1310 Reviews 188

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Many customers are really happy with the service, highlighting its reliability, consistent speeds, and overall excellent performance. The customer service and staff receive frequent praise for being helpful, responsive, and knowledgeable, making interactions pleasant and efficient. People appreciate the quick response times to queries and issues, along with the ease of setup and use of their services. However, some people were dissatisfied with the service, experiencing unreliable connections, frequent outages, and slow speeds that did not match what they paid for. A few other people also felt that customer service was poor, citing a lack of communication, unfulfilled promises of callbacks, and disinterest from representatives. Some customers also noted issues with response times, particularly regarding support availability outside of business hours, leaving them stranded during evenings or weekends.See more

Reviews shaping this summary

Verified

Switched from another provider due to poor service, since joining 1310 I have been really happy so far. Connection is really good, customer service is great. Prompt response. Thankyou.

Within 3 weeks of ordering my service I’ve had installation today. Tim and Matt arrived at the time I was given as an estimate, installed everything very promptly and left me with a great experience.... See more

Brilliant Service from 1310, I recently moved into an OFNL area and receiving solid 850/850 Mbps speeds on the 900 package with 1310. The router they provide is a decent Wifi-6 router and very go... See more

Verified

Excellent customer service and these guys know their stuff. It’s very refreshing to deal with techies in a company that is clearly very passionate about what they offer. Their pricing is on point an... See more