123ink Reviews 2,500

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company, often praising the top-quality products and speedy delivery that frequently arrived earlier than expected. Customers consistently highlight the excellent service, professional updates, and stress-free process, with many appreciating the ease of ordering and the great value for money. The company is often seen as a reliable support service, providing efficient and helpful assistance, even in cases of delivery issues or damaged items, and offering significant savings compared to retail prices. However, some customers experienced delays in delivery, with orders not arriving as quickly as advertised, and a few noted issues with products being incompatible or not as described. There were also instances where customers felt pressured to change their order to a different brand or faced difficulties with customer service regarding order cancellations or product availability.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, value, and performance... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

People report positive experiences with order, praising the easy ordering process and quick delivery, with... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, fast, and efficient.... See more

Price

Users describe positive interactions with price, with many reviewers finding fair and competitive pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is an amazing little company, that has become more of a 'support service' to me in my work, than simply a shop! They give fair and balanced advice, they follow-up by phone if you didn't submit an... See more

Rated 5 out of 5 stars

I was surprised at the speed of delivery. Product arrived earlier than expected. Busy at work so haven't opened the package yet. If the speed of delivery is anything to go by, then I believe you sold... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My First Order

Ordering was easy and the ink replacement for the printer fitted tothe Brother machine and delivery was when they said! Delighted with the service

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Order was "shipped" on Dec 22

Order was "shipped" on Dec 22. DPD says they are still "awaiting parcel". This is my 2nd poor experience with this company. I, for sure, will not use them again.

Update 5 Jan: I did contact your customer service directly last week. I received a reply today saying "you requested an update on this parcel " But it seems to me you advertise items "In Stock" with next day delivery. But, I don't believe you have the items in stock and definitely do not "ship the same day" nor do you have next day delivery. I see many reviews here complaining about that.

Update Jan 7: Well, my printer did arrive after chasing customer service. However, it arrived withouta UK/Irish plug. Please collect and refund my money.

January 2, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Jeff, we are sorry to see a 1 star review. We would like to look into this for you. If you can please contact us to confirm your details, our customer service team will investigate this internally. Thank you.

Rated 5 out of 5 stars

Perfect

They had the cheapest price for the original Canon ink I needed. I loved the choice of delivery options! I was able to order the ink a few days before Christmas and received it really quickly! The free pen was an added bonus. I'd highly recommend 123ink.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Still havent received

Ordered specifically for Christmas and it said it would be delivered in two days. Paid extra for speedy delivery and i still havent received. No update since 22nd December.

December 22, 2025
Unprompted review
123ink logo

Reply from 123ink

Hi Louise, I’m sorry to hear you were delayed in getting your order. I can see your order did leave us on the 22/12/2025 and was with the courier until it was delivered 31/12/2025. Unfortunately, due to the Christmas period and high volumes of orders going through the courier’s depots some orders did take longer to get delivered. If there are any further issues with your order please contact our customer service team and they can investigate further. Thank you.

Rated 5 out of 5 stars

Great

Absolutly great product and great customer care, i order an ink one day and next day was already in my hand, super fast and staff help me with purchase over the phone. 100% recomend

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered some chalk pens

Ordered some chalk pens, got a call to say they were out of stock and offered a different solution which i was happy to take. Products arrived the next day with a few extra surprises. Cant fault the customer service, speed of del and product.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Honesty??

Honesty? - Cartridges dont print, send numerous images and repeat information, then they cannot provide the unique PayPal references showing refunds, suggest honest is not pat of the company culture - Avoid

December 12, 2025
Unprompted review
123ink logo

Reply from 123ink

Hi Alan, we are sorry to see a 1 star review. Our accounts department are investigating this internally and will be in touch. We apologise for any inconvenience caused. Many thanks.

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