111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics Reviews 784

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm, welcoming, and knowledgeable approach, making them feel at ease and well-informed. Many highlight the exceptional service and treatments, noting the professionalism and skill of the practitioners, which often lead to impressive results and a pleasant overall user experience. However, some customers were not happy with certain aspects of customer service, particularly regarding communication and the handling of side effects. A few people mentioned feeling dismissed or receiving unhelpful responses when issues arose, particularly regarding certain outcomes and the review process.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Product

Reviewers express satisfaction with the product, noting great results such as nourished and glowing skin, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the thoroughness and care of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the clear, helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are warm and welcoming. They really deliver above and beyond what’s expected. Lourdes helped me greatly before my treatment even started. Sofia has always been patient and informative. Her... See more

Company replied

Rated 5 out of 5 stars

Dr.Yannis Alexandridis is by far the best Plastic surgeon in the world! His professionalism and his staff are top notch! His non- invasive treatments are the latest in technology and I love the Po... See more

Company replied

Rated 5 out of 5 stars

Simply impeccable service and treatments. From the moment you walk into 111 Harley Street you feel like you are in the right place and Dr Alexandridis is just on another level. Wait until you meet... See more

Company replied

Rated 5 out of 5 stars

From the moment I stepped in the surgery I was made to feel very welcome. The team at 111 are exceptional and full of knowledge. Emma, Anna & Sophia made me feel very at ease as it was my first experi... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Facial Spa
  3. Laser Hair Removal Service
  4. Plastic Surgeon
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

111 Harley St., a centre of aesthetic excellence within London’s premiere medical district. Founded by globally-renowned Plastic Surgeon, Dr Yannis Alexandrides MD FACS, 111 Harley St. fuses medical expertise, innovative technologies and advanced procedures for lasting, life-changing enhancements. Our ethos is to achieve your goals using the most innovative and advanced methods possible, facilitated through the bespoke, comprehensive programs we create for each patient. Whether you want to rejuvenate, refresh or preserve your appearance, our highly qualified team are on-hand to deliver an experience that is easy, enjoyable – and most importantly – efficacious. Our most in demand non-surgical treatments include Botox and Dermal Fillers, to smooth out and fill in lines and wrinkles, whilst Lip Filler remains our most popular method to create fuller, plumper lips. 111 Harley St. is one of the few clinics to offer Thermage FLX, the latest advancement for targeted skin tightening on the face, neck and body. From a surgical standpoint, we are renowned for giving our patients natural-looking results and transformations with our innovative Facelifts, Rhinoplasty and Breast Enlargement procedures and our minimally invasive VASER Liposuction. This is in partly due to our exceptional pre and post-surgical protocols to help accelerate healing and recovery. Our clinics are located in the prestigious Harley Street Medical Area located near London's Regent's Park with clinics on both Harley Street and Devonshire Place. We proudly combine technologically advanced surgical and non-surgical procedures and treatments to achieve the very best results for our patients. Established in 2001 by Dr Yannis Alexandrides (an American & European board certified facial plastic reconstructive surgeon) who founded the practice based on the following principle that; physicians meet the highest level of medical standards and patients receive exceptional medical expertise. Dr Yannis is also the founder of surgically inspired skincare brand, 111SKIN and the innovative 111CRYO/HEAT. We aim to treat patients holistically, taking care to understand their lifestyle, goals and concerns. Our mission is to achieve the best possible results, protecting patient safety and ensuring a quick recovery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

784 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent experience

Claudia has an excellent manner and is clearly an experienced professional. She was very reassuring as I did find the procedure quite painful at times. Her assistant, Bonnie, was also wonderful and very supportive. I am delighted with the results!

October 16, 2023
111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics logo

Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

We’re so pleased to hear you had such a positive experience with our INP, Claudia and patient relationship officer, Bonnie - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Nice

Kind and patience.

October 20, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

Good service

October 19, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

My best place to be around the most caring plastic surgeon and the most caring team ever

The best ever plastic surgeon the doctors are the best caring taking you seriously taking good care of u helping u with ur own problems too the best team ever thy make u feel like u know them for ever I never felt so comfortable and loved like thy mad me feel I never experienced something like them the best doctors u will ever find cos thy are the best I can say that I’m lucky to get to know them and what ever I’ll say thy deserve more then what I’m saying thy become like part of ur family I really felt very safe and comfortable around them thy are the best safe place to be u won’t find like them ever I do send them my love and respect

October 6, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Reem,
We’re so happy to hear of your positive surgical experience at our clinic and truly appreciate you sharing it with the community in this lovely review. We look forward to welcoming you back to 111 Harley St. very soon.

Rated 5 out of 5 stars

Great treatment

Oletta was amazing and made me feel very comfortable during my treatment 😊😊

October 2, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Minal,

We’re so pleased to hear you had such a positive experience with our Aesthetician, Violeta - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Lip flip

I had a lip flip done here, and Claudia was great! She explained the procedure and aftecare and then went on to do the procedure with precision. I am really happy with the result!

August 24, 2023
111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics logo

Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

We’re so pleased to hear you had such a positive lip flip experience with our aesthetic nurse prescriber, Claudia Brand - we will pass on your kind words. Thank you for sharing your fantastic review. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

Kerstie Knows Her Stuff

Kerstie was so helpful on so many different levels and she really knows so much about skin care, healing, plastic surgery and so much more. I so enjoyed talking to her since she is also so personable. I look forward to doing some treatments with her when I get back from holiday.

August 1, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Debrina
We’re so pleased to hear you had such a positive experience with our Head of Non-Surgical Department, Kerstie Lyons - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Would highly recommend

I chose 111 Harley Street for my breast implant removal and uplift. It's not actually that easy to find leading practices that specialise in this surgery, and as soon as I had met Dr Reza in my initial consultation I felt confident this was the right practice for me. I booked my surgery, and although I was very nervous, I was put at ease as soon as I met Zuzana the nurse - whose care for me was exceptional both before and after the treatment - and she even came to visit me in the hospital after my surgery. Dr Reza has done an incredible job in what was a very difficult surgery - the results are incredible (I write these now 3 months after my surgery day) and I would not hesitate to recommend him and the team. It wasn't an easy decision to go ahead with the operation, but trust the team - they know what they're doing and I can't thank them all enough.

April 20, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Amy,
We’re so pleased to hear you had such a positive experience with our Plastic Surgeon, Mr Reza Alamouti, Surgical Nurse, Zuzana Pavlovska - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Took care and time with me during…

Took care and time with me during appointment. Made me fee comfortable and hopeful that my condition could improve. Unlike another Harley Street clinic I had been to, it wasn't all about the money.

July 6, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Tabu,
We’re so happy to hear of your positive experience at our clinic and truly appreciate you sharing it with the community in this lovely review. We look forward to welcoming you back to 111 Harley St. very soon.

Rated 5 out of 5 stars

Great treatment.

Very professional. Would definitely come back to this clinic, highly recommended.

June 29, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

We’re so happy to hear of your positive experience at our clinic and truly appreciate you sharing it with the community in this lovely review. We look forward to welcoming you back to 111 Harley St. very soon.

Rated 5 out of 5 stars

Best Clinic Ever!

I always have such a lovely time here. I have regular skin treatments and every practitioner advises me on the best treatments for my concerns. I always walk out with great skin feeling fantastic! Thank you, 111 Harley St. Team for looking after me.

June 26, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

Fantastic clinic

Fantastic clinic. All team is very helpful with outstanding customer service. The practitioners are highly trained and knowledgeable, and I feel safe here. I have been having injectable treatment for some time now, and recently, I saw Dr Ivona for face Design. I am so pleased with the results.

June 7, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

We’re so pleased to hear you had such a positive experience with our AESTHETIC DOCTOR,IVONA IGERC DMD - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

No regrets with surgery from 2012.

June 28, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 4 out of 5 stars

The botox went well

The botox went well, with minimal issues although there was some unusual side effects such as swollen eyes. Besides this the team was lovely and answered all my questions even when I was very nervous about getting Botox for the first time.

June 7, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Patient
Thank you for taking the time to leave us a review. Some swelling following a Botox appointment can be usual. Our team are always available to assist, please contact us on 0344 692 1111.

Rated 1 out of 5 stars

I'm upset with the aftercare and the disregard of my conditional consent.

I had surgery on the 25th May, I can't really fault the care I received on the day. I felt well looked after, I was really nervous and the staff helped ease my nerves. I can't comment on the results yet due to the swelling.

Originally, during the initial consultation, it was agreed I could have an online follow up consultation due to the distance and childcare arrangements. Following the surgery, the nurse was adamant I needed an in person consultation despite the original agreement, I offered soonest I was available in person and was told this is too late and could I find earlier. I also requested details of my surgery (how much was removed), she didn't know and said she'd find out and let me know. I managed to find earlier and offered a date, I sent a follow up email with my available date and yet again, requesting details of my surgery and no response. That date has passed now and I've still heard nothing.

Prior to the surgery, I was contacted requesting consent for the surgery to be filmed and photographed I agreed through email on the conditions that only the lower half of my face is shown (and offered a complimentary I didn't receive). The surgery has been published on social media, including an entire shot of my face - the one thing I specified not to be shown. I have requested the removal of this. I don't know whether this was an accident or not, but I'm obviously considerably upset about that given it was my one condition to providing my consent and it's been published and already viewed by hundreds of people against my wishes. Plus the fact I find out the actual details of my surgery through an Instagram post despite requesting for it twice with no answers.

I'm really upset about this and was not expecting it considering the reputation of the company and current reviews I just can't look past it considering the amount I've paid and to feel like this. Especially the fact strangers on the internet have received more personal details regarding my surgery than I have and my conditional consent has been completely disregarded.

May 25, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave a review. We are pleased to hear that you felt well looked after and that our team were able to ease your nerves. Our team have tried to contact you numerous times to discuss your feedback and arrange your follow-up appointment with our surgical team. The post-surgery appointments during your recovery period are always scheduled in person at the clinic to ensure you continue to receive the best possible care, it is not feasible to check the healing process and perform wound care in the same way virtually, and this is an area we would never compromise on. Further appointments can be arranged virtually.

We appreciate you giving consent for us to film and apologise that there was a very brief shot showing your face in the footage. The whole video had been edited deliberately to ensure we did not show your face and if we hadn't done that, and intentionally ignored your wishes your face would’ve been exposed on each clip. Having investigated, there was a technical issue that caused your face to show for a split second between the clips. Please be assured it was a technical glitch and we did not intentionally ignore your wishes. The reel was taken down and edited as soon as we were alerted to the problem; at this time, our social media team did ask if you would prefer it to be removed completely, we haven’t heard back from you.

Please contact us on 0344 692 1111 so we can assist with your follow-up and go through the details of your surgery.

Rated 5 out of 5 stars

Always trusted clinic

Always trusted clinic, perfect service and quality!

June 7, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Emma,
Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

I had a potenza treatment at 111Harley St…

I had a potenza treatment with Violetta -- she was very professional and attentive. The treatment lasted 30 minutes and I liked that a haling mask was added at the end of the treatment which really soothed my skin. My skin is calm and not inflamed today. Can not wait to see the final results which should be firmer and brighter skin.

May 30, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Eva,
We’re so pleased to hear you had such a positive Potenza RF experience and our 111SKIN Y Theorem Bio Cellulose Facial Mask with our aesthetician, Violeta Grigoriu - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Another incredible laser facial with…

Another incredible laser facial with Milena at 111 Skin. I'm so please, my skin is glowing!!! Thank you Milena!

May 5, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Maryann,
We’re so pleased to hear you had such a positive experience with our Senior Aesthetician, Milena Naydenov - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

The team is friendly they are all nice…

The team is friendly they are all nice people these people are down to earth I was looked after I was given care of the high quality this is the best place to do cosmetic surgery and it’s a well known place thanks to Doctor Yannis Alexandrides the founder of this place and thanks to Zuzana plus the whole team I highly recommend this clinic

April 25, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Justine,
We’re so pleased to hear you had such a positive experience with our Founder and Medical Director, Dr. Yannis and surgical nurse, Zuzana - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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