1Rebel Reviews 

242
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fantastic instructors who provide engaging workouts and helpful modifications during every session. Many visitors also appreciate the modern facilities, clean changing rooms, and wide variety of available amenities. People consistently mention that the overall atmosphere creates an energetic and welcoming environment for everyone attending. Some reviewers were not happy with the expensive membership fees and rigid contract terms. Consumers noted that freezing memberships can be particularly difficult and costly when travel plans change. A few individuals additionally expressed frustration regarding unhelpful customer service and occasional friction with front desk staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that instructors are fantastic,... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the outstanding amenities such as... See more

User experience

Customers had positive experiences with user experience, highlighting energetic and welcoming staff along... See more

Price

Reviewers mention negative feedback about price, highlighting strict cancellation fees, charges for freezing... See more

Location

Consumers find location to be ambiguous, with many reviewers praising their favorite studios across different... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have the 6-month Membership at the Euston gym. Read some previous reviews - mostly about the strict cancellation fees. If you're reading this and thinking of if its for you, read below... See more

Company replied

Rated 4 out of 5 stars

Great classes, especially the reformer Pilates with Martha! Only thing I don't like is that difficulty levels quite a lot and its hard to tell before you book

Company replied

Rated 4 out of 5 stars

Good workouts, can feel quite crowded sometimes

Company replied


Company details

  1. Gym
  2. also in
  3. Fitness class

Written by the company

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

242 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(242)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great energising classes

Great energising classes .
I will be back on my return

September 4, 2025
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Reply from 1Rebel

Thanks for the great review, we hope to see you back in the studio again soon.

Rated 1 out of 5 stars

Staff smoking?

Staff? smoking cigarettes right outside gym entrance, UGH! Mouthful of smoke by way of reward for what otherwise was a great ride! Thanks Anna!

September 2, 2025
Unprompted review
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Reply from 1Rebel

Thank you for taking the time to leave a review and we're sorry to hear this happened. Please be assured we'll be picking this up with the team, as it's certainly not up to our normal standards.

Rated 5 out of 5 stars

Really great venue, location and classes

Really great venue, facilities and location. Very modern and amazing reformer classes! I attended Olivia and Megan’s classes as a beginner and loved them. Challenging but worth it and easy to follow !

September 1, 2025
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Reply from 1Rebel

Thanks for the great review - we hope to see you in the studio again soon.

Rated 5 out of 5 stars

Mystified by the bad reviews

I absolutely love 1rebel. I go several times a week to Holborn and have dabbled with Euston.

Lots of classes across the day so I can usually find a convenient time to go. Friendly reception staff, great trainers, enjoyable sessions that I'm really seeing results from.

August 22, 2025
Unprompted review
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Reply from 1Rebel

Thank you for a great review, we hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great reformer class

Great reformer class! Lovely instructor and a really good challenge level!

August 21, 2025
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Reply from 1Rebel

Thank you for the great review, we hope to see you in the studio again soon.

Rated 2 out of 5 stars

Felt unsafe

I went three times and the fans were broken in the room which actually felt dangerous because the floors were so slippery. I was shocked they were still charging full price for these classes as its a really poor experience and they didn't even acknowledge it.

July 25, 2025
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Reply from 1Rebel

Hi Charlotte, thank you for taking the time to leave a review and we're sorry to hear the fans weren't working when you attended. If you're able to drop the club a line we'd be happy to try and put this right for you.

Rated 2 out of 5 stars

Not the best out of all the locations

I have been a long time customer with 1Rebel and trained at the St Mary Axe, Southwark, Broadgate and Victoria branches before. Always welcomed with a smile and clearly busy clubs.

Most recently started to train at High Street Kensington, smaller club and clearly much less visitors. I have been earlier and/or hanging around, and clearly it is not busy.

But on 2 occasions I have been in situations where many phone calls never get answered, or I will send an email to the club - and I will receive an answer 2 days later? Canceled my membership as well, never received confirmations (even after another follow up mail).

I must say, for not being that busy - the lack of customer service and friendlyness has been a disaster. And honestly, has left me as a long time customer, becoming a little estranged and turned down. And that is coming from a person who always has promoted the brand and classes to many people before, but the approach of this club is far below all the other locations.

August 7, 2025
Unprompted review
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Reply from 1Rebel

Hi Michael, thank you for taking the time to leave a review, we really appreciate your feedback and are very sorry to hear you didn't have a positive experience with High Street Kensington. We've flagged this with the management team there and will ensure your feedback is taken on board. We hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great pace and diversity of movement

Fun, good pace, perfect blend of body parts to invigorate and create length. Rebel reformer 3x week is absolutely an essential.

August 6, 2025
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Reply from 1Rebel

Thank you for taking the time to leave a review, we hope to see you in the studio again soon.

Rated 4 out of 5 stars

Thought the instructors and vibes of…

Thought the instructors and vibes of the classes were great.

However my reformer broke once in one of my classes and my treadmill broke during reshape - could do with maintaining the equipment better.

August 5, 2025
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Reply from 1Rebel

Thanks for the review Alex, we really appreciate it. Thanks for flagging the equipment issues too, we'll make sure this is picked up with the team.

Rated 1 out of 5 stars

Urgh

[[update]] After rectifying an uncommunicated charge, it was made again days later. Officially leaving. DO NOT JOIN 1REBEL AS A SUBSCRIBER. If you are in the bayswater area, third space is coming soon.

Urgh. Heartbroken to write this as it was my favourite gym. They desperately need to sort out their super opaque charges and brutal customer service policies which lets an otherwise great offering down - I have previously written a 5 star rave review (and talked many others into joining me here as an evangelist) before seeing what the others were talking about.

I will spare you the details, but an unclearly communicated policy resulted in a charge, and honestly just the whole approach has made what was once my go-to place and hobby (I'm a long term unlimited member) feel like somewhere I no longer feel comfortable heading.

I'm now stuck between great instructors and horrible management, and am still undecided on what to do. Might be time to return to yoga and bodypump.

August 4, 2025
Unprompted review
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Reply from 1Rebel

Thank you for taking the time to leave a review Helen and we're sorry to hear you've had a bad experience. We've sent you an email as we'd love to discuss further.

Rated 2 out of 5 stars

£12 for socks that I will not use…

£12 for socks that I will not use again!! I understand you need grip socks and i understand you put it in the email however i didn't see it. And yes i understand this is branding however, I don't wear the style of socks. In addition for £12 I would expect better quality, I found them to be non absorbent, thus full of polyester. Very unhappy with that.
Separately, change rooms are finally big enough and thoughtfully laid out with hair-dryers away from the lockers and showers. The lockers are GREAT, super spacious with compartments. Showers are huge and there are plenty of them, still a que at peak class times but you can tell Rebel have tried to stagger class times to minimise this. Nice products in the showers too. Shower heads are 'trendy' but inefficient.
Studio: reformer beds are super close together and showing wear and tear - some of them could do with replacement padding on the carriages or foot plate. Pumping music, lighting, very effective. Instructors are knowledgeable.
Holborn is very spacious which is a plus, haven't been to the others yet but i presume this will be a theme of Rebel.
Good intro cost, but wouldn't splash out on a membership - this is a luxury service. Gyms shouldn't be a luxury - everyone needs access to the variety of exercise options available.

August 1, 2025
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Reply from 1Rebel

Thanks for the honest feedback Amanda. We're sorry the grip socks didn’t work for you, we do try to flag the requirement clearly. We'll also pass your comments on quality to our product team.

Great to hear the changing areas and Holborn space impressed - and we appreciate your thoughts on the Reformer beds and showers too.

Hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great workout and facilities

Great alternative to Barry's Bootcamp, water is provided free of charge, protein shakes are cheaper and better, the classes are on a par, with a range of options.

July 29, 2025
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Reply from 1Rebel

Thanks for the great review James, we hope to see you in the studio again soon.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, great trainers. Hands down best spin class I have ever taken.

July 27, 2025
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Reply from 1Rebel

Thanks for the great review Tariq, we hope to see you in the studio again soon.

Rated 5 out of 5 stars

It is hot from Inside

Stepping into 1Rebel Dubai is like walking into a high-energy sanctuary for fitness lovers. From the moment you arrive, the sleek design, pulsating music, and vibrant atmosphere set the tone — this is not just a gym, it’s an experience.

The Reshape and Ride classes are phenomenal — perfectly structured, incredibly motivating, and physically transformative. The coaches are not only knowledgeable but also deeply inspiring, pushing you to give your best while still making the sessions enjoyable.

As someone who takes training seriously, I was thoroughly impressed by the state-of-the-art equipment, premium amenities, and attention to every detail. From cold towels after your workout to the spotless locker rooms and on-site protein bar — everything is built to elevate your performance and comfort.

This place blends the discipline of sport with the energy of a live show. It’s intense, empowering, and honestly addictive. Whether you’re a seasoned athlete or just starting out, 1Rebel will make you fall in love with training.

July 27, 2025
Unprompted review
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Reply from 1Rebel

Thanks for the great review, we really appreciate it and we hope to see you in the studio again soon.

Rated 5 out of 5 stars

Great class!

Reformer is brilliant. The time flies by and the facilities are gorgeous. Price is high but quality is too.

July 22, 2025
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Reply from 1Rebel

Thanks for the great review Olivia, we hope to see you in the studio again soon.

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