123-Transporter | Österreich Reviews 

A complete rip off!! SCAM!! They try and take more money after you paid for the car (you wont be able to get a refund) you HAVE TO either pay 1000€ deposit you wont get back for another 50 days!! Or you pay a one time non refundable fee of 150$ or you sign up for a 1 year membership for 67$/month. The costumer support is non existent. The chat in the app does not work! You then are forced to call 0900 number that charges you 3,64€/minute to speak to someone just to wait on the line for 5+ minutes. After all that they tell you there is nothing you can do.DONT DO IT!

This is a criminal company. Would rate 0 stars.
Tip #1: Book this through a credit card company that is able to back you up in the dispute process - if you ever try to book through them - which I DO NOT recommend in the first place!
The only reason I did not have to "donate" my money to this shady business is because my credit card company was able to dispute the transaction for the services I booked and that were never fulfilled - due in part to their malfunctioning app and their unhelpful customer service. Never again, thank you!

Stay away... terrible.

It worked well to book the van.

But, read the agreement carefully. They will keep the deposit for 28 days, then you need to ask for it yourself and it works only on a computer, not in the app. Then they have 28 days more to process this, but they might also take 60 days to return your 1000 euros.
So, if you can give them 1000 euros for 3 months, and are ready to beg them to give it back, book this s**t.

Once I was registered it went smoothly. However, they are now delaying the return of my deposit, as I gather is the experience of many others. This is very disappointing.

I am still fuming as I write this review about my horrific experience with 123 Transporter. Last November, I made the grave mistake of booking a van with them, and it's been a never-ending nightmare ever since. I paid a whopping 1000 euro deposit, thinking that I was securing a reliable service. Boy, was I wrong!

It's been months, and I'm still waiting to hear back from them. I've tried every possible way to get in touch - phone, chat, you name it. But it's like they've vanished into thin air. No response, no update, no apology. It's as if they've taken my money and run.

I'm left feeling frustrated, angry, and utterly disappointed. The lack of communication and professionalism is staggering. I'm starting to believe that 123 Transporter is a scam, and I'm not the only one who's been duped.

To anyone considering using their services, let this be a warning: stay far, far away! You'll be lucky if you get a response, let alone your van. I'm still trying to get my deposit back, but I'm not holding my breath.

The type of service is good and the rental price is not expensive.

Unfortunately I didn't see written anywhere that a deposit of 1,000 euros is required, and this was only mentioned after paying for the rental of the Van (1 day). Not only that, they don't refund the deposit automatically, but you have to wait 1 month, and only after you can request the refund (not even easy to do). In total, it took 3 months to get my deposit back. In the last email they sent me they said that I would receive it within a few days. It is not true, it took 2 weeks to see the money in my bank account. 2 weeks for a bank transfer?

Also, the Van was parked in a residential area, and the neighbors were really angry and unhappy about having those vans parked there all the time. They were yelling at me, taking pictures of me and my private car and threatening to call the police because those vans couldn't be parked there. This is something that a customer doesn't want to leave as an experience when they pick up the van.

Customer service side: if you want to call the company, you have to pay €3.50 per minute! Unrealistic price. Better to send an email and hope they reply you.

I will avoid to rent here again!

Were super und richtih easy

Criminal! AVOID THIS COMPANY
The reason why the price is so cheap is because 123 Transporter makes their money by tricking its customers into expensive subscriptions or holding on to exorbitant deposits.
They even have the barefaced cheek to charge you €3,60 a minute for calls to their hotline, when they have made a mistake.

The rented transporter was in excellent condition, and the app was easy to use, but the pick-up location was changed. Worse, my €1,000 deposit is 25 days overdue, on top of the 56-day wait stated in their policy. Support gave a vague excuse about payment issues with no clear resolution timeline. This lack of accountability is unacceptable. Avoid this company until they fix these shady practices.

Positive:
Easy to rent a van. You need to have a valid driving license, valid photo ID, plastic money and a smart phone.

Negative:
I went with 123 transporter because I saw an 123 transporter van that said from 45 euros per day. This is misleading because 123 transporter charges 47 euros for 6 hours.

Its a long time to get your deposit back. 28 days minimum.

Again, problem with security deposit return. All comments here are accurate--you have to wait 28 days until you can even REQUEST a return, and then you have to go on the website to ask for your money back. Avoid this service at all costs.

All good, mostly i was impressed with how seamless is the renting of the car through the web-browser.

You won’t get your back your deposit for months! Cheaters! Still waiting for my 1.000 Euros

Stay away from this company. Completely unprofessional. Charges are not transparent. Still fighting to get my deposit back after over 2 months from rental

😡😡😡
Don’t even come near these fraudsters
I only wanted a van for 2days and I ended up
With 2 years contract avoid 💯 scam people

I rented 2 cars on in September and October. You have to wait more than 2 Months to get your deposit back and must even request the payment manually. There is no reasonable support or contact person. Got even charged different penalty fees which were priced unreasonable and permitted to the german civil law. I am filing a lawsuit. The money you save in comparison with bigger car rentals isn't worth the stress and long waiting of big amounts of deposits!

The booking of the van was easy. However, on the day of the rental, I received multiple messages related to the fueling of the van.

The van was not fully fueled (~50%) and it was offered that I could* refuel the van. Upon picking it up, there was more than sufficient fuel for my purposes (~40km). Therefore, I elected not to accept the offer to refuel.

Upon dropping the van off, I received messages again related to refueling from the previous user. Only once the van was locked and I had no more access, did I receive a message that I should refuel the van completely or incur a fine. I no longer had access to the vehicle, so I could not remedy the situation.

Some days later, I received an invoice for 83.62 EUR for not refueling. For 40km of fuel!

Even more shocking is that this means that the company has now charged at least two people for this same tank of fuel, yet the van is still not refueled. Who knows how many people they will charge before actually solving the issue?

The customer service and constant spam messages since have been appalling.

Would not recommend!

Simple, easy, good

Smooth online process. Checking out the vehicle via the app was quick and the same with return.