123ink Reviews 2,480

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its top-quality products, competitive prices, and exceptional service, often highlighting the ease of ordering and the value for money. Many people appreciate the speedy delivery, with orders often arriving quickly and in perfect condition, sometimes even with unexpected bonuses. Reviewers also commend the helpful and professional customer service, noting the efficiency and excellent communication regarding their orders. However, some customers experienced issues with misleading delivery times, finding that orders were delayed or not dispatched as promised, leading to frustration. A few other people also felt that there were problems with product compatibility, particularly with non-original ink cartridges, and some received products with incorrect power cables for their region.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items for performing as... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had positive experiences with order, praising the ease of placing orders and the helpful... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and praising the high... See more

Price

Users describe positive interactions with price, often highlighting the very reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Rated 5 out of 5 stars

Highly recommended. Have ordered some stationary from different companies before but 123ink.ie deliver on time and better value for money. There is also a small bonus in the box which comes in very... See more

Rated 5 out of 5 stars

I have a Ryobi electric lawn mower and the battery wasn’t holding a charge. A new battery was advertised at €102! Luckily I bought a compatible one from 123.ie for €60 and it arrived within 48 hour... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My First Order

Ordering was easy and the ink replacement for the printer fitted tothe Brother machine and delivery was when they said! Delighted with the service

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Order was "shipped" on Dec 22

Order was "shipped" on Dec 22. DPD says they are still "awaiting parcel". This is my 2nd poor experience with this company. I, for sure, will not use them again.

Update 5 Jan: I did contact your customer service directly last week. I received a reply today saying "you requested an update on this parcel " But it seems to me you advertise items "In Stock" with next day delivery. But, I don't believe you have the items in stock and definitely do not "ship the same day" nor do you have next day delivery. I see many reviews here complaining about that.

Update Jan 7: Well, my printer did arrive after chasing customer service. However, it arrived withouta UK/Irish plug. Please collect and refund my money.

January 2, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Jeff, we are sorry to see a 1 star review. We would like to look into this for you. If you can please contact us to confirm your details, our customer service team will investigate this internally. Thank you.

Rated 5 out of 5 stars

Perfect

They had the cheapest price for the original Canon ink I needed. I loved the choice of delivery options! I was able to order the ink a few days before Christmas and received it really quickly! The free pen was an added bonus. I'd highly recommend 123ink.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Still havent received

Ordered specifically for Christmas and it said it would be delivered in two days. Paid extra for speedy delivery and i still havent received. No update since 22nd December.

December 22, 2025
Unprompted review
123ink logo

Reply from 123ink

Hi Louise, I’m sorry to hear you were delayed in getting your order. I can see your order did leave us on the 22/12/2025 and was with the courier until it was delivered 31/12/2025. Unfortunately, due to the Christmas period and high volumes of orders going through the courier’s depots some orders did take longer to get delivered. If there are any further issues with your order please contact our customer service team and they can investigate further. Thank you.

Rated 5 out of 5 stars

Great

Absolutly great product and great customer care, i order an ink one day and next day was already in my hand, super fast and staff help me with purchase over the phone. 100% recomend

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered some chalk pens

Ordered some chalk pens, got a call to say they were out of stock and offered a different solution which i was happy to take. Products arrived the next day with a few extra surprises. Cant fault the customer service, speed of del and product.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Honesty??

Honesty? - Cartridges dont print, send numerous images and repeat information, then they cannot provide the unique PayPal references showing refunds, suggest honest is not pat of the company culture - Avoid

December 12, 2025
Unprompted review
123ink logo

Reply from 123ink

Hi Alan, we are sorry to see a 1 star review. Our accounts department are investigating this internally and will be in touch. We apologise for any inconvenience caused. Many thanks.

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