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18montrose Reviews 

344
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers are really happy with the exceptionally fast shipping and mention that their online orders consistently arrive right on time and in perfect condition. Many people truly appreciate the wonderful prices and find that the purchased items completely match their expectations without any issues during checkout. However, some people mentioned that paid next day delivery was significantly delayed and unfortunately did not arrive as promised, causing noticeable frustration. A few reviewers were also dissatisfied with high shipping costs or multiple delivery charges that felt quite excessive for their overall online purchases.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising super fast shipping... See more

Order

Customers had positive experiences with order, noting that their items were quickly delivered and arrived on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price and delivered quickly and on time thank you. Slightly over priced delivery.at £6.99

Rated 3 out of 5 stars

Didn’t like the fact I had to order from Flannels to get all the items I needed which incurred 2 delivery charges

Rated 5 out of 5 stars

Lovely trainers. Super fast delivery, ordered Saturday and got them Monday. Very happy with them. Would highly recommend this site to anyone.

Company details

Information provided by various external sources

Products for men and women. Nike, YEEZY, Adidas Y-3, Stone Island, APC, Aesop, Common Projects. 18montrose Glasgow and Nottingham stores now open.

Contact info

3.8

Great

TrustScore 4 out of 5

344 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(344)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Flawless!

Been buying in 18 for ages now and from ordering and delivering has been flawless!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Returned an Item got the cancellation…

Returned an Item got the cancellation email etc, the money has not been sent to my account. Emailed several times and just can’t get a response from them, no email reply to sort anything, still not received the refund. And their wording they use for the cancellation email etc makes th chargeback process complex too. Feels like a slimy way to hold on to your money

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely trainers

Lovely trainers. Super fast delivery, ordered Saturday and got them Monday. Very happy with them. Would highly recommend this site to anyone.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery Issues

Paid a fortune for next day delivery, didn’t arrive the next day, their online help was slightly helpful, if somewhat hard to find, offered the standard replies without really solving the problem

Edit, turns out the parcel was “lost” by the courier (pinched?) and now out of stock, absolute joke of an operation

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, ordered on Sat morning delivered on Sun morning even though I selected standard delivery.
Sweatshirt is Great quality, just how online shopping should be. Bravo.

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good price and fast delivery

Paid for expedited delivery and it came even sooner than I expected. Clearly working hard to process and deliver customer orders asap - unlike some competitors.... Great price on product too. Will shop again.

September 23, 2025
Unprompted review
Rated 2 out of 5 stars

I have bought many items from this…

I have bought many items from this company most of them without issue but this time I needed to change something but that’s impossible because you cannot contact them , there’s no email address nor phone no and the live chat is not working…… frustrating

September 20, 2025
Unprompted review

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