1800FlyEurope Reviews 

265
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Jackson the agent was wonderful. However there was a gaping omission! He NEVER TOLD US THAT WE WOULD HAVE TO PAY FOR SEATS. That added $200.00 to our flights! What a RIP OFF! We called and spoke to su... See more

Rated 4 out of 5 stars

Found this site to be very useful when looking for good prices for flights from SF - Munich. Searching for multiple departure/return dates not easy. Would be great to have a table of different date... See more

Rated 3 out of 5 stars

I was unable to do our 2 tickets together for some reason and then it would not accept info on my husband. Called and the young lady was very nice but it took her quite a while to complete his reserv... See more

Rated 4 out of 5 stars

You can customise your flight and for any fine-tuning, before purchasing you can call 1800FlyEurope for immediate support. Friendly staff, no pressure, alway there to answer and help. Best of all t... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(265)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

was new to 1800flyeurope, totally satisfied with service rendered

I took a chance on 1`800flyeurope as this is my first time abroad and I didn't know if it was a credible site. Checked them on BBB and although they are not accredited with the Bureau they received a A from them. I booked a nonstop flight and hotels with them.. Since I am a skeptic, did the research on my own for same flight and same hotels. I was pleasantly surprised on how much they saved me. Now all I have to do is actually take the trip and see how it all works out. Vouchers in hand here I go.

March 14, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Fly Europe has helped me get a great deal in the past two years (5 times now) and I must say that the service was great. Emails were sent immediately, whenever I had a question, I received a satisfactory answer and the flights went smoothly without hic-ups!
I can definitely recommend this company to arrange all your travels and car rentals, they have the best prices and service.
To the people of Fly Europe, I would like to say that you are doing a fantastic job and keep up the good work.

March 13, 2013
Unprompted review
Rated 5 out of 5 stars

Good selection to offer best deal

Flying out of Miami, FL, USA to EU can be expensive. But this site seems to have the ability to find combinations and put things together in a way others do not. I held off from buying my honnymoon just to look around for about a month. Each time I searched, this site seemed to have the best deal I could find.

March 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent deals

I've been using 1800FlyEurope for a few years, and have recommended it to many friends. I've always found the best deals, and great efficiency. Thank you.

March 10, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding Deal!! Great customer service!!

Got a great deal on my flight to Barcelona in October! Then, my travel parterner called to say he had to change the date of his return flight and when I called 1-809flyeurope customer service to see what could be done, they helped me out and got me get my buddy the change in date and flight and the price was still great!! Thanks!!!

March 10, 2013
Unprompted review
Rated 5 out of 5 stars

Great experience

I am a travel agent who used FlyEurope for the first time. Their website is very user friendly and their staff is excellent. I will be booking on them again.

March 1, 2013
Unprompted review
Rated 5 out of 5 stars

Airplane tickets at the best price

For the second time in one year, we bought our airplane tickets using 1800Flyeurope.com, the difference in price and the user friendly web page made it an excellent decission.
Try it!!!

March 1, 2013
Unprompted review
Rated 5 out of 5 stars

fast and easy

I was looking for air fare to Barcelona for my daughter and I. I looked at many different search engines and found 1800flyEurope to have the best rates and travel times. Easy to book too. My only suggestion is they need a place to add your frequent flyer information. Am already looking forward to the trip!!

March 1, 2013
Unprompted review
Rated 1 out of 5 stars

This was my worst experience on the Internet to book a trip ever!!

I received about four calls after I had booked a flight to tell me the flights were not available. My credit card was charged and it took four days to receive a refund. Several calls to customer service to get someone who recognized that I had infact been charged. The site is easy to navigate; however, more needs to be done to stop the messages of confirmation if the flight is infact not available.

February 28, 2013
Unprompted review
1800FlyEurope logo

Reply from 1800FlyEurope

Dear Mr. Greene,



Thank you for your feedback and your attempt to book your flight with 1800FlyEurope. We sincerely apologize for the problems and inconvenience you encountered with your request.
It is always our goal to provide our customers with the best pricing, routings and service on your flights, hotel reservations and car rentals in your Europe, which we failed to do on your reservation.
Unfortunately on the day you were attempting to book your flights through our services, one particular airline was showing availability despite the flight being sold out. This is why we informed you by phone immediately about this issue.

I have checked and can confirm that the refund has been processed, and apologize for our initial inability to locate and reverse the charge that was made in error.

Sincerely,

Kelli McDonald
Reservations Manager




I hope that you will give 1800FlyEurope another chance in future, and we promise to do everything we can to provide you with your greatest experience on the internet.

Rated 1 out of 5 stars

Insurence?....????

Purchased my first tix through this company and also te flight insurence.
Due to Iberias strike my flight has been canceled. AA contact me but offered me a tix only 4 days after original date.......I ended up buying another tix, and I called to file a complaint, again I purchased the insrence which means I'm intitled to a full refund......The lady on the other end of the line told me that within three days ill receive a complaint number and that she cannot give that over the phone....strange....never reced any email or whatsoever!!!!
Right now I am still on my vacation and very un happy that I need to deal with that now' as soon as ill get back ill have to start the calling craziness..

Ps I ended up purchasing my second tix through 1800 Europe and luckily that went fine.

February 27, 2013
Unprompted review
1800FlyEurope logo

Reply from 1800FlyEurope

Dear Ms. Abrahami,
I apologize for the inconvenience caused by the Iberia Airlines Strike but I am glad to see you were able to get to your destination on an alternate ticket with 1800 Fly Europe. In these cases where the airline cancelled the flight through no fault of your own, you are entitled to a full refund if the alternate flight offered is not acceptable. To obtain a refund on a ticket purchased with 1800 Fly Europe you must contact 1800 Fly Europe as the original booking agency instead of the airline directly. Since seeing your post we have processed a full refund for the unused ticket originally purchased. You should see this credit in 7-10 business days on the original form of payment.

I apologize for any confusion or miscommunication that occurred between you and American Airlines. Should you have any further questions regarding tickets purchased with us please contact 1800 Fly Europe directly for assistance at 1800-359-3876.

We hope you enjoy the remainder of your trip.

Warm Regards,

Kelli McDonald
Reservations Manager
1800 Fly Europe

Rated 4 out of 5 stars

Good route with most competitive price

The price delta of ~$250 is significant for SFO to a major city in Europe; only tradeoff is one extra stop and a JFK stop over night, but it is a good trade, for two people the difference adds up...

February 27, 2013
Unprompted review
Rated 5 out of 5 stars

Sensational Service and Savings in One Click!

I have used 1800FlyEurope twice in the past two years to book travel to Europe and could not be more satisfied. The online flight searches are easy to navigate and the prices cannot be beat! The actual ticket purchase process is seamless and very easy to follow. Confirmation of your trip comes through almost immediately via e-mail and there is no reason why you shouldn't use this method. No problems with the use of our e-tickets at any of the international airports, Customer service is also excellent in case you have any questions or would like to reserve your seats in advance. One of the best perks of this service is the ability to fly into one airport, but depart for home from another all without breaking the bank!

February 27, 2013
Unprompted review
Rated 5 out of 5 stars

so far so good !

I found a good price compare to the other web site and it was very easy to book the plane . So far it was a very good experience to book with you .
I alos like the e-mail you send me with the informations about my fly !!
it's great !

February 27, 2013
Unprompted review
Rated 5 out of 5 stars

great website!

it was the first time that i used this website..i had no problems! i saved money for my trip thanks to 1800flyeurope!i'm really happy..i recommend this website to everyone!

February 26, 2013
Unprompted review
Rated 5 out of 5 stars

great prices and easy to use website

The 1800FlyEurope website was very easy, so simple to use, and I think their prices are best around.... by far! Especially one way fares to Europe....which is what I was looking for.
I got my one way ticket from the East Coast to Europe for less than 1/3 of the cheapest ticket offered elsewhere online.
We have used 1800FlyEurope quite often for years and years for business as well as personal use. For Airfare as well as great Rental Car Rates.... and I recommend it whole-heartedly all the time to friends and business contacts!

February 26, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look