Capitol Lighting – 1800lighting.com Reviews 

I would give zero stars if that were an option. So far I am out $223, have not received my light fixture (ordered nearly a month ago) and customer service does not respond when called or emailed. Order light fixtures from anyone but 1800 lighting, if you actually want to receive your purchase.

If I could rate Capitol Lighting a zero I would do so.

I ordered a lamp for an exterior post from Capitol. Their web site stated they had 5 in stock. The tracking link they sent me showed the status of my order as "Awaiting Fulfillment" for a full week. When I called them to get an explanation and ETA, nobody answered the phone, and nobody returned my voice mail. When I sent them an email, it took a week to get a response.

When the lamp arrived ten days after order, the cap of the lamp was visibly damaged. The cap was at the very top of the package, so I removed the cap alone and took a picture of the damage. I did not remove the lamp itself from the box, as I did not want to repack it, in the event the entire unit would need to be returned.

I then sent the damage picture via email to Capitol Lighting, and placed a call within an hour of my email to seek feedback on next steps. This time I reached a human being, who confirmed he had my email and agreed that the cap was damaged. He told me he would look into the availability of a replacement cap from the manufacturer, and that I should unpack the rest of the lamp, inspect it for further damage and report back to him by email what I found. I then opened the lamp and found that it was undamaged. So I sent the Capitol agent an email telling him the lamp was OK, and asking him to tell me if he could get a replacement cap or if I needed to send the entire unit back for replacement.

After receiving no response for a full week, I again called Capitol and was connected to a different agent. I told him what had already transpired. He told me he needed to check with the original agent I had spoken to a week earlier and put me on hold. After a few minutes agent #2 returns and tells me agent #1 has ordered a replacement cap from the manufacturer, and I should receive it in 4-7 days. He could not provide me any tracking information.

I stayed patient and waited a full two weeks before emailing and calling them back again, to report I had received nothing. This time, I got transferred to a voice mail runaround, left a lengthy message outlining my limbo status, and asked for a return call. Nothing happened.

Four days later I got an email from agent #1. This is the agent who had previously told agent #2 he had already ordered a replacement cap. Agent #1 was now reporting in his email that the cap was not available as a separately ordered part. What??

His email also asked me if I wanted to return the entire item for a replacement or for a credit. I replied immediately that I wanted a credit and a prepaid return authorization for the lamp if they wanted it back.

That was a full two weeks ago, and I have not heard anything from Capitol since. Almost two months have passed since my original order. I am still without a workable lamp post.

I will not be doing business with Capitol Lighting again. I don't recommend that you do so either.

While I've ordered from Capitol for several years, my most recent experience is making me only give them two stars. Actual delivery dates varied significantly from what they said they would be. That would be ok if they actually returned my phone calls and emails to get an update. While the product they sell is good, and prices are OK (just OK), very poor service is a dealbreaker here. I will not order from them again, which is said given that my past experience was more favorable.

Beware that the product ship/delivery dates are deceptive. My order was supposed to arrive within a week, however after placing order, that date was pushed out three weeks. And now that three weeks has past, order has still not shipped. Contacted customer care and they said it would ship within 24 hours. It is now three days later and item has yet to ship.

This is a awful company. I have tried to contact them repeatedly, emails, phone calls, no response. I made a $600+ purchase August 16, 2020 and do not have lamp. Do not buy from this company.

DO not use. Order was placed and charged. Received a cancelation email with no subsequent follow up or credit. Called them they cant find the order but I still show a charge and they show the charge. Will not work to resolve. AVOID at all costs.

We ordered 2300.00 worth of outside lights through 1800/Capitol Lighting.
Our salesman was Ted Maos...he was excellent, very knowledgable and helpful...we are extremely satisfied with this competent and friendly salesman, an asset to his employer.

Ron and Connie Liptak

Worst customer service ever. I called because my order was missing a piece for my lamp, it was not my fault. I called Monday august 10 was supposed to get an email with replacement order and was never sent, I called back August 13 the order was never made. I have still not received an email back. I am expecting family visit on Saturday and ask the agent to get it expedited and they said no it will take one week. Will not buy anything from this company ever again.

Guina Vinas
Dilon Taveras
Oder#02179966

1800lighting.com offered a 20% off if I entered cell phone info and e-mail plus my name. I entered all data and e-mail was to be the recipient of the discount code. My e-mail; also listed the orderd items and at the bottom was the button to "place order". The number of items in the cart were different than that which I had requested so called the company. My order was for 5 and they added another making it 6. What's up?
Armando said he could correct the number on his end and to refresh the e-mail and it would reflect the updated figure. Unfortunately, the new refreshed version was for only 2 items but he could place the order over the phone. RED FLAGS everywhere here folks. No I said I will not give out any credit card #s and will not be shopping with them.
More than these exchanges went on but you get the idea. BEWARE! It's a scam. I've never written a review before...good or bad. This was that bad!

Absolute worst online shopping experience. I've never encountered a ruder or less helpful customer service representative. I wish I'd seen the abundance of horrible reviews before purchasing from this place! Never again!!!!!

I ordered one outdoor light and got no response for two weeks. I finally contacted them via email asking the status of my order and they apologized and said the order must have been missed and they would respond with a shipping confirmation the next day. Three days passed and no confirmation. I logged on and cancelled my order. Not trusting the online system for cancelling, I called and spoke to a representative. I said please cancel my order and he responded "no problem the order will be cancelled".
Two days later I get an email notification that the order was being processed! I emailed again and said this order has been cancelled and to NOT ship it; it will be refused. They responded, no problem refuse the delivery and we'll refund the charge as soon as we receive it. This all started April-22 2020 and here it is June-30 and no refund. I have sent five emails asking for my refund and each time I get an email saying we are working on it and other blah, blah, blah. The last email was June-22 that said we will "issue a refund right away". I'm am ready to dispute the charge with my credit card company.
BOTTOM LINE! Do not do business with this company. Their prices are higher, the customer service lies, they're incompetent, and not to be trusted. Just look at their other reviews on different sites.

I received a $1,500 light fixture with tarnish on it. I spoke to a customer service rep, Britani and sent her pictures but never got a reply. A few days later I called and spoke to John, who said that the case was still "open". A week later I emailed Britani again to check in, no response again. Several days later I called and spoke to John, he said he would reach out to Britani again. I received an email from her stating there was no tarnish. Don't know why it took 2.5 weeks and repeated attempts to contact her for her to tell me that. I immediately called John back to say I wanted to start a return. Never received a response from him. I ended up speaking with the manufacturer, who tried to make contact with them, and they never received a response either. They saw the same pictures I sent to Britani and stated the tarnish was obvious. The manufacturer was able to exchange the item and expressed frustration and surprise that I was told there was no tarnish and that the both of us never received a response. I will never do business with 1800Lighting, or Capital Lighting, again but would definitely purchase another fixture from the brand.

TERRIBLE COMPANY! AVOID THEM! They sent me a product with a missing piece (a lamp without the transformer so it can be plugged in). They did not respond to emails. It was very difficult to connect with a customer service rep. When I did, she said that this problem happens regularly, it's not 1800 Lighting's fault and she would send me a follow-up email within 3-5 days. No one ever followed up nor responded to my subsequent emails and calls. I stopped payment through my credit card company ... but what a frustrating hassle. AVOID placing orders with them!

This has to be one of the worst companies I have ever worked with. Instead of writing a subjective review, I will provide a timeline of events and each can come to their own conclusion:

6/23/19 - Ordered two fans totaling over $1000. Expected ship date for Fan A: 7/22. Expected ship date for Fan B: 6/25.

6/24/19 - received an email from the company asking for confirmation of my delivery address. I responded within 20 minutes of receiving the email with the address confirmation

6/25/19 - I emailed customer service as I had not received any shipping information

6/26/19 - Received a response from customer service saying Fan A is on back order until 8/20/19 and that Fan B would be shipping out that day.

6/28/19 - Received shipping confirmation for Fan B (which was wasn't actually shipped until 6/27)

6/29/19 - Fan B was delivered. It is the wrong color (completely my fault, NOT the company). Contacted customer service to return Fan B and placed a new order for Fan C. Expected ship date for Fan C: 7/2/19. Customer service representative indicated I would receive the return shipping label for Fan B that day.

7/3/19 - Never received the return shipping label. Contacted customer service via chat, again, and was again told they would send an email that day with the return shipping label. I also inquired about the status of Fan C as it was expected to ship on 7/2 but I hadn't received any tracking information. Customer rep indicated Fan C was shipping that day and I would receive tracking information by the end of the day.

7/5/19 - Still no Fan C. Contacted customer service via chat again. They indicated Fan C would be shipped 7/5 (as it was never shipped on 7/3) and that I would have tracking information "later in the day". No tracking information received by end of day

7/6/19 - received tracking information for Fan C
7/8/19 - Fan B picked up via FedEx for return
7/9/19 - Fan C delivered
7/19/19 - Contacted customer service for an update on the status of the return. They indicated the item was received (it was delivered to them on 7/10 per the tracking information) and a refund would be issued in 5 days. The representative also indicated Fan A would be shipped on 7/22 and I would receive tracking information on 7/23

7/29/19 - Never received a refund or shipping information so I contacted customer service again. Here is the transcript from our chat:
Rep: We just created the return on 7/28. Generally it takes 2 weeks from when received to get an okay from the vendor for a credit.
Me: I was told last week that my credit card would be credited in 5 days
Me: and that was on July 19
Rep: Sorry ***** but it generally takes 2 weeks for it to be inspected.
Me: The item was returned about 3 weeks ago
Me: I chatted with BerndtH on Friday July 19 and he said it was received and the credit would be issued in 5 days
Rep: Yes, I see that now. Sorry this was not notated or entered properly.
Rep: The credit was refunded today.
Rep: You will see this on your card in 1-2 business days.
Me: Ok. Can you also tell me the status of the other fan I purchased? During the same chat conversation with BerndtH I was told [Fan A] would be shipping on Tuesday July 22 and that I would receive tracking information by Wednesday [July 23]. I haven't received anything
Rep: This is back-ordered until ~8/31

At this point I asked for the order to be cancelled. While I fully understand they can't control if a product is on back order, I'm not willing to continue working with a company that constantly changes their story and rarely follows through with what they've said they would do. Save yourself a lot of time and stress and go somewhere

absolute worst company to deal withI placed an order with them for overnight shipping..... That was for overnight shipping FOUR days ago. It was to arrive no later than today. I called the company and they informed me they have had a holiday weekend and couldn't possibly get the order to me tomorrow, which is already 3 days late. Sul said they had no managers and basically there is a process and he couldn't get it to me any faster than in :the next few days"...total waste of time and money PLEASE don't buy from this place they are impossible to deal with and really don't care at all about the customer.

Don’t buy from this place please. I bought a $2,750 ceiling light and after 13 months the light is defected, 2 of the metal wire was broke and fall, half is still hanging on the ceiling. Try to contact them for help with order parts and look like they don’t want to help because of little thing like this. And they told me to call direct to the factory to order and i did, but the factory said they don’t sale for individual customers, i have to order thru the company that bought from and i got back to them and asked for their help but no one answered. Very disappointed for their service.

Do not order from this site! The merchandise is nothing like pictured and when you go to return it, they charge shipping and a restocking fee! Very deceptive! It says specifically you will be refunded the total amount minus shipping... then about 10 paragraphs later they say that some of their suppliers charge a restocking fee. They don't mention this until very end of the return policy, way after the 3 steps to an "easy return"

They deceptively write "Easy Returns" on all product pages & through checkout, but what they don't tell you is that this is a sleazy button that when clicked provides "fine print" if it can be returned. The item-specific information is clearly hidden away on purpose, instead of being in the listing. I found out the hard way trying to return a lamp that was the wrong size. When they finally accepted the return, it took 3 weeks after their receipt of the item to refund my money!

Trust me. Pay a little more and buy from a different more reliable company. I placed two orders and after 2 weeks they informed me they did not have the items. They had to be special ordered from another vendor and they were now backordered. They gave me a new date and have pushed it back twice already.

We found the sales representative at the Englishtown Capitol Lighting Store to be very helpful & patient. The price and discount was perfect.