Spent thousands of euros to an untrustworthy company.
I bought an engagement ring from Steinberg. The ring is beautiful and I think that they have fair prices (for a non online store) but there are some things which I cannot neglect.
I would have been more satisfied if they were more honest and more careful with what they promise.
In our first discussions the sales lady stated that they are flexible with the shapes and the designs of their ring bands and that if I want to apply any minor change then the jeweler will be able to make it. After I made an advanced payment for ordering the diamond, the behavior of the sales lady changed. She was trying to convince me (sometimes by using some poor excuses...) that it is not a good idea of applying any small changes to the ring band and generally she was very reluctant in deviating from the shapes and they designs that they have in their rings collection.
I was not so annoyed by the above fact as much as I was from the fact that I ordered an inscription on the ring (for which I paid extra 50 euros) and they delivered it with the wrong font (which I specifically requested via an email exchange). The worst part from it is that they told me that I will have to pay 90 euros extra if I want the inscription to be fixed. That was a big foul from their side.
EDIT
We also bought our wedding rings from them. Upon this purchase, the seller mentioned that the cost of resizing a ring (in case it comes larger or smaller) is 50 euros and that there is no cost for cleaning them. Our rings came larger but due to the fact that we received them few days before the wedding we postponed their resizing for the future.
When we visited Steinberg for the resizing my ring and for cleaning my wife's engagement and wedding rings (her wedding ring didn't need at that moment resizing), they mentioned that the cost of resizing my ring is 180 euros and the cleaning cost of each ring is 30 euros!
Regarding the resizing, when I asked why the cost is not the one the seller originally mentioned us (50 euros), their excuse was that the ring had to be adjusted by 2 and a half sizes. One thing that surprised me was that the set for measuring the size of my ring used during my second visit was way different from the one used during my first visit. In the first visit they gave us a general measuring set for both me and my wife despite the fact that we bought different types of rings. During the second visit they gave me a set specific for the type of my ring. This makes me think that during our first visit we were given the wrong measuring set (on purpose?) and that is why we got rings of wrong size.
Regarding the cleaning cost their excuse was that their cleaning equipment was broken. This was a cheap lie because another couple (friends of ours) who bought also their rings from them recently, upon picking up their wedding rings, they were informed that cleaning services cost 30 euros per ring.
At the end of this second disappointing meeting the service lady mentioned that her manager will call us but we never received a call.
In a nutshell, this a very untrustworthy company. It lies to its customers, it refuses to fix its own mistakes, it tries to make money on its own mistakes and it offers fake services.
I really regret spending thousands of euros on them. I suggest to people that they want to buy an engagement ring or a wedding ring, to avoid this place.
