10bet UK Reviews 

2,032
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers had a great experience with this company. Customers consistently praise the easy-to-use website and smooth user experience, making navigation and betting straightforward. Many highlight the excellent customer service, with agents often described as polite, friendly, and quick to resolve queries. People also appreciate the fast and instant payment processes for both deposits and withdrawals, alongside the good offers and promotions provided. However, some customers also noted issues with the website's functionality, including occasional bugs and difficulties with winnings not being credited or paid out. Additionally, a few people felt that the promotions and bonuses offered were not always straightforward or required significant staking to qualify.

What people talk about most

Website

Consumers find the website to be positive, with many reviewers praising its ease of use, great layout, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its helpfulness, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting easy betting, quick deposits, and fast... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app and website as very... See more

Service

Reviewers highlight positive aspects of service, often praising the great customer service and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

More pros than cons. Cons first, needs to add super sub and best odds guaranteed on horses and greyhounds, cash out offers are fair however only selected markets let you cash out which is frustrating.... See more

Rated 4 out of 5 stars

Very good customer service and easy to use website. Downside is you only get horse racing prices on the day and no 'best odds' guaranteed.

Rated 5 out of 5 stars

Always love the opportunity to earn a few bet and potentially reduce loses from time to time. Also 10bet is always very clear with offers. Easy to see how much needs to be bet and any conditions. Ve... See more

Rated 5 out of 5 stars

Never had a problem with 10bet.. Sports and Casino... Payed out in minutes.... And If Sometimes you think you may not be getting bonuses you expect Go on chat.... Absolutely Fantastic.. If T... See more


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Sports Betting Vendor

Written by the company

With 20+ years of experience and a constant drive for excellence, we deliver a 10/10 betting experience built on trust, quality and innovation. Play more than 2,000 casino games from the world's top studios, and enjoy great promotions and fast payouts. Into sport betting? Enjoy excellent odds and loads of markets on a variety of sports. Need a hand? Our support team is quick, helpful and focused on sorting things out. 10bet. For the bettor.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(2,032)

566 reviews in the last 12 months

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Rated 3 out of 5 stars

Offers that can't be offered

10bet is definitely not the best site available with many bugs however, but it does offer live video and a good selection of sports markets. For casino players it is fine too and it was easy for me to opt out of games. The promotions on paper look great, quite strict rules which you need to be aware of for the ongoing bet 75 get 10 free offer which you can qualify for 10 times a month. This applies only to selections that are evs or greater and to your first bet only - i believe it is first bet struck as opposed to settled but it doesn't really make that clear enough in the rules.

Sometimes it can feel like you have staked many hundreds of pounds before you actually get the free bet and often I have contacted them to get it which is a pain.

The issue I have with them is what they describe as connected promotions.

This week is Royal Ascot

Offer is money back as free bet if your horse finishes 2nd first bet only max £10 in one designated race, a common promotion offered by many bookmakers.

I struck my bet , More Thunder - it was 2nd I did not get my free bet.

10bet told me I cant combine promotions so it doesn't count.

Now as 10bet offer this rolling promotion for bet 75 get 10 which I Can't pick and choose from then it means for anyone who has not used up their quota of 10 x 10 free bets this month already that thid promotion will not work for them at all.

I explained this to them but they stand by their terms.

This is what most players and auditors would describe as misleading.

If I place a 2nd bet on the race after the one that qualifies for the bet 75 get 10 then that won't count as it is first bet only.

Pointless offering this type of promotion to the majority of customers.

Payments are fast so I don't want to leave them but when there is a promotion which is offered but cannot be honoured for the majority of customers then it makes this losing customer lose loyalty to the brand, it feels like a fraud and obviously I now ignore those incidental offers.

June 16, 2026
Unprompted review

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