I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I ev... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain. I tried counting... See more
Company replied
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... See more
Company replied
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from... See more
Company replied
Company details
Written by the company
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contact info
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, South Africa
- +27212001200
- support@1-grid.com
- 1-grid.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richard
Richard has been an excellent help this morning, my day would have been completely destroyed had he not assisted me with the patience and tenacity that he has. You surely do have an asset to the company, promote him!
June 27, 2024
Unprompted review
Reply from 1-grid
Hi Jolene,
Thank you so much for your fantastic review! We’re thrilled to hear that Richard was able to assist you effectively and make a positive impact on your day. We agree that Richard is indeed an asset to our team, and we appreciate your kind words.
Best regards,
The 1-grid Team
Shafeeah was great in communicating…
Shafeeah was great in communicating what was happening with my request for assistance and resolved my issue promptly. I have never been disappointed by service received from this crowd!
June 25, 2024
Unprompted review
Reply from 1-grid
Hi Heinrich,
Thank you for your wonderful review! We’re delighted to hear that Shafee’ah provided excellent communication and promptly resolved your issue. Your satisfaction is our top priority, and we’re thrilled to have consistently met your expectations.
Best regards,
The 1-grid Team
11/10 service
Fast and efficient service received from Shafeeah. Assisted me with the problem I had with my email. She resolved my issue so fast and my email was working in no time. Such awesome service received *****
June 24, 2024
Unprompted review
Reply from 1-grid
Hi Ighsaan,
Thank you for your fantastic review! We’re thrilled to hear that Shafee'ah provided you with fast and efficient service, resolving your email issue promptly. Your satisfaction is our top priority, and we’re glad we could assist you so effectively.
Best regards,
The 1-grid Team
Great service
I am very pleased with the service I received from Yibanathi Tibisana. Responses were prompt, and the dedication to resolving the issue was exceptional.
June 24, 2024
Unprompted review
Reply from 1-grid
Hi Tony,
Thank you for your kind words! We’re delighted to hear that Yibanathi provided you with great service and prompt responses. Your satisfaction is our priority, and we’re glad we could assist you effectively.
Best regards,
The 1-grid Team
Richard was absolutely amazing
Richard was absolutely amazing. Helped me in real time , I don't foresee problems anytime soon as he was very efficient.
Regards,
Lerato Ditshego
June 20, 2024
Unprompted review
Reply from 1-grid
Hi Lerato,
Thank you for your wonderful review! We’re thrilled to hear that Richard provided you with efficient, real-time assistance. Your satisfaction is our priority, and we’re glad to have met your expectations.
Best regards,
The 1-grid Team
Richard was really helpful with the…
Richard was really helpful with the problem I experienced and sorted it out in no time.
June 19, 2024
Unprompted review
Reply from 1-grid
Hi Charleen,
Thank you for your positive review! We’re delighted to hear that Richard was able to help you quickly and efficiently. Your satisfaction is our top priority.
Best regards,
The 1-grid Team
Richard
Richard
Thank you for your outstanding prompt and efficient services. Much appreciated
Kind Regards
June 12, 2024
Unprompted review
Reply from 1-grid
Hi Khumbo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard's service was superb
Richard's service was superb. His first client for the day. Cannot recommend him highly enough. Proficient and professional!
June 10, 2024
Unprompted review
Reply from 1-grid
Hi Colin,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Great service
1-grid is easy to work with and they always respond promptly.
Thank you for helping me Joseph!
June 5, 2024
Unprompted review
Reply from 1-grid
Hi Anina,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, Excellent service in assisting me with the task at hand.
Very professional!!
June 6, 2024
Unprompted review
Reply from 1-grid
Hi Neil,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi Hilton,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
richard
richard, was brilliant to work with and saved my life. !! highly appreciate working with him.
May 31, 2024
Unprompted review
Reply from 1-grid
Hi Marc,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Reply from 1-grid
Hi DKE Productions,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard
Thank you for your help, it is so nice to know that there is one person that is always going out of his way to help the customers, especially me that know nothing about pc's. you will always help and guide me through every step. if there were more people like you it will be so great. Richard I would like to thank you from the bottom of my heart for sorting out our problem today.
May 22, 2024
Unprompted review
Reply from 1-grid
Hi Christo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard's assistance
Richard has diligently assisted me to resolve an email setup problem I have been struggling with. He has also shown me other ways to troubleshoot should I have an issue setting up on any of my other devices.
May 21, 2024
Unprompted review
Reply from 1-grid
Hi Nhlanhla,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
I have a domain registered with 1-grid
I have a domain registered with 1-grid. We have been paying R219 a year to renew. They have suddenly decided that the domain is a 'premium' domain and started billing us R6400. Their accounts department and their customer service agent outright said they cannot understand the massive price increase. I've asked 4 times for our contract and they just do not respond. Worst service.
May 17, 2024
Unprompted review
Reply from 1-grid
Hi Shantal,
We appreciate your feedback. We apologise for any inconvenience caused. The matter has been escalated to the relevant department and we are actively seeking a resolution.
Kind regards,
The 1-grid Team
Richard
Richard
We had great service today and our emails are coming back in on Outlook from Webmail main domain.
Thank you.
Nomava
May 20, 2024
Unprompted review
Reply from 1-grid
Hi Nomava,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
had a problem
had a problem, sent the support an email and within 30mins it was sorted. thank you to Shafee'ah Abrahams for the quick turnaround
May 20, 2024
Unprompted review
Reply from 1-grid
Hi PicturePay,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Professionalism and availability
Professionalism and availability. Yibanathi stands out for me, ever present, patient and thorough. Yibanathi is very knowledgeable and gives clear responses that are very useful.
May 13, 2024
Unprompted review
Reply from 1-grid
Hi Lucy,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Awesome customer service
I was having issues with my emails and thanks to SHAFEEAH my emails have been resolved. Thank you for the quick and prompt support.
May 14, 2024
Unprompted review
Reply from 1-grid
Hi Saleman,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
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