1800battery.com Reviews 429

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience of the service, with technicians often arriving promptly and providing efficient, professional battery installation. People frequently highlight the helpfulness and knowledge of the staff, who are often praised for their communication and ability to handle complex installations. However, some people were dissatisfied with issues related to delivery and scheduling, with reports of long wait times, missed appointments, and incorrect addresses. There are also instances where customers received defective or incorrect products, and a few reviewers mentioned negative experiences with customer service regarding these issues.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the quick, efficient, and professional technicians... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the efficiency, friendliness, and... See more

Product

Clients share ambiguous opinions on product. While some customers praise the quick delivery and installation... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the convenience and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used 1-800-Battery a few times and I appreciate their help so much! This time, Ray G. came and helped us when my daughter's car left her stranded after we ate at a local restaurant. Luckily,... See more

Rated 4 out of 5 stars

I was informed of each stage of the service with regular updates on the status of my request. The technician was very knowledgeable, courteous, and efficient. My battery was replaced with a new high... See more

Rated 3 out of 5 stars

Tech team turned up as scheduled with a battery different than the one pictured and ordered expecting I accept on faith that the delivered battery was better. I did not argue the issue and accepted... See more

Rated 5 out of 5 stars

Everything was so seamless, so easy. We ordered the batter needed and the installation and less than three hours later our battery was installed and the car ready to go. Our car’s battery is difficu... See more


3.6

Average

TrustScore 3.5 out of 5

429 reviews

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Rated 5 out of 5 stars

Terrific Service

The company representative, Kinley Louissaint, was polite, professional and very thorough. He provided a new battery and installed it in a timely manner. I highly recommend both him and battery.com to anyone needing a battery.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

my tech was very pleasant and friendly…

my tech was very pleasant and friendly and changed battery very quickly and efficiently. the best part is he noticed my coolant reservoir was empty and the cap was missing. this save me a lot of trouble I could have had with my car and engine. I would highly recommend this company and my technician!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received. The whole process couldn’t have been easier. Issac, my technician was super professional, answered all my questions and was really just a good guy. I was very impressed with everything from beginning to end.

January 27, 2025
Unprompted review
Rated 4 out of 5 stars

Service was great

Service was great. Tech was professional and seems to have done a fine job.
Your web site and communications through it was confusing and frustrating. It all worked out well, but I got no responses to my inquiries.

January 24, 2025
Unprompted review
Rated 2 out of 5 stars

I scheduled an appointment for between…

I scheduled an appointment for between 8 AM and 10 AM to have a battery replaced. I did not receive any contact from the company so I called them when no one had contacted me by 10:30 AM. The tech showed up at 12:30 2 1/2 hours after the end of the schedule appointment time. Detect did a very good job and the battery got installed. Waiting that long screwed up my whole day.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Professionalism from Manny

I had the pleasure of having Manny take care of my Range Rover Velar by installing a new battery, and I couldn’t be more impressed. Despite the cold weather, he worked diligently and with great care to ensure the job was done accurately and efficiently. His professionalism truly stood out.

Manny has an amazing personality—friendly, approachable, and incredibly knowledgeable. He took the time to walk me through what he was doing, explaining each step of the process, which I really appreciated. It’s rare to meet someone so dedicated and personable in their work.

Warm kudos to Manny for a job well done! Highly recommend him for anyone needing top-notch service.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

My mom’s car had a dead battery in her…

My mom’s car had a dead battery in her driveway. I was away for work trip and needed to get her help. 1800 Battery allowed me to get my mom’s battery changed in her driveway while I was away. I was kept updated regarding the tech’s time of arrival. Marcus Lawrence the tech arrived and was polite and professional. Overall great job from 1800 Battery

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Completely bad experience with this…

Completely bad experience with this company....day before l booked and paid for battery remplace was scheduled for next day from 8am to 10 am the range time for the technician arrive to remplace the battery...surprise not body show up ,l called someone just explained the situation and he said let me figure out and l will call you in 40 minutes ,pass that time l called again then came the worst one unprofessional guy responded and l explained what happened and he said you want cancel or you want wait that moment already was 1pm ......how is posible exist companies with this poor service......unfurtunality l can't recommended this company.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent. I got a new battery within an hour of ordering it. Jose installed on site and was very professional. I got to watch the whole installation and after watching I was very glad I did not attempt this my self!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

They got the battery and technician to my house faster than they estimated, and from his arrival to the time he left it was no more than 30 minutes for installation. Technician was very friendly and knowledgeable. Would definitely use again, highly recommend it if needing a battery replaced.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order

I placed an order. No one brought/installed the battery and have not received a call or text message when they would be here to do the work. I don’t even know if it is ever coming.

January 20, 2025
Unprompted review

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