I found 1st Central to be fairly easy and straightforward to follow. The only slight difficulty I had was trying to understand what the list of different options offered ………they all looked very simila... See more
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Review summary
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What people talk about most
Based on these reviews
Prices are very competitive, cover appears to be good. My only concern is that I have logged into the website on 3 occasions, every time I log I, it tells me my password is incorrect and I have to res... See more
Company replied
Very simple to set up my car insurance, I have been a named driver for the last 3 years but was time to get mt own insurance again, process was simple, quick and the monthly payments are also really g... See more
Online service user friendly and easy to navigate. Format works well and moves through options. Even though options of 'upgrades' are provided, the don't feel pushy. Good price and deals for drivers.... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
182K reviews
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Easy to deal with and set up online.
March 30, 2026
Good Experience.
I found 1st Central to be fairly easy and straightforward to follow. The only slight difficulty I had was trying to understand what the list of different options offered ………they all looked very similar. Nevertheless I managed to choose the policy that suited me best. Good price as well.
April 23, 2026
Very simple
Very simple to set up my car insurance, I have been a named driver for the last 3 years but was time to get mt own insurance again, process was simple, quick and the monthly payments are also really good price!
April 24, 2026
Able to give cheaper insurance along…
Able to give cheaper insurance along with all the perks.
April 20, 2026
It was so easy to do and less expensive…
It was so easy to do and less expensive fantastic
March 30, 2026
I am not technically minded so I had…
I am not technically minded so I had some difficulties completing the online process, hence the score I gave.
April 23, 2026
Needed to add my wife to my policy
Needed to add my wife to my policy . Logged into my account and was able to do very easily with the clear and concise instructions given to me.
April 23, 2026
Unprompted review
Useless
My policy included RAC breakdown cover but I wasn't entitled to it as "it broke down within a quarter mile of my residence" according to the CSA. Also, worryingly, prior to the phonecall, when I tried to make a claim online the RAC did not recognise my policy at all. Absolutely USELESS CROOKS, furthermore I was not able to change my insurance policy online to a different vehicle. Double useless. I'll be cancelling my policy ASAP. I'll never use you again.
April 24, 2026
Unprompted review
simple,insurance.
simple,straight forward procedure easy to understand
no silly jargon.
April 24, 2026
Unprompted review
Prompt reminder when my insurance was…
Prompt reminder when my insurance was due and far cheaper than others.
April 24, 2026
The agent was very helpful
April 20, 2026
Great friendly and helpful staff…
Great friendly and helpful staff team.Thanks
April 24, 2026
Unprompted review
Unfortunately it appears that the right…
Unfortunately it appears that the right hand does not know what the left hand is doing. I have had a quote for renewal for £793.34. I bought a policy from you on 9th April from yourselves and paid for at that time which was for £502.05. Quite a difference. I have just contacted 1st Central to find out what is going on. First call for 8 minutes and cut off,second call for 21 minutes. When eventually answered it was difficult to hear the conversation as there was considerable back ground noise in call centre. Hopefully it will be a better experience next year. Richard Cotes James.
April 14, 2026
I have just started my policy
I have just started my policy, so I do not have much experience yet, but the setup process was smooth.
April 24, 2026
Very straight forward and easily…
Very straight forward and easily understood, good price, very happy thank you
April 20, 2026
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