18montrose Reviews 

344
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers are really happy with the exceptionally fast shipping and mention that their online orders consistently arrive right on time and in perfect condition. Many people truly appreciate the wonderful prices and find that the purchased items completely match their expectations without any issues during checkout. However, some people mentioned that paid next day delivery was significantly delayed and unfortunately did not arrive as promised, causing noticeable frustration. A few reviewers were also dissatisfied with high shipping costs or multiple delivery charges that felt quite excessive for their overall online purchases.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising super fast shipping... See more

Order

Customers had positive experiences with order, noting that their items were quickly delivered and arrived on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price and delivered quickly and on time thank you. Slightly over priced delivery.at £6.99

Rated 3 out of 5 stars

Didn’t like the fact I had to order from Flannels to get all the items I needed which incurred 2 delivery charges

Rated 5 out of 5 stars

Lovely trainers. Super fast delivery, ordered Saturday and got them Monday. Very happy with them. Would highly recommend this site to anyone.


Company details

Information provided by various external sources

Products for men and women. Nike, YEEZY, Adidas Y-3, Stone Island, APC, Aesop, Common Projects. 18montrose Glasgow and Nottingham stores now open.


Contact info

3.8

Great

TrustScore 4 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(344)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Parcel arrived looking like it had been…

Parcel arrived looking like it had been passed from pillar to post, no protection just a shoe box in a plastic bag, box all ripped so too the wrapping inside the box, shoes don't even look new, £10 for delivery, no response from customer service will be taking my business elsewhere, not impressed!

July 26, 2025
Unprompted review
Rated 3 out of 5 stars

Great products and sales but pay tax if shipped overseas

The array of products and sales prices were great. I stocked up on a bunch of things at a great price. However I received an email from DHL stating that I had to pay the taxes on my purchase or the items would be sent back. I paid the $95. I checked 18 Montrose’s website and in “fine print” states that customers outside of the UK and EU were responsible for this tax . This is the first time this has happened and I’ve made purchases online from around the world. Even though they have great products and sales I most likely won’t be buying from them again.

May 28, 2025
Rated 3 out of 5 stars

That DHL Fee Was Super High

That DHL Fee Was Super High, I Almost Paid The Same Price That I Paid For The Sneaker Itself... Just In That DHL Fee

Y'all Should Figure Out A Way To Make That Cheaper, It Was Horrible... Because I Still Have To Pay A Fee To Clear The Package Is

May 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look