely recommend.
April 21, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your kind feedback! We’re pleased to hear Darren provided a professional service and that you’re happy with the result.
Be warned about 0800 Homefix Ltd…
Be warned about 0800 Homefix Ltd (operating as James Plumbing via mobile: 07893 979932). I was charged a staggering £346 just for an "investigation" by engineer Harry Ahmed, which involved identifying a seized 2-port valve—a 5-minute diagnostic.
After paying the massive investigation fee, I was hit with a further quote of £497 for a repair that local High Wycombe plumbers do for £150. The total cost would have been over £800 for a minor valve replacement. They use professional-looking "technical reports" and aggressive T&Cs to justify charging triple the fair market rate.
Another major red flag: they demand bank transfer or cash only, leaving you with zero buyer protection once they have your money. Do not be pressured by their "non-refundable" clauses or safety scare tactics. Check with a local independent engineer first and save yourself hundreds of pounds.
April 20, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear S Singh,
We’re sorry to hear you feel this way.
Our initial charge covers a full diagnostic visit, not just the time on site, and any further work is quoted separately based on the findings, materials, compliance, and overall scope. All customers are free to accept or decline any quoted work before proceeding.
We’d also like to clarify that we strictly do not accept cash payments. Payments are taken through approved methods in line with our terms, and we do not request or encourage cash transactions.
We appreciate your feedback and will take your comments on board.
Kind regards,
0800 HomeFix
Excellent service
Engineer arrived on time, was polite and explained everything clearly. Completed the service and parts replacement competently.
April 20, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback! We’re glad to hear everything was completed smoothly and clearly explained.
Positive experience, professional service
Thanks for the follow up.
The experience was very positive. Darren was a great engineer, professional, efficient, and easy to deal with.
Really appreciate the quality of service and the prompt response.
March 31, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your feedback! We’re pleased to hear Darren provided a great service—we’ll be sure to pass this on.
Reply from 0800 HomeFix Ltd
Thanks for taking the time to leave a review!
Charlie and Jack quickly responded to…
Charlie and Jack quickly responded to ceiling leak within 1hr of call. Professional, tidy and considerate of baby sleeping. Regular updates given during their investigations. Thank you.
April 17, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your lovely feedback! We’re glad Charlie and Jack could respond quickly and take care of everything while being mindful of your home. We’ll be sure to pass this on to them.
Excellent work carried out by lee and…
Excellent work carried out by lee and james ! Lee has done work for me before , so i was realy happy he came back to fit my boiler ! He always has a smile on his face , nothing is ever too much , and he always explains things to me which i realy appreciate .. lee and james are a credit to your company, im a very happy customer , and i would strongly recommend you to family and freinds …
April 16, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for your kind feedback! We’re really pleased to hear you were happy with Lee and James’ work. We’ll be sure to pass this on to them.
Efficient service
Very helpful, quick and efficient service from Darren and good communication from the team at all stages
April 16, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks a lot for your amazing feedback!
Great job!
0800 HomeFix dealt with my issue brilliantly. Simon did a great job. Polite and experienced. Would recommend !
April 16, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thank you for the great feedback—we’re pleased to hear Simon handled everything so well.
Lee did an exceptional job of resolving…
Lee did an exceptional job of resolving an issue that British Gas couldn't in two visits. I now have hot water in both my basin and kitchen sinks and a hot shower to look forward to! I will definitely use Homefix again. Thank you for the efficient, friendly and honest service.
April 15, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
We really appreciate you sharing this—fantastic to hear Lee was able to sort the issue when others couldn’t. Enjoy the hot water, and thanks for choosing Homefix—we’re glad you were happy with the friendly and straightforward service.
Dean was very professional
Dean was very professional, explained all the options, very polite, swift and tidy. He identified the problem and all the information about what needed to be done and a breakdown of the quote was emailed quickly, so that I could forward it to the insurance company.
April 13, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
We really appreciate you taking the time to leave this review. It’s great to hear Dean was thorough, respectful, and made everything easy to understand.
We’re also pleased the issue was diagnosed quickly and that the quote was provided without delay, making things smoother for your insurance process.
Fast and efficient
Response to initial request was very fast from office staff. Charlie was friendly and did a great job, fast and efficient and explained what he was doing. Initial rate was competitive, but the additional work was a bit pricey for what it was.
April 15, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback—we’re glad Charlie delivered friendly, efficient service and kept you informed.
We appreciate your comments on pricing and will take this on board to improve how we communicate additional costs.
In response to my review o800 Homefix…
In response to my review 0800 Homefix Ltd they said that couldn’t forward the report to me because I gave them the wrong email address. 0800 Homefix ltd forwarded the first invoice for over £144 to me via email. I called the company Thursday and Friday requesting the report and at no point they mentioned incorrect email. It was only when I asked for my money back that they said I gave them the wrong email. They weren’t interested in anything apart from money and over inflating price for a straight forward job.
April 13, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
We’re sorry to hear you remain dissatisfied with your experience. We would like to clarify the full sequence of events based on our records.
An engineer attended your property and carried out a full assessment of the leaking kitchen tap. During the visit, the tap was inspected, isolated, and partially dismantled to identify the fault. It was found that the internal hot cartridge had seized, meaning a safe and reliable repair could not be completed on site. As a result, a recommendation was made to replace the tap and install isolation valves. A quotation was issued based on these findings.
Following the visit, a job report was generated and sent to the email address provided on the booking. When it became apparent there was an issue with receipt, we requested confirmation of the correct email details and resent the report accordingly. We understand you state you have not successfully received it.
We also attempted to contact you by telephone today to discuss your concerns directly, however we were unable to discuss the issue at that time.
As there are multiple outstanding concerns regarding both communication and the report itself, this matter cannot be fully resolved through review responses alone. We would therefore ask that you contact our office directly so we can review the complete job file, correspondence history, and ensure the report is received and any remaining issues are properly resolved.
We are ready to assist as soon as we are able to speak with you directly.
Homefix’s same day service is great
Homefix’s same day service is great, with a speedy response to my request on Checkatrade Dean from Homefix quickly sorted out a toilet blockage and related leak and also gave me good advice on possible future work. Great service and clear communication, many thanks!
April 14, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! Great to hear our same-day service and quick response through Checkatrade worked well for you. Pleased Dean was able to sort the blockage and leak promptly and provide helpful advice for the future. We really appreciate it!
Lee & James did a cracking job
Lee & James did a cracking job - thank you
April 14, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Thanks for your feedback! We really appreciate it!
Excellent service
This was a last-minute call out to detach a waste disposal unit for access reasons. The company was super responsive and professional. Gave me reliable pricing information. The plumber was John Mills - excellent all round. Professional, diligent, efficient and friendly. Highly recommended.
April 8, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Appreciate your feedback! Pleased to hear we could help at short notice and that John Mills provided efficient, professional service while keeping things clear and friendly throughout. Thanks for the recommendation!
Misleading charges and a really upsetting experience
I’m very disappointed with Homefix. I explained clearly during the booking call that a plumber had already tried everything and that machinery would be needed. I asked directly whether the engineer would come with the right equipment. I was quoted £120 for the first hour, and not once was I told there would be an extra £385 + VAT machinery charge.
When the engineer arrived, he confirmed exactly what I had said — machinery was required — and only then told me the extra cost. By that point, it was hours before our festival, and I felt completely stuck.
I was also never told that payment had to be made upfront, which left my wife suddenly pressured into paying on the spot. She was extremely upset by how the call was handled, and even the engineer apologised for how she had been spoken to.
When I raised all of this with the company, they dismissed the concerns and took no responsibility for failing to disclose the charges or the upfront payment requirement. The whole experience has been stressful and very upsetting, and I expected far better transparency and basic understanding.
April 14, 2026
Unprompted review
Reply from 0800 HomeFix Ltd
Dear Anton,
We’re sorry to read that you feel this way and that the experience was upsetting for you and your wife.
As outlined in our previous correspondence, the initial booking covered a first-hour assessment. Any further work identified beyond that — including the use of specialist machinery — falls outside that scope and is quoted separately once the engineer has assessed the situation on site. In this case, the requirement for additional equipment was confirmed during the visit, a quote was provided, and the work only proceeded once it had been accepted and payment authorised.
We understand your concerns around communication; however, our records (including the quotation, invoice, and email correspondence) show that the additional charges were clearly presented and agreed to before the work went ahead. Our terms regarding upfront payment are also set out in advance, and while we appreciate this may not have been your expectation, we are unable to proceed with works without payment being made.
With regard to the call you referenced, we have reviewed the recording. While we recognise this was a stressful situation, we did not find evidence of our team member acting inappropriately. The call reflects an attempt to clarify how you wished to proceed, particularly as concerns were being raised at the time.
We do regret that the experience did not meet your expectations, but based on a full review of the job and communications, our position remains unchanged.
Kind Regards,
0800 HomeFix
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